Banned from Amazon and Waitrose

On the Waitrose side of things if she wasn't happy with the quality of food maybe she should have changed delivery services or better yet, get off her lazy arse and do her own shopping. But then she would have nothing to complain about.

My money is on her being a massive, winging, pain in the arse, so they finally told her to do one.

Herbert told Guardian Money she has been banned by..
...

So Ms Herbert has got in touch with the Guardian to complain that she has been banned for complaining.

She denies that she has been a pain in the arse but presumably if Amazon and Waitrose banned all their valued customers they would quickly cease to have any business.

Two things that struck me from that article;

banned by a number of retailers – including Amazon and Waitrose

So not just those those two retailers.

and

“They were delivering out-of-date things,” Herbert says.

That does not happen. There may be short life items, but people would get in real trouble if they delivered out of date food. There are stringent checks to make sure it does not happen.

My former landlord was banned from a number of online toy retailers, as they suspected he was a trader.

He was, mind. Only ever buying stuff on offer and in large quantities, to then sell at RRP+ on eBay in the run up to Xmas, but thats by the by.

Retailers aren't legally obliged to sell to you, they don't even need a reason. But it sounds like she's provided them with plenty.

We had a bad review on Google as we had the audacity of charging for a plastic bag.
We also had a lady complain as the little plastic bit in the middle of her poppy fell off.
These people walk freely amongst us. Be very careful.

My daughter works at Waitrose. People like that exist IRL too. Just this week, some kind of error at the deli counter meant that the wrong cheese was put through. The woman noticed after she'd been given the cheese, after she'd been through the checkout, after she'd paid, and finally 'only noticed' once back at the car. My daughter was on the customer service desk and instantly offered to refund the difference, but the woman had left her bag and payment card in the car now. And wasn't going to get them. And didn't have the receipt. So policy says they'll issue a store credit, but she doesn't want that either, she wants cash to the difference. But my daughter's only a part time check out worker and doesn't have the authority to go against store policy and just dole out cash refunds to someone who comes up to the counter with an item they want a refund for with no receipt, for obvious reasons.

At which point the woman is by now yelling at her about how much she spends in Waitrose and she's the worst customer no-service person she's ever had to deal with. Finally a manager appears, confirms policy but agrees to refund this time. About £2.

IDK what the woman gets out of it other than yelling at 18 year olds and being unpleasant. A bit like I suspect the OP woman.

My money is on her being a massive, winging, pain in the arse, so they finally told her to do one.

My immediate thought too. Spent most of my career dealing with customers and you can generally spot people like this a mile off.

Latest one I’ve been dealing with is someone buying a new build house with an existing bus stop outside and then complaining that buses were stopping outside their house. Apparently they were now on antidepressants down to the stress of it all.

@theotherjonv I think refunding cash on a card purchase is technically money laundering.

I think refunding cash on a card purchase is technically money laundering.

Yes, normal policy is that refunds gave to be done in the same way as the original payment.

This can cause issues if there is a large cash purchase which is subsequently brought back and you then need to get a manager to open the safe, with a staff witness, sign out the cash and refund it cos the shop doesn't keep that amount in the tills.

@theotherjonv Sounds like the shop were very tolerant; in France, if you go back to a shop with any kind of query, you're asked for the receipt - no receipt? End of conversation, goodbye sir/madam!

We ban people from our service at work. BUT it's not taken lightly we have a team that deals with cases individually to make sure we have no legal come back, so if you have a life ban from us you most definitely deserve it.
Sadly it's happening more and more.

I sometimes think customer service has become too lenient and just encourages these ding dongs.should need proof of purchase and refund via original payment method.

B & Q are my pet hate.take anything back sellotape it up and stick it back on the shelves. I always check the original seal is intact after being stung a couple of times with bits missing. If I wanted second hand I'd pay second hand prices.

Now imagine being a teacher, with the same entitled, arrogant, people coming in to co,plain that little Joffrey is getting too much/not enough homework, that the work is too easy/difficult, that he doesn’t like the person who sits two rows away from him, there are too many stairs leading to his classroom, that he’s tired on Friday/cannot concentrate on Monday so could we move his maths class? ….

… but you’re not allowed to tell them to F off elsewhere

These people walk freely amongst us. Be very careful.

This. As soon as you realise that a number of people are simply morons of the highest order then life becomes much clearer. I refer readers to Bill Engvall's "here's your sign" sketch which is readily available on YouTube.

