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Calling all people who have worked in, or have ever had the pleasure of working in a call centre.
I'm looking to interview fellow call centre workers for my blog. I have developed a short questionnaire and will be putting up responses in a special section on my blog.
For more details see [url= http://dairyofacallcentreguy.wordpress.com/2012/06/11/calling-call-centre-workers-the-call-centre-interviews/ ]here[/url], but the questions are basically:
Name/ Nomme de plume
Time wearing the headset:
Type of call centre (e.g inbound/ outbound/ insurance/mail-order/ etc):
The best thing about working in a call centre is..
If I could change one thing about my call centre it would be..
Most callers are..
Worst call:
Funniest call centre moment:
Call centres – good or bad?
Why?
Does the call centre have a future?
Please send completed questionnaires to me at diaryofacalcentre@gmail.com , or just even post on here and I'll copy and paste them onto the blog.
Might I suggest setting up an online survey (surveymonkey et al) instead? Happy to answer questions but dunno as I can be ringed with composing emails.
Also - "worst call" - where's "best call"?
Thanks. Sounds like a good idea I'll get on it.
On the +ve side, I shall be reading your blog. And then we may have to compare notes. (-:
Why don't you contribute more to the forum instead of lacing your opening post with a link to your blog? That's the last four you've done this on, it's a bit poor to be honest...
Survey Monkey set [url= http://www.surveymonkey.com/s/R92TTM7 ]up and running[/url].
Fair point and you have my apologies as well as a promise that I'll be contributing more to the forum. In this case I'm not just trying to promote my blog, I'm just interested in hearing peoples points of view on working in call centres, but yeah point taken.
You weren't on The Apprentice were you? 😯
I'm just interested in hearing peoples points of view on working in call centres
What about hearing peoples points of view on calls from people working in call centres?
Does the call centre have a future?
No, even the outsourced ones are expensive with hit and miss service. Consumer self help (IVR/online) is evidently the future.
In the future callcentres will be supplemented (replaced?) by community self help. Look at giffgaff's support model, it's provided by its own customer base, for free. We humans are strange creatures!
Thank you for your post, before I can give you an answer to your request I just need you to answer a few questions for your own security -
On Tues 17th March 1996 you made a Cashpoint withdrawal, what were the colour of the shoes of the lady in front of you in the queue?
I work for [url= http://www.alldaypa.com/call-centre ]this contact centre [/url] although no longer answering calls. I did answer calls for a few years though so could probably still help you. This is in the UK, will answer the questions nad get back to you 🙂
your email address is lacking an 'l'
this might not be important, but its irritating.
I hated 99% of my time in a call centre. In particular my big fat slob of a bully boss who to this day I want to punch right in his jelly belly.
Just an addition, I have also worked in one of the leading [url= http://www.callcare247.com/outsourced-call-centre-london ]call centres in london[/url]. Would you like me to answer the questions based on each call centre Ive worked in or just answer them with my experience in general?
Plenty of future left in call centres. If you think they are expensive, try losing 10% of your company's share price because you were too tight to pay for good people
[url= http://en.wikipedia.org/wiki/United_Breaks_Guitars ]United Breaks Guitars[/url]
Or do you want your unwillingness to trust your teams (keeping them on scripts) [url= http://www.theregister.co.uk/2010/12/07/sugar_bt/ ]revealed to 2 million people [/url]
I've been involved with / worked in contact centres since they were a relatively new concept.
I could tell you plenty of "horror stories" but I guess anyone could tell you those about any job they work in.
I could also tell you lots, and lots, and lots of great stories about how helpful and fantastic some people in those centres can be but I guess they don't sound as much fun.
Do contact centres have a future? Yes, if they adapt and evolve to customer demand. I see the future as more about a blend of contact channels and mediums as opposed to the traditional voice channels only.
I hate call centres, I always wait for the last option so that I can talk to a real human.