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Long story short - booked a deal for a meal for my parents at Marco Pierre White's steakhouse in Birmingham, as it was a surprise I did not want them to have to worry about any costs. contacted the restaurant explaining the situation and they sent me a form. I completed the form with my card details and the offer that I had booked and returned. i took my parents to the restaurant, the waitress had the details of the booking and off they went. The following day I checked my account and there was a payment to the restaurant of a significantly increased amount to the deal I had booked. Later that day there was a second payment to the restaurant of an even larger amount. I contacted them, have itemised receipts for the 2 bills and was promised a refund in 3-10 working days. This has now elapsed and no refund has been forthcoming.
How do I proceed to obtain my refund which is in excess of £150?
Call them, always best to find out what they have done. Then a letter probably, is it close enough to go there?
If you get no joy contact the card provider and they will deal with it
Call them by all means but [b]also send a letter[/b]... just in case.
TBH you can just also do as nickjb says and go through your CC ...
TBH it's probably a genuine mistake but not being chased up at their end but I'd write a letter anyway just in case.