If you ever need evidence of this, pick a product on Amazon and filter on one-star reviews. I saw one the other day, someone had bought a £10 smart plug and submitted a 1* review because it didn't come with the mobile phone pictured (showing the app).

IDK what the woman gets out of it other than yelling at 18 year olds and being unpleasant. A bit like I suspect the OP woman.

Similar to above, a number of people are simply shits of the highest order.

I intercepted one just yesterday. Some woman was giving my 70-odd year old neighbour shit for "obstructing the highway." He sells off tat outside his house to raise money for the charity which provided palliative care for his now-dead partner, and he'd spilled out a foot or so onto the road (marked up with double-yellows).

I thought, "I'm not having this" and waded in. Her argument was that he was preventing disabled drivers from being able to park there.

But there's a disabled bay right here, I pointed out. "Yeah but that's," she turns to glower at my neighbour and spits, "his." No it's not, I explained, it's mine. "Oh. But... he uses it!" Sure, he has a blue badge, you can see it right there. He's entitled to use it just like any other member of the public is. "Well, he's causing an obstruction, it's making it difficult for lorries to pass!" (Good, I thought but didn't say.) I asked her how she thought that disabled drivers being able to park on the double-yellows would improve traffic flow for lorries, at which point she had a bit of a huff and puff, then stormed off yelling something about having called the council.

I realised afterwards what her real beef likely is. She works at the chippie a couple of doors down and their fat bastard customers absolutely must park illegally on the corner directly outside the shop causing bloody mayhem rather than having to walk about 20 metres across the road where there's a ton of freely available parking. That's why she felt justified in having a stand-up row in the street with a pensioner whom she called (in his own words as he later told me) "an effing see." I suggested that if the council do get in touch, he should ask them to send a traffic warden on a weekday lunchtime. They'd make a fortune.

My former landlord was banned from a number of online toy retailers, as they suspected he was a trader.

He was, mind. Only ever buying stuff on offer and in large quantities, to then sell at RRP+ on eBay in the run up to Xmas, but thats by the by.

Really not seeing the problem here. It's his stuff to sell. And it's exactly what they're doing.

If Waitrose deliver anything that has a use by of the day of delivery they don't charge me for it so not sure how the complainer was getting stuff that is past it's date (or paying for it)

I haven't shopped in Waitrose since they re-scanned my self-scan basket three visits in a row and pretended it was "just random". Maybe my mistake was wearing a mask and carrying a bag marked "SWAG", but it sure wasn't random.

#selfentitledselfish****probablynamedkaren

Maybe my mistake was wearing a mask and carrying a bag marked “SWAG”

Well, I laughed.

My SIL does this constantly whether it’s in a shop , hotel or restaurant . She’ll polish off all her food in a restaurant then ask to see the manager .” It was too salty , not salty enough , too hot , not hot enough , the waitress had leather shoes on and I’m a vegetarian “ . Usually in the hope of some discount vouchers etc . She too is a weapons grade gobshite

My money is on her being a massive, winging, pain in the arse, so they finally told her to do one.

This. Thread closed.

Slow news day at the Grauniad.

EDIT: Just remembered this article from a few days back, funnily enough in the Graun too;
https://www.theguardian.com/society/2022/aug/04/britain-angry-abusive-behaviour-staff

Things like this make me glad I don't work in retail any more, far too many idiots.

This can cause issues if there is a large cash purchase which is subsequently brought back and you then need to get a manager to open the safe, with a staff witness, sign out the cash and refund it cos the shop doesn’t keep that amount in the tills.

Lots of the supermarkets and big brands have the safe under dual control ie two keys and the second is held off-site by the Cash In Transit company they use, there's no way the staff can access the safe without them attending. It's one of the reasons that paying in large amounts of cash is hard at a lot of stores, the system can cope with lots of small transactions (under £100) but getting into the £k's causes issues aside from Money Laundering checks.

These people walk freely amongst us. Be very careful.

I once had to ban a guy from a ski area for his unrelenting complaining. Some of which included the mountain being too steep, and we needed to flatten the pitch. It wasn't so much the complaining as who he was doing it to. Everyone. Every instructor he could find, the food and beverage staff, any other parent... The other parents then complained about the guy complaining. It was a trying day!

Love people who complain about food in a restaurant after eating 99.9% of it. My kids do it sometimes with food at home. I just tell them that it can't have been that bad as they've eaten most of it.

My favourite is when someone is complaining about something stupid and trys to get support from other customers. Had this in the past and told them I think they're being stupid. Made the person working in the shop laugh 😀

I think we're perhaps too quick to tolerate this shit.

