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Unfortunately my Company use Sharepoint and Office 365.
I've had a few issues in the past but nothing like now.
Outlook in particular is constantly hanging and freezing.
I had a look on the Control Panel and it appears that Office 2016 was installed a couple of days ago, must've happened in the background because I didn't notice any notifications or anything.
Anyone else had problems after a recent update?
My laptop is getting a bit old and full but it's got 16GB ram, HDD has 55GB free and it's not running anything heavy when it has it's problems.
Any suggestions?
All fine here with office but not a sharepoint or outlook user. Is there something else going on? Also what do your IT guys say - do you have any?
Single biggest performance killer of Outlook IME is a mahoosive Offline cache.
Check your mail settings, enable offline files and disable it for public folders (it's enabled by default). Look where it's storing its datafile, browse there and (with Outlook closed) delete the .OST file. Or better yet, rename it just in case you've got the wrong file. Restart Outlook and it'll rebuild a new cache (this will take a while, be patient).
Cougar - That will be it.
We now have ridiculous email procedures and massive group emails that mean I get hundreds of pointless emails every day.
If I delete the OST file will not delete my sub folders as well?
No.
.OST = automatically created cache to make Outlook work offline.
.PST = locally stored mail outside of Exchange / O365.
Deleting an .OST is perfectly safe. Deleting a PST will irrecoverably lose you mail (unless it's backed up somewhere).
I can't check exactly where it's stored by default just now as I don't use Outlook at home, but it's something like either %appdata%\microsoft\outlook or %localappdata%\microsoft\outlook, probably the latter. (I could Google it, but then, so could you. 🙂 )
Cougar - Many thanks for that.
I found the OST file, it was 25GB. I guess that's pretty big?
Er, yeah. (-:
Disable public folder caching and let it rebuild, it'll probably be a couple of hundred Mb.
I have deleted it and it has rebuilt to 6GB. Better than before but still a bit large! It's running better.
Disable public folder caching
I have these settings, is this correct?
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Thanks again!
You can also archive the mail into a separate pst. I usually set up auto archive with work related stuff so older than a month or two gets archived regularly. It's generally never going to be needed again but can open the archive pst if I really want it. It does remove the mail from the server also so will only be available on the local PC.
As for unfortunate - yes with regards to SharePoint. Not so much with 365. It's a very good product and Outlook itself is still the best office mail & calendar app out there. I'm all for 365 in corporate environments also as it tends to push people onto the latest versions of Office. Nothing more infuriating than people still on antique versions.
I have these settings, is this correct?
That's the default setting. Take the tick out of the second box (then delete the OST again!).
You can also archive the mail into a separate pst. I usually set up auto archive with work related stuff so older than a month or two gets archived regularly. It's generally never going to be needed again but can open the archive pst if I really want it. It does remove the mail from the server also so will only be available on the local PC.
Ugh. First thing I did when we moved from on-premises Exchange to O365 (and thus lost a stupidly small mailbox size limit) was move ten years' worth of email from .PSTs back onto the server so that I never have to touch a .PST file on my own computer ever again.
Point of note there also is, your hard disk is a single point of failure. You'll lose all the data in the .PSTs if the disk fails, unless you're backing them up regularly.