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So I did a search but couldn't find a suitable thread.
I ordered a Fjallraven jacket from Alpine Trek, they used Amazon as their courier, I got a confirmation of delivery email from Amazon and Alpine Trek's email link confirms that they delivered the package, the email just said near my door or porch, there are four bins outside the house, all empty and my daughter came home within thirty minutes of the claimed delivery time, I've checked with neighbours and no joy, I'll call Alpine Trek in the morning.
My question is where do I stand? I believe it's AT that I have a contract with so up to them to sort all this out, hopefully that's what will happen. I paid on a credit card for just such a scenario, if no joy within a short period can I just reclaim the cash? It was actually a prezzie from my mum for my 60th birthday so I'm pretty pissed off.
Any advice appreciated.
its not worth being pissed off about. Call alpine trek in the morning, I'm pretty sure they'll sort you out in sharp order if you explain the situation.
Contact the shop for replacement or refund. The courier dumping the parcel next to the bin isn’t your problem. I don’t think you’ll have an issue. I’ve had the similar in the past.
Your contract is with whoever you gave money to. It's their job to ensure delivery. If that hasn't happened, that's who you need to be talking to.
Incidentally, is it just me (like literally, just this neighbourhood) or has Amazon's delivery gone down the shitter in the last few months? Dumping a package on my doorstep and running for it is not "delivered," you aren't playing Paperboy.
if no joy within a short period can I just reclaim the cash?
Successful delivery or no, you can reject goods bought unseen (ie, "cancel the sale" so to speak) without requiring a reason. You have 14 days to do this which starts from receipt so I suppose at this point that's "indefinitely." 😁
Ordinarily you may be liable for return postage costs but a) they have to make this clear to you ahead of the sale if this is their policy and b) that's going to prove difficult when you've not actually got anything to return.
I have a similar issue with Amazon. Ordered some mudguards for the van (moulded fit) via Amazon as it was much cheaper than direct from the manufacturer in Germany once you calculated postage and duty.
Item posted via DHL and then Royal Mail. Only that it's somehow been in Oxford, 180 miles away from Manchester for over a week. They have tried to deliver it to a house down there about three times, and I have a picture of someone else's door. It's currently sat in the delivery depot. I've done re-direct twice on line (can't get through over phone) and filled in both a seller contact and refund via Amazon. Seller hasn't bothered to reply and it's sat in Amazon's refund process for 7 days. Copies of the tracking have been sent.
I've also logged a complaint on Royal Mail as the redirect seems to be ignored. I suspect the address label is correct but the bar code is wrong so nobody actually reads the address.
Bizarrely, Amazon are using Royal Mail for some deliveries round here. Anyway to the OP, Alpine Trek should sort you out. If not then raise with CC and they will investigate, you can’t just “reclaim the cash “ but they will likely find in your favour and refund. Any disputed amount won’t count towards your balance while in dispute either. I take it there is no POD on the tracking anywhere?
Incidentally, is it just me (like literally, just this neighbourhood) or has Amazon's delivery gone down the shitter in the last few months?
Everything about Amazon has gone downhill - from nonsense "sponsored links" propping up the first page of search results to a declining delivery service, everything about them now almost openly acknowledges that they have you (and a lot of retailers) locked into their terms and conditions for life and they can do what they want.
They are the very definition of enshittification.
They are the very definition of enshittification.
The Manchester Guardian published an article on that very topic last week!
https://www.theguardian.com/technology/2025/oct/05/way-past-its-prime-how-did-amazon-get-so-rubbish
@tthew just logged in to post the link to that article. You beat me by one minute. 🤣
Ah, post it again. You know nobody reads back more than one post, duplicates won't be noticed. 😁
Had this happen with Dare2B and Evri last week.
Parcel was delivered to an address one street away with a photo of it outside someone else's door. Went round to get it but no sign of the parcel. Got in touch with Dare2B who made me sign a form to say I wasn't lying then they gave me a refund.
Weirdly enough it was the second time it happened last week, but the first time the occupant of the incorrect address came round and gave me the parcel (I live in the city centre but down a somewhat hidden lane, which couriers seem to struggle to find on their GPS).
Amazon have also recently taken to dumping all our parcels next to the wheelie bins, despite being only a few meters away from the front door. I need to be quicker on the Ring speaker and ask them to walk to the front door 😊
I've since set all my Evri deliveries to go to my local parcel locker, which I think you can do with Amazon too. A bit of a PITA to have to go pick them up, but handy if you have a particularly useless driver on your route.