There's a website called "not always right" and it's full of employees going "well, I'm terribly sorry sir but..." when what they should be saying is "**** off and don't come back." There will always be genuine complaints for sure, but some people are just professional whingers because their raison d'etre is to get free shit and they are fully self-aware as to what they are.

We're currently 'onboarding' a new customer at work, it's a household-name insurance company, it's a multi-million pound contract and they're already proving to be more hassle than they're worth. I've had daily conversations with Account Directors (ie, salesmen) for a few weeks now around "well, the customer wants..." OK, are they paying for it? No? Then I don't give a shit, our department isn't going to be giving out services to the value of tens of thousands of pounds for free. I want Eliza Dushku sent to my bedroom lightly greased. Go manage their expectations.

full of employees going “well, I’m terribly sorry sir but…” when what they should be saying is “**** off and don’t come back.”

I allowed, after much too much effing and jeffing from one of our patients, one of my receptionists to say pretty much that, in a nicer way. Sometimes the "customer" is not always right

I've worked in retail. The customer is not always right. The customer is quite often a prick.

And occasionally, just occasionally, some need reminding that they're pricks. If I ran a store today I'd give each of my staff one 'get out of jail free' card for this.

I’ve worked in retail. The customer is not always right. The customer is quite often a prick.

This is very true, the problem is that the customer has been brought up to believe they are always right...

One of the ride-leading gigs I've done a few times (multi-day tour) used to have us chaperones / ride-leaders standing there on Day 1 holding boards saying the average speed that we'd be riding so there'd be 12mph, 14, 16. It was (generally) OK except that a lot of the punters would cluster round the 12mph one, terrified at how the day would go or not confident in their riding abilities.

Anyway, a guy joined one of the 14mph groups and at the end of the day he complained to the Route Director (who was essentially Head Chaperone) that the group he'd been in had actually averaged 13.8mph, not 14mph as advertised. Thankfully the Route Director told him to get stuffed and the following year we abandoned the idea of "prescribed groups" and just let people get the hang of it as they rode along.

It's a pretty good rule in life that before you form any relationship with a person, be it professionally, socially or romantically, see how they treat waiting staff and retail staff first.

I won't have anything to do with someone who is unpleasant to these people, it's just bullying.

This. As soon as you realise that a number of people are simply morons of the highest order then life becomes much clearer. I refer readers to Bill Engvall’s “here’s your sign” sketch which is readily available on YouTube.

I always used to work on the 4% rule, that being that 4% of the population are dicks. They are in your workplace, your family and in general public. Once you accept that, it explains a lot and reduces frustration.

Nowadays I'm adjusting my rule to be 20%

it’s just bullying.

Exactly.

Thus thread reaffirms my view of the 'great british public'; they're, generally, anything but great and to be avoided - if avoidance isn't possible, ignore.

Someone please inform the Waitrose Karen (eugh that name lol) that at least it were not a price discrepancy of her favourite paper yuurp The Daily Fail.

💩 Would have gone astronomically downward in that scenario.

I blame marketing for stating along lines of if you're not satisfied monies refunded etc.

Oh and their parents that should have along with good educational leaders taught them after birth manners etc etc.
Real shame we cannot decipher/test for horrible individuals etc prior to birth...

favourite paper yuurp The Daily Fail

What are you on about? The woman spoke to The Guardian and there is no hint she is anything other than a Guardian reader - whatever relevance that may have.

Strangely The Guardian article seems remarkably sympathetic to her, perhaps they see her as a victim of evil capitalist big business?

I don't think they were trying to be sympathetic to her, especially when calling her a self published author 😂

Yeeesh tetchy!

Self published author

I would not see that as a term of abuse in the Guardian. Especially in the context of saying she had problems when not able to access her publishing account.

the waitress had leather shoes on and I’m a vegetarian “

She hadn’t presented them on a plate with a light garnish, had she?

I want Eliza Dushku sent to my bedroom lightly greased.

Join the queue, along with everyone else!

I want Eliza Dushku sent to my bedroom lightly greased.

Join the queue, along with everyone else!

Is this someone I need to Google incognito?

Was the food served in a shoe - a la hipster menu generator.

No, it was Dover Sole…

Anyway, a guy joined one of the 14mph groups and at the end of the day he complained to the Route Director (who was essentially Head Chaperone) that the group he’d been in had actually averaged 13.8mph, not 14mph as advertised.

