[Closed] Asking for too many details for a quote

Depends on services, if they have any form of control orders its very normal in order to prove who you are. They may also be doing it so they can run a D&B check for credit purposes. If its all pre pay and fairly mundane services then not required in my view and experience.

This is a ploy to desist you from getting a quote, quite common a few years ago, as companies didnt want to positively decline services, but by making it harder for the customer to obtain a quote they have succeeded in declining your custom.

Reasons maybe theyre no staff/materials/expertise or just cash flow problems etc etc.

I was recently asked to quote designing, building and installing a bathroom sink cabinet with integrated sink and a built in wardrobe, both in Landhausstil....

Asked what their budget was. 1,500€. What each? No, for both.

I didn't bother to go through the hassle of giving a quote.

To produce a formal quotation in our system requires a contact to be created and a certain amount of those contact details needs to be populated. Hardly unreasonable.

Most people who just wanted a ball-park price would phone us up and we’d tell them.

GDPR doesn't mean no data can be collected, it just has to be (broadly speaking) relevant and for a purpose.

You could argue they don't need that for a quote, but as above if to generate a quote they have to use a CRM system, and to go onto a CRM system requires a certain amount of data, that would be a reason why they need it. Whether it's a justifiable reason.

But they should be able to answer why they need it.

It's a software service so all they have to do to is set up an account. It's a fortune 500 company and has been for over 20 years and they have over $50bn turnover so they aren't exactly struggling for cash flow from the likes of me.

Probably effect of the covid uncertainity with companies doing more checks.id be worried where that info is going after they have finished with it.

Perhaps they have a fluid pricing structure depending on how big you are and therefore how cash-rich you're likely to be. "Call for a quote..." why, it's just software for chrissakes.

A great number of people who have been conned or such, have themselves stated later that they felt something was amiss.

If it feels wrong, it is wrong.

OK, might not be an actual rogue operator collecting the details, but so many details are available to legally sell for advertising and such that asking for so much could well be a sign of that. Either way its to much info.

I buy on ebay, which is linked to paypal, and from ebay/paypal my details are accessible if I buy or sell something. Filled all that in years ago, and I dont use anyone else. If its not on ebay to buy, or they arent linked directly to paypal, then I wont be buying from them.
Might be a bit harsh on myself, but I feel the dangers of the web are enabled by the user by their wanton use of their personal details.
Oh buy this wheel or whatever as its cheaper, but need to input payment details,email,home address etc etc.
The more people/companies/rogue operators have your details, the easier a target you are.

I've told them I only want one license! They're probably not gonna email back again...

I've replied asking why they want the details.

Sounds like you might be buying some sort of "enterprise" or "business" software...

They need the details so they can send you a PDF with no extra info in it, then you can contact them again to set up a meeting with them where 12 people will appear to consider your needs and payment plan, then submit your details to be on their system so they can invoice you. At which point you can raise the PO, get the invoice generated then call them up to pay it over the phone with a card as your PO doesn't match their invoice format.

Or similar.

Is this normal?

IME, having worked for a large (if not the largest) IT distributor, and now a large reseller, yes. They want to set everything up for a relationship early on, if you aren’t interested in doing that, they aren’t interested in working with you.

Oh buy this wheel or whatever as its cheaper, but need to input payment details,email,home address etc etc.

Not sure I understand your issue here. Surely if buying something online such as a wheel then you should expect to give all those details.

-Payment details, so you can pay.
-Email, so they can send you a receipt. Useful for your records in case of future warranty claim.
-Home address, for delivery.

As for an online store being cheaper than eBay, surely that is a good thing and a reason to use the online store. After sales is also usually much easier if eBay is not involved.

Surely if buying something online such as a wheel then you should expect to give all those details.

I'm not buying it, I'm asking how much it costs. If you had to put in your name, address and billing details into CRC before they'd even show you prices, you'd be suspicious, wouldn't you?

Yes it's fairly normal, you might just be asking for a quote but that will involve putting your details into a CRM system.

You don't have to provide the information, they don't have to provide a quote. You need to work out whether you want their service enough.

I buy on ebay, which is linked to paypal, and from ebay/paypal my details are accessible if I buy or sell something. Filled all that in years ago, and I dont use anyone else. If its not on ebay to buy, or they arent linked directly to paypal, then I wont be buying from them.

Ebay is also famous for its lack of scammers. Do you get your tinfoil hats from them or do you make your own?

Not sure I understand your issue here. Surely if buying something online such as a wheel then you should expect to give all those details.

Yes but how many times with how many companies, all then held by them and done with however they see fit. You sign up then you sign up to their policies on what they then do with your details.

Obviously if you fill in those details to 10 companies a year or just one. How is this illogical to you 😕