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Hello all. Our Fibre service tends to run at 50mb during the day, dropping down to c30 at night, which is fine. In the last week its started dropping during the day from 50, to zero for 30 secs, and back up again. Where should I be looking for solutions?
-it doesnt feel alike contention ratios
-is it external?
-the router is c3 years old, could it be failing?
Any pointers on where to look would be most helpful. Thanks
Is it the broadband or your wireless?
Most routers kick out on 2.4 GHz and 5 GHz bands.
If your device (laptop etc) is swapping between the two it can look like you're losing broadband.
You can set the bands to have different names - then sit on the 2.4 GHz band and see if you still have problems.
(the 5 GHz band doesn't penetrate as far through the house etc)
Thanks @stirling. I'd assumed I'd get a kickback from Talktalk, but there appears to be a fault on the outside line so they are sending someone out. Odd though, 50mb 99% of the time then nothing. But all good now. Thanks for responding- lets see what happens.
I was getting this lots and it was driving me nuts (especially when there were four of us at home during lockdown). I assumed it was the BB but I connected a Cat5 cable directly to the router and made several speed tests over several days which showed it was fine. So I have converted to a Mesh system and switched the old router to modem mode. Since then it has been almost faultless with 100mb+ night and day.
Thanks @johndoh I'll see what the engineer says, then look into that. Thanks for the reply
We had some connection issues and a new router solved them all.
The only thing that slows it all down now are the Windows updates... 🙄
I posted something similar recently. I was getting 32mb at 5 in the morning, 5-10 by 1 in the afternoon and lucky to get 3 in the evening.
I was sent a new router but that made no difference and an engineer was sent out to check the line although that was obviously fine as it worked faultlessly every morning. When he arrived he said does it does it start fast every morning and slow down through the day and do the same every day. I said that's it exactly and he said he'd seen a lot of cases of it. The fault was in the BT Wholesale network affecting some exchanges but as yet they hadn't identified exactly what hardware or software was causing it. I was considering changing provider but it seemed I'd possibly have the same problem with anyone else and Plusnet were at least trying to sort it out and had said that I was free to end the contract due to the issue. Anyway a week or so later the problem went away so either they found the issue or moved me to a different exchange. It could be your issue is related
The only thing that slows it all down now are the Windows updates… 🙄
... once a month, and you can set up your devices to share updates across your LAN so that they only get downloaded once.
I have converted to a Mesh system and switched the old router to modem mode.
How do you do this?
I have virgin broadband coming in and then use a tenda nova setup to get around the house as the original virgin was crap signal.
Does turning the router into modem mode make a difference? And how do I do it?
We had an issue recently with our upload speed hitting zero, which affected 'data' requests for web pages and saving files. I got round it, although slowly, with VPN on our home machines, but the work ones already had VPN's.
Phoned BT, said it's not us, there are issues locally as many folk on Faceache had reported. BT denied any knowledge. Engineer came out (openreach) and the line was fine, but witnessed the zero upload. BT still denied it, and sent out a new router (which I never opened).
Eventually discovered it was a faulty 'card' in the local exchange - took them three days to fix it. BT were useless.