I went through a very similar thing earlier in the year with a drone delivery. (Yodel and Very.)
Despite what people say on here about who your contract is with etc - real world you will have to prove you haven't taken it and if it wasn't for my neighbours CCTV showing my driver taking it then I would have been in no man's land.
You need evidence or to lean on their goodwill.
It took me three weeks to sort - but maybe Amazon will be slightly more lenient.
Literally just had Amazon reply and the seller (a business) saying they will refund. I actually want the item, so will re-order once home from a break.
With the use of Royal Mail etc, that somewhat depends upon where the goods are coming from. If it's in an Amazon Warehouse, it will come via their network, but they have alot of direct shippers - e.g. my wife worked for a 'home goods' company for a bit, and a large proportion of their sales came from Amazon, and a smaller amount from their own web site. The Amazon orders always had to be priority, but they mainly went out via Evri.
My wife used to get a sizeable discount, but the number of orders lost by Evri, or part delivery, must have been at least 25%. Fortunately, she only had to pop to another colleague to get a new item sent out.
I’ve always been impressed with the speed of Amazon deliveries. I did notice they are on a tight timeline. Last week I was slow to answer the door, the driver was about to go round the back thinking I wasn’t in.
Anyway I don’t mind parcels being left at my front door as I live in a rural location and I know no one would ever take the parcels. If I lived in the city and wasn’t always home I’d go for the Amazon locker option. It’s a safer bet, they also do a shop collection. Great if you have a local shop, we don’t.
I just spoke to Alpine Trek and got through to the most lackadaisical human being I've ever encountered, he literally mumbled that he'd get in touch with Amazon and email me, here's hoping.
Literally just had Amazon reply and the seller (a business) saying they will refund. I actually want the item, so will re-order once home from a break.
That's good news, certainly better than I had.
Same courier (Amazon shipping) but different supplier. Supplier said tough it's been delivered, courier said tough it's been delivered, PayPal said tough it's been delivered. Thankfully several months later Mastercard disagreed with them all and refunded me, the whiny emails from PayPal and the supplier almost made it all worthwhile.
My Amazon delivery said delivered by DHL - it was only because I saw the early tracking saying Royal Mail had it, was I then able to log in and track the item in Oxford still. The tracking says not in, back at depot, delivered, back at depot, sent to seller, out for delivery, wrong address, address inaccessible, back at depot. Why doesn't anyone actually read the address label rather than the bar code or delivery code !
I had an issue with some Nik Wax wash being delivered - ordered via Amazon, but it was actually Go Outdoors. Shipped direct via Evri. Package arrived ripped and some of the product had leaked (two 1l bottles). Evri not interested. Left feedback on Amazon, GO were straight onto it, really sorry, new product on was FOC, please edit your review. Edited to say first delivery arrived damaged, but customer services sorted with a replacements.
My son's got an essential car part on order that's been lost by Evri - fortunately seller has agreed to send another - low value, but he can't re-assemble his suspension without a 'bump stop'.
Royal Mail have been delivering some Amazon items for a number of years, it usually ramps up around Xmas and promotions like the Prime Day earlier this week.
Most of the Amazon deliverys to our house are abandoned near the front door or hidden somewhere strange.
So I got the jacket in the end, it was delivered to a house down the road on the other side of the street, the new owners hadn't moved in yet and found the parcel when visiting the house, how crap is Amazon's delivery model eh.......
real world you will have to prove you haven't taken it and if it wasn't for my neighbours CCTV showing my driver taking it then I would have been in no man's land.
You need evidence or to lean on their goodwill.
How on Earth do you prove that you haven't got something? If that were possible, atheists would have a field day.
I once received an empty box. The supplier wanted photographs. You... want a photograph of nothing? (To be fair, they might have wanted to check the tape or something, but it's still odd, I could've taped it back up myself.)
Incidentally, is it just me (like literally, just this neighbourhood) or has Amazon's delivery gone down the shitter in the last few months? Dumping a package on my doorstep and running for it is not "delivered," you aren't playing Paperboy.
Not just Amazon. All the couriers seem to have adopted that strategy. One of the evri drivers doesn't even make it to the doorstep, and has decided that just dropping it out his van window 25m away from the house is as good a spot as any.