[Closed] Anyone cancelled virgin recently?

Would like to leave as my bill is large and I dislike the brand, but aren't they basically the fastest network by some way? They've pretty much got me locked in whilst this is the case.

£52 per month! You’re being shafted.

I’ve been on £35 a month 100MB broadband until this month when they put it up 10% - That irritated me enough to want to change unless they drop it below £30. However I‘ll have to bide my time until I’m sure the alternatives are doing new customers without a Covid backlog.

We had this conversation, paying over £90 per month for Tv Xl, 100m broadband and phone Line!

Canceled the Whole tv pack which halved the bill, we were told we would need to have the tv box collected.

A Week later someone called from Virgin and gave us 200m broadband, a smaller tv package & phone for £38.

also cancelled the last couple of years and had the phone call to offer a better deal. first year was about £26 i think, we're now on £31, but its as good as we're going to get i think. (no tv package, just broadband and unwanted phone line)

Chancers they sound, thanks for posting up such varied experiences of prices/packages

Virgin sound like complete jokers midnight tokers 🧞‍♂️

Cheers guys that puts my mind at ease
Hopefully I’ll get the phone call

Another thing that pushed my button with the phone call when I mentioned that new customer get such a better deal
I was told quite bluntly it’s the introductory discount and I had mine in 2008 when I joined
Wow thanks !

How long ago did you guys get these discounts?

Pre/post Covid?

Cheers.

Moved away from VM in January. Was moving on to VDSL, not keeping number so just gave notice. I had several calls in the weeks after with them wanting to talk about what kinds of deals they could do.

Make sure you can actually get an alternative service provisioned though, Openreach can usually reactivate an existing line without coming in, but are limiting in-home visits to urgent fixes to existing services unless vulnerable.

Am moving to Plusnet shortly. I was swearing every time I opened the bill from Virgin. Mse has a BB comparison tailored by postcode, so it shows you what you can get.

But with what’s going on in the world right now I’m not sure

Both Plusnet and AAISP say that Openreach aren't doing new installs at the moment. That might change VM's negotiating tactic.

Moved for Virgin to Vodaphone earlier this year. I had been with Virgin for 20 odd years so the must have thought I wouldn't leave because they wouldn't offer better the £72 per month for phone, broadband and basic TV.

Vodaphone £23 a month, fibre BBand 63mb, and phone. Plus £100 for new freeview roof aerial.

With Freeview, Prime Video and Netflix, BBC Iplayer etc we don't miss Virgin TV. THe only time I notice any difference is when downloading films from Netlix to phone. It takes twice as long but still only a few seconds. At the time we signed there was a Amazon Voucher in the deal. So effectively that paid for the roof aerial.

BB speed is slower but is absolutely fine for youtube, Netflix, several laptops using at once.

Vodaphone engineer came out to install which took 30m. Ran phone line from old BT socket under the floor to the place we wanted the socket for BB and phone.

We had Netflix and Prine previously so the switch saved us £50 a month and was smooth. Retained our old landline number.

Can't see us going back to Virgin anytime soon. Should have switched years ago.

A little while ago now, but I left them for Plusnet, much as the above, every year we played the game where they put the price up, I called, they matched the new customer deal, I stayed.
Then, they got tougher, and you actually had to cancel and then they would call you and offer you the same deal and I would stay.

The last time, I never got the call, so sorted out actually leaving.

Plusnet is slower, but its quick enough for what I need, and hasn't been too much trouble, not more than virgin was.

I just renewed with them, they have gone up in price, and wouldn't match the new customer offer, but are still a 'bit' cheaper than virgins offer, a bit also slower. But I couldn't be bothered leaving.
Next time round will see.

My first year at 100mg was about £26..
When the year ended they said it would be £49.
I rang, and they said they can do it for £33... I bartered back and said I'd accept 200mg for £33, which they did for me!

I figured they wanted £33 as a minimum from me, so rather than get the money down, I got the service upped!

