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I bought something on Amazon which turned out to be the wrong thing so requested a return and refund. This was all approved and I was given a label to print and stick on the box with various QR and barcodes on it. There is a return address and MYHermes on the label but no instructions about what to do with it.
Do I wait for a man and van to turn up and collect it?
Do I take it to a post office?
Is there a My Herpes centre I should visit 🙂
They should have told you. Normally it's drop off at a local Herpes return shop (your cornershop etc).
I had this with a very large and heavy parcel which was missing crucial bits. I told them I would return to them at their cost - they told me I had to pay to return it and they would refund me. I said it would cost £35 for tracked returns due to weight/size - they said keep it!
I return via local PO
Have a look here https://www.myhermes.co.uk/find-a-parcel-shop#/
Then drop it off, get it scanned and get a receipt.
Process varies depending on who the actual seller is. But I would be shocked if there were no instructions, go back and recheck, you've almost certainly just missed something somewhere. Might be small print on the page where the label was?
Cougar - Be shocked! There is a button saying Returns Label and Instructions. Click on it and you get the label I printed. No instructions on the label and nothing else to read. I will take it to the local hermes shop as it has MyHermes written on the label
Pretty sure its local dropoff by the buyer at a Herpes store unless otherwise stated.
After reading this ^^^^^^^ they should just send the correct item and tell everyone in future to donate it to a charity of their choice (or just keep it) in these situations
The good thing about hermes- well, apart from being stupid cheap- is that they have tons of dropoff places, so the easiest thing to do is probably going to be just to do that.
But, if you message Amazon and say something along the lines of "I can't drop it off due to unspecified reasons that you'd be tactless to probe into, please arrange to collect it" they will. But it takes some prodding.
(it's actually really pretty shit- they sent me a broken item with missing bits, they kept insisting I drop it off even though it was their mistake, but my car was busted and it was too big to realistically transport otherwise. Also right in the middle of lockdown. Was a real hassle to get them to collect, though, I got £25 off them for moaning enough I suppose.)
If you want a refund quickly in the future then I'd recommend returning via the Post Office option rather than hermes. With Post Office you get the refund process as soon as it's scanned at drop off. With hermes they don't process the refund until they have recieved the item back at Amazon. Typically Hermes lost my return and I had to chase and jump through hoops to eventually get the refund about 2 weeks later. Used Post Office the next time and the refund was there within an hour of dropping it off.