I think I can better that. Our club runs are split by approx speeds, with a typical range given although it's always noted that the ride will go at the speed of the riders in it, and speed may vary depending on whether it's flat or hilly, windy, whatever.

One person complained to the committee that the 22-24kph ride had actually averaged nearly 26kph on this particular day. It had been a flat ride, with four well matched riders all taking turns. The complainer wasn't even on the ride but was insistent that the riders that were should have moderated their speed because if they had been they'd have struggled to keep up.

@theotherjohnv
So, he complained about the speed, of a ride, that he didn’t go on, where, as it happens, nobody got dropped?
Surely the immediate reply would be “well, so ****ing what?”

The thing i find hard to understand isn't that there are these people who complain all the time, who try and get compensation or whatever, what annoys me is that they do something that gets them banned, and they run to the newspapers to act as if they're the victim, when in reality everyone reading this article is thinking the same thing, is this just a 5 minutes of fame attempt, is it worth that for embarrassing yourself online, it's done so often now it's becoming the new normal.

@theotherjonv 😳
Yep, it's a truly special person who complains about a ride they weren't even on!

Now imagine being a teacher, with the same entitled, arrogant, people coming in to co,plain that little Joffrey is getting too much/not enough homework, that the work is too easy/difficult

Wait, what? Are you now entitled and arrogant if you believe your child should be engaged and challenged at school? I mean, there is obviously a way to approach these things but otherwise, c'mon.

Is this someone I need to Google incognito?

Wouldn't go that far unless you want to watch her dressed as a dominatrix in Dollhouse on a loop.

Surely the immediate reply would be “well, so **** what?”

Indeed. And at the risk of opening the lid on another 'club road rides sound like nightmares' thread, we're an inclusive club and while that may have been the first draft of the committee's response, I think it was then rephrased in slightly more conciliatory tones.

[In fairness, the other point of the complaint was that when someone sees that posted on the club facebook after it puts them off going in that group in future because they feel they won't be able to keep up. Which may have some credibility but would have ruined my story 😉 ]

Wouldn’t go that far unless you want to watch her dressed as a dominatrix in Dollhouse on a loop.

Amateur, Bring it on is her finest film!

the waitress had leather shoes on and I’m a vegetarian “

She hadn’t presented them on a plate with a light garnish, had she?

You know those 'militant vegans' that apparently we can't move for? I had this exact argument with one of the two I've met in my life ever.

She was going round the pub spoiling for an argument and accosting anyone who didn't tell her to **** off inside of five seconds. She latched onto me and I thought "right, let's dance then." She had the Vegan Bingo card, in my back pocket I had the fact that despite her assumptions I'd been vegetarian likely longer than she'd been alive. When I finally showed my hand she spluttered "but... you're wearing leather shoes!" I replied, I don't eat shoes. At which point she went a funny colour and stormed off.

Yep, it’s a truly special person who complains about a ride they weren’t even on!

Ranking fairly high on Cougar's C***ometer is people who have nothing better to do than bitch about things they have no knowledge of. Like those roasters who put the 'mental' into religious fundamentalist by protesting outside a cinema about a film they haven't actually watched, or the so-called fans crying that their childhood has been ruined every time a new Doctor Who actor is announced.

Wouldn’t go that far unless you want to watch her dressed as a dominatrix in Dollhouse on a loop.

I'll be in my bunk.

I’ve been following a Facebook group by a group of English speaking Spanish police who translate the Spanish driving rules into English and generally explain the legal side,it’s not part of their day job and have actively helped with some of the Brexit weirdness.

They’ve just decided to disallow comments as they were fed up with the behaviour in the stupid comments and infighting of people commenting on anything they posted. these people are mostly going to be English people in Spain, who you would wonder why they still live there.

There is also another helpful FB group Citizens Advice Spain who also seem to be targeted by the same type of person although more of a I’m alright righteous type and it’s your own fault bitter and twisted sort.

It’s well weird and tbh a little embarrasing.

I’ll hazard a guess that to get banned by Amazon and Waitrose she’s probably been kicking off at the delivery drivers as well, online live of their returns policy and Amazon are such a logistic monster I doubt it’s only the high level of returns

kerley

If Waitrose deliver anything that has a use by of the day of delivery they don’t charge me for it so not sure how the complainer was getting stuff that is past it’s date (or paying for it)

Not actually read the article but doesn't this just show how shit supermarket deliveries are.

It shouldn't happen at all... but then what's the point if you order your ingredients for the week because you can't go to a supermarket and they just turn up with some stuff missing or out of date.

