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We are carers for a child, he has a phone and we ordinarily top it up by purchasing a data pack via an anonymous top-up (so all we have to do is type in the phone number and select the top up). However today, when we follow the process we have for several months, we get the message 'There aren't any Data Packs that match your plan.'
I don't know why this should be the case - it has always worked in the past, however we don't know what plan he has nor will he allow us to look at his account in order that we can try to get to the bottom of the problem (and it is a problem as we need him to have a phone as he travels alone – a 10 mile round trip using multiple buses).
Does anyone know if Three have changed anything or whether we can buy credit in another way (we don't want to buy cash credits as it would quickly become very expensive).
Thank you!
3 have beefed up some of their security recently and a few actions now need extra input or checks.
I’d give 3 a call and explain the situation.
Been with them since they started and they have always been helpful with queries ir problems.
3 have beefed up some of their security recently and a few actions now need extra input or checks.
I’d give 3 a call and explain the situation.
Been with them since they started and they have always been helpful with queries ir problems.
We tried (my wife was on hold for ages before giving up and I have Tweeted them today without response).
The problem is, the child won't give us the details we need to be able to progress the purchase, nor will he let us get a PAC code, cancel this account and put him on our preferred network with auto-top-ups.
Can you still buy top up vouchers from paypoint and then send the child the magic numbers? Apologies if that system is now long gone.
The three page seems to suggest you can still buy vouchers to do this. See top up over the phone at the bottom of the page:
https://www.three.co.uk/support/pay-as-you-go/how-to-top-up
The three page seems to suggest you can still buy vouchers to do this. See top up over the phone at the bottom of the page:
The problem is that you have to be a Three member and call from a Three phone (we are not)
Topping up over the phone
If you're a phone customer, you can call 444 free from your Three phone to top up over the phone.
This how I top up and although it’s painful I haven’t seen a change
In suspect that they have changed something
I am with Three network PAYG.
I don’t know why this should be the case – it has always worked in the past, however we don’t know what plan he has nor will he allow us to look at his account in order that we can try to get to the bottom of the problem (and it is a problem as we need him to have a phone as he travels alone – a 10 mile round trip using multiple buses).
Have you asked if he had changed something on his account?
Or have you keyed in the right number or account etc?
Does anyone know if Three have changed anything or whether we can buy credit in another way (we don’t want to buy cash credits as it would quickly become very expensive).
I don't know if they have changed etc as I have never topped up for someone else
My method of top up is to buy a voucher from PayPoint then key in the number accordingly rather than log on to their website.
Definitely typing the correct phone number (that’s all we need). Any account settings he may have changed shouldn’t make a difference- we are just adding credit to his number.
I need to look into PayPoint but I don’t think that’s what we need - we don’t just want to add credit (it’s too expensive for how he uses his phone), we just want to buy 30 day data packages.