Amazon delivery lia...
 

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[Closed] Amazon delivery liability

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I got home this evening to find a book I'd ordered left on the doorstep, in full view of the street: Would Amazon be liable if someone walked off with it before I got home?

OK, it's not of great value, but still around £14. Plus, it's not the first time they've done it, and with higher value products as well.

Most deliveries are either left around the back, or with a neighbour, but not Amazon, oh no 🙄


 
Posted : 17/08/2016 5:39 pm
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Would Amazon be liable if someone walked off with it before I got home?

Yes.


 
Posted : 17/08/2016 5:41 pm
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Good to know :mrgreen:


 
Posted : 17/08/2016 5:44 pm
 MSP
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Had the postman signed it as the consignee? I have had quite a lot like that and wondered what would happen if it went missing, would basically come down to my word against theirs (backed by fraudulent evidence). I should really report it every time it happens.


 
Posted : 17/08/2016 5:57 pm
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No signage by anyone. I got an email from Amazon to say it had been delivered, but anything could have happened to it after that.


 
Posted : 17/08/2016 6:00 pm
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What have you set your preferences as. I believe you can tell them not to deliver if no one is in.


 
Posted : 17/08/2016 6:17 pm
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Your contract is with the sender. The courier's contract is also with the sender. So, yes.

I'll bet dollars to donuts they've sent it via Yodel.


 
Posted : 17/08/2016 6:18 pm
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I've left a comment on the order feedback. It won't have any effect but it can't hurt.


 
Posted : 17/08/2016 6:23 pm
 Drac
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Have you got a neighbour who you could accuse of stealing it from you?


 
Posted : 17/08/2016 7:02 pm
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I'm not sure what you're getting at but I have quite a few neighbours, some of whom are happy to take in parcels when I'm not there. No one who I'd want to falsely accuse. There's no one I know well enough to pull a scam with, not that I would.


 
Posted : 17/08/2016 7:07 pm
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If it was Amazon themselves then it's their own couriers.


 
Posted : 17/08/2016 7:09 pm
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I guess they expect and budget for a certain % of lost & failed deliveries. Probably cheaper than a using a fully tracked & signed for service.


 
Posted : 17/08/2016 7:13 pm
 xora
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Amazon Logistics, masters of dump and run 😀

But friends of mine have said Amazon always replaces if you complain. I guess its cheaper to do a few replacements than repeated deliveries.


 
Posted : 17/08/2016 10:36 pm

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