You still can't cook what you bought the other ingredients for because part of the recipes are missing

I don't find food deliveries shit I actually find them very convenient. You have the option to check the box at ordering for no substitutions and when they do turn up with substitutions you are asked if you are happy with them. More often than not the substitutions can be from a better range. I get an email on the morning of the delivery telling me what's been substituted and what's not available. And I have never had anything out of date in all the years I've been using them.

Considering they do not charge extra for time involved with a physical person picking and bagging your shopping.

IT IS VERY MUCH A CONVENIENT EFFICIENT & TIME EFFECTIVE PROCESS.

I don’t find food deliveries shit I actually find them very convenient.

This, and also mistakes can and do happen. It's hardly the end of the world if on a rare occasion you get something 'out of date'... assuming it is actually 'off' then just get a refund for that item. Some people have far too much time on thier hands!

Last time I bought something out of date from M&S, the wife took it back and got a full refund plus free replacement. They were very apologetic. I would have just eaten it....

Cougar

Really not seeing the problem here. It’s his stuff to sell. And it’s exactly what they’re doing.

Yeah scalpers are such valuable members of society

I don’t find food deliveries shit I actually find them very convenient.

+1 from me too.

As an old codger I’d rate the introduction of Supermarket food deliveries as one of the most life enhancing changes of the current millennium.

I would have just eaten it….

🤣🤣
Me too, to be honest

I worked as a Waitrose delivery driver during lockdown (out of work musician)

Try and just hazard a guess for a second how many shits we all gave about whether or not you posh food delivery was in date or not?! 😂

We were earning minimum wage and going to our 'covid secure' work place, whilst the majority of our customers were furloughed on treble our wage struggling to work out what to buy/complain about next.

My SIL does this constantly whether it’s in a shop , hotel or restaurant . She’ll polish off all her food in a restaurant then ask to see the manager .” It was too salty , not salty enough , too hot , not hot enough , the waitress had leather shoes on and I’m a vegetarian “ . Usually in the hope of some discount vouchers etc . She too is a weapons grade gobshite

Your SIL might be my missus' mate. She cannot go out for a meal without complaining. No matter if it's a low end or high end place. Plus she's rude about it when complaining.

I refuse to ever socialise with her

I would have just eaten it….

We once missed a Sainsbury’s delivery so they rescheduled it for the following day. However, in transferring the basket to the new delivery they mixed up numbers of items with kg, so instead of 8 bananas, they brought 8 kg of bananas! It was quite a sight - I’ve never seen so many mushrooms and courgettes, and so much broccoli (the latter being the stuff of nightmares for our kids).

Yeah scalpers are such valuable members of society

I'd say there's a difference between picking some stuff cheap to sell later and selling stuff at a ridiculous markup. I know folk do this with the stupidly expensive lego kits, buy a few and sell the ones you don't build later when they're out of production.

Still not as bad as folk selling Super Monsters for £1k+

Is it finally not just me who fails to comprehend that lego should not be more costly than 24carat gold.

I laughed so hard when a stw chap was selling a few lego cars for £999 joblot the other day.

Riiiiiiiight... 🙄🤣

Considering they do not charge extra for time involved with a physical person picking and bagging your shopping.

IT IS VERY MUCH A CONVENIENT EFFICIENT & TIME EFFECTIVE PROCESS.

That's a non sequiter. Perhaps they aren't charging enough to make it an efficient service?
There is also a consideration they use this to get rid of items they would otherwise need to reduce.

This, and also mistakes can and do happen. It’s hardly the end of the world if on a rare occasion you get something ‘out of date’… assuming it is actually ‘off’ then just get a refund for that item. Some people have far too much time on thier hands!

Some people can't go to supermarkets and are reliant on this.
My mum has specific dietary requirements and she plans her meals for the week to meet them so it is a major inconvenience and affects her health. Its a MAJOR issue for her and she's frequently depressed and in tears because she can't follow her medical diets which when combined are not easy at all.

If she has planned a meal plan (as she's told to do) for the week it's a major upset when a key ingredient just doesn't show up and all the other ingredients she'd bought for that recipe are now useless to her. (She often phones me saying this is what I got delivered what can I make because I was planning this and key ingredients didn't arrive)

If she gets milk (for example) its to last the whole week... so anything expired is useless for her and she'll need to have another delivery.
She gets pressured into accepting stuff because she can't read the labels quickly enough

Some people have far too much time on thier hands!

Well in theory my mum has lots... but she wants to stay as active as her health allows.
Why should she stay in waiting for deliveries that don't deliver what she ordered then have to reorder and stay in again?

