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We've had no broadband for three days now. Lots of standard 'the engineer is investigating' responses from the help desk, but today they've blamed the hot weather, saying things are overheating on the network. Is this a thing?
It does seem to start around midday, then doesn't reliably connect again until 10pm, which supports the idea.
But lots of people would have the same issue?
Depends on what they are connected to in the same cabinet, but you can hear the fans usually as you pass the green metal boxes on the roadside. Sucks though surely they should be out to replace anything that can't cope with what's becoming a pretty normal summer temperature in the UK.
Can't really offer any advice but what flavour of broadband is it? I'm going to place a bet on Virgin fibre.
This is one of those rural fibre broadband providers. Not sure how much infrastructure they share with the others. Airband.
Reliability has been pretty poor anyway TBH. 8 years here on ADSL, never had an outage, 7 months on full fibre broadband, had 4 lengthy outages already.
"Why" isn't your problem. A camel may have chewed through a cable. You're paying for a service you're not receiving, this is their problem to rectify.
If it is temperature related, could the issue be in your house? Is the hub box in the firing line of a sunny window?
Heat can have an affect on the network but it's usually more speed related than outages. I have thousands of PCs in outdoor cabinets, hear used to be a big issue when they were desktops, modern solid state equipment should be be able to cope. Sounds like a bad provider.
If it is temperature related, could the issue be in your house? Is the hub box in the firing line of a sunny window?
I did ask them could the issue be that my ONT was getting too warm. They said no, it's equipment on their network causing the issue. It's in the corner in the shade anyway, the room isn't that hot.
A complaint raised now, three days with no apparent progress. Expecting the Internet to disconnect again around midday. Comes back at 10 pm.
Clearly they’re not supplying cool air and water to the hamsters powering the boxes. Contact PDSA or RSPCA immediately.