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I've been with Virgin bb for over ten years and have a love / hate relationship.The service is good but the never ending price rises drive me nuts .IMO Richard Branson is a greedy f'er.
Anyhow a few years ago I threatened to leave and they gave me a better deal so I thought I'd try again recently and got a right A hole in retentions who wouldn't budge an inch price wise .
Recently I had a very friendly engineer come round to fix a fault and we got chatting and I asked him for any money saving tricks or tips.He immediately told me just cancel then get the wife who's not on the account to sign up as a new customer and by doing so I'd halve my bill, for at least a year. It sounded like a loophole that virgin would have closed but he insisted "all his customers do it every year" and with no problems ..so are always on the new customer introductory deal.
I still find this difficult to believe but he seemed clued up so I'm thinking of giving it a go.Just wondered if others knew about this and have tried it with success?
We looked at this but I think the set up fees swallowed up any savings.
My barber does this and reckons it saves him a fortune. I don't know about the set up fees though.
I thought Branson sold VM a couple of years ago.
Try it then write back on a postcard if it works or not.
I’ve been with Virgin bb for over ten years and have a love / hate relationship.The service is good but the never ending price rises drive me nuts
Me too, will probably move to BT now after the latest price rise announcement....
I cancelled Virgin this week and was ready to go with the Post Office. Virgin phoned back the next day and matched them. I think these days you actually have to cancel, not just threaten to.
I'll be cancelling our Sky tv & bb on Monday & probably go with the Post Orifice (for bb) as theyr'e the cheapest, but.....
Are they ok?
Similar experience to gecko76 - had to actually cancel before Virgin would entertain any discount.
Just make sure you have some idea of costs with other suppliers as (for me anyway) they used that as a basis for the discount rather than matching what new customers would get when signing up with them.
Cancelled my soon to be £70 contract and signed up as MRs Zip for £29 a month for the next year.
Not too shabby.
Well prompted STW.
Been doing this for years
Virgin no longer offer a better deal when you threaten to leave, you have to actually cancel your contract, then retention's will call up and offer you a better deal
If for some reason they don't call to offer you a better deal then carry on with the cancellation then get your wife/partner to sign up for a new contract
Never had any issues doing this in 10+ years