That’s a non sequiter. Perhaps they aren’t charging enough to make it an efficient service?

Perhaps your mum needs to pay someone more £££ to do her shopping to get the exacting service she needs.

Some people can’t go to supermarkets and are reliant on this.
My mum has specific dietary requirements and she plans her meals for the week to meet them so it is a major inconvenience and affects her health. Its a MAJOR issue for her and she’s frequently depressed and in tears because she can’t follow her medical diets which when combined are not easy at all.

If she has planned a meal plan (as she’s told to do) for the week it’s a major upset when a key ingredient just doesn’t show up and all the other ingredients she’d bought for that recipe are now useless to her. (She often phones me saying this is what I got delivered what can I make because I was planning this and key ingredients didn’t arrive)

Probably better off with Hello Fresh / Gousto etc - specific meals with the right amount of ingredients and you can plan for a week like that.

If she gets milk (for example) its to last the whole week… so anything expired is useless for her and she’ll need to have another delivery.

My Mum was the same - didn't want to be going to the supermarket regularly for a pint of milk at a time but ended up wasting the last bits of a 4 or 6 pint so she now gets Cravendale which (she says) lasts longer.

It might be worth considering UHT milk? I only tend to buy UHT as I go through days of using loads of it, and days of hardly using any, so it's really convienient as an unopened carton doesn't need refrigerating and lasts months and months.

Maybe I'm odd but I actualy prefer it to fresh milk now I'm used to it!

UHT milk, you say?

squirrelking

I’d say there’s a difference between picking some stuff cheap to sell later and selling stuff at a ridiculous markup. I know folk do this with the stupidly expensive lego kits, buy a few and sell the ones you don’t build later when they’re out of production.

Still not as bad as folk selling Super Monsters for £1k+
Posted 13 hours ago

The poster said the person bought "in large quantities to sell at RRP+ at Christmas". Also he'd done it often enough to be noticed and therefore banned from a number of stores.

I stand by my original analysis, worthless scalper parasite tosspot.

Milk freezes and defrosts just fine, worth having a pint or two tucked away, it's hardly a lot of capital tied up.

As for the missing ingredients. Under normal circumstances I'd say just making do with the usually very reasonable substitutions. But sounds like your mum has issues in this respect, so I'd also query if having appropriately frozen fall back options tucked away might be a sensible idea to remove the anxiety. Failing that, is there a near neighbour or someone that can do an emergency top up run, or even Deliveroo type orgs also do small food shops now, depending where she lives of course.

Dickeyboy

Perhaps your mum needs to pay someone more £££ to do her shopping to get the exacting service she needs.

How much do you think she should be paying out of her state pension ?
How about they just actually deliver what they took her money for?

crazy-legs

My Mum was the same – didn’t want to be going to the supermarket regularly for a pint of milk at a time but ended up wasting the last bits of a 4 or 6 pint so she now gets Cravendale which (she says) lasts longer.

I think she does now... (thanks though)

crazy-legs

Probably better off with Hello Fresh / Gousto etc – specific meals with the right amount of ingredients and you can plan for a week like that.

More thanks, I'll take a look.
Her combined medical diets are quite difficult for her (or indeed anyone to be honest) as in the lists of what she can have on each is then mutually exclusive to another and she tries to have a routine albeit a little repetitive so any non deliveries really break that and her "comfort zone" is knowing what she's getting and being able to plan. At her age its hard enough to adapt to "non traditional Lancashire cooking" and was brought up with WW2 rationing - my brother and I were amazed she adapted to online shopping at all.

UHT milk, you say?

Hahaha! 😀 but seriously though, if someone is relying on milk its worth having a couple of UHT cartons just as backup, I've just checked mine and is has a best before date of January 2023!

Maybe I’m odd but I actualy prefer it to fresh milk now I’m used to it!

You vile bastard.

Even at sea I'd drink boggo nescafe black before I put any of that filth near it.

I actually feel nauseous now.

Dude, if you're drinking Nescafe coffee you have absolutley no room to talk! 😀

How about they just actually deliver what they took her money for?

You make it sound like they are not delivering things just because they can't be bothered.

How much do you think she should be paying out of her state pension ?
How about they just actually deliver what they took her money for?

Err, you're the one who suggested the service is too cheap, the online grocery services are actually subsidised by shoppers who go to the store, so yes they are too cheap but if your mum has exacting dietary requirements then sorry but she's gonna have to pay more for that service or find another work around.