DrP

Ignoring costs completely I'd never touch Virgin. Give me reliable 60 meg over dodgy 100-200 meg any day.

Reliability seems awful, 90% of "my broadband is down posts is yours?" locally are Virgin customers (though of course they ask about their "wifi" because people=idiots).

But generally there seems to be something very shonky with their network; don't know if it is weird network architecture, traffic shaping or just contention, but it was very notable that when BBC were doing iPlayer live 4K HDR broadcast of the World Cup it always seemed to be Virgin customers with their amazing high speed connections that had the most problems.

Weeks of attempting to negotiate a discount, then magically they offered us a cheaper deal than we had previously.

It's a great product, but a huge pain in the arse and very stressful.

200 Mb, phone & Mixit TV (I think) was £42
Email last week saying it was going up to £64 as the discount had ended.
Phone call.
Settled on £43 for the same deal for 12 months.

Update !!
So just a had a phone call asking why I’m leaving etc

They offered the same package for £37 100meg & unlimited phone

Or 100meg & weekend calls only for £29
I’ve taken that , I’ve had a ntl email for donkeys years so don’t fancy loosing that

I'd love to leave! I think we we're on £47/month for BB. It was 60Mb/s IIRC but they recently upped us to 100 Mb/s for free; which means we'll get a bill hike in a month of so. If we left we'd have to get a BT line installed and then pick a DSL provider, which is a whole world of faff / possible pain.

we're on 100mb with Virgin broadband only, noticed it had gone up to £37. I phoned today and they offered £30.50, if I signed up for another 12 months. I'm probably going to ditch them in a month or so when WFH finishes. They are definitely using the current situation to not drop prices much.

I just tested our 100 Mb/s Virgin connection, 25 Mb/s!

but aren’t they basically the fastest network by some way?

Yeah, at least last time I checked. Most Fibre via OpenReach network is mid-30s Mbps, if you pay a bit extra you can get mid-70s.

because VM has their own network which is generally newer, they start at 100Mbps and you generally get it. (My 100Mbps usually speedtests around 110, it's down to about 90Mbps at the moment with half the world working from home, 3 mobiles 2 tablets, a laptop a desktop (teen attached) oh and two smart TVs that seem to most broadcast endless 4K netflix to empty rooms, seems my kids can't pass a switch without turning it on, but don't know how to turn anything off.

Anyway, we used to have a very expensive Leased Line in work (IT Support co) £700 a month, we took a gamble on switching to a VM Business account, we get 300Mbps and higher then normal upload speeds, upload is nothing like it was on the Leased Line, but it saves £500 or more. We generally get 2 short outages a year on average, once a Ground Worker damaged the line and we were down for a day, it would have taken out the leased line as well.

Customer Service for Business is generally good, for consumer it's pretty terrible. I moved house in December, as part of the 'deal' I made with them I asked for a V6 Tivo box, what I got instead was a 'recon' old box which I already had, a jump in price and a 12 month contract (I was previously a free agent).

I complained, and got told I had to 'prove' they'd offered the box (they use the word confirm, but really they mean prove). I asked if they had a recording off the 'Live Chat' (calling is almost impossible) they did, but they wouldn't share it with me.

I complained about the above, 4 weeks later they sent me a letter to say that as I hadn't responded to any of their e-mails, calls or letters they were closing the complaint.

I complained about the above AND that they hadn't sent any e-mails, letters or phone calls.

Finally, a few weeks ago I had a letter asking me to text a mobile number, I went to a guy WFH, he was the first one who 'spoke' like a human, he said sorry, cut my bill by 40%, waived the contract so I'm a free agent again and will send me a V6 box when their sites reopen.

Oh and in the 'age of stream' bandwidth is less important than it used to be - e-mail will pull down in a second, anyone who's used STW for any length of time knows any lag surfing will be at the website end and 25Mbps is enough to stream 4K video. Unless you're downloading large files (game files mostly) or are lucky enough to share a house with Teens, 36Mbps is enough for anyone.