Normally the answer is yes to must things but i dont know if im being a bit daft here.
tiles blown off the roof in january.
tiles stuck back on with epoxy ontop of cracked mortar.
tiles removed again
tiles put on properly but not straight.
ive been asked what the problem is and ive said that having a patio with cement on it (apart from being charged 180 quid for ply to cover it) isnt great. However the fact that the ridge tiles are not straight is the main thing. Especially after taking 3 months to replace them. Should i just accept that ridge tiles are not straight? and am i being harsh asking for them to clear up the concrete off the patio?
Without even getting started on the rest of it, you paid them £180 to protect the patio from spillages and they managed to still make a mess?
Sounds like a cowboy job, I mean I'm not a roofer but some simple tarp or other sheeting weighted down with a few stones should have protected it and cost a lot less than £180*.
If you've already paid them though...might be in for a struggle.
*Discalimer: size of patio depending, I don't know how many ex-wives you have 🙂
Have they used any mechanical ties to hold the ridge tiles down?
Just get a decent roofer to do it properly. We had our roof done and looked at others nearby, a fair few had non level ridge lines, non equal spacing on tile lines, no pointing on valley...also, I repaired ours a few times each time the repair failed. We should really have replaced the whole roof a few years before.
mild thread hijack....
I've got a slipped slate mid roof (ie. in the middle, about 6 rows down from the top). Is bonding it in place an acceptable way of replacing it? I've not done it yet but contemplating doing it myself.....
I’ve got a slipped slate mid roof (ie. in the middle, about 6 rows down from the top). Is bonding it in place an acceptable way of replacing it? I’ve not done it yet but contemplating doing it myself
It's easy enough with a slate rip and then either lead or copper to make a strap to reattach the slate is the standard method. I think you can buy premade slips now.
No ties to hold the ridge tiles on they are held on with mortar. (dont get me started on dry ridges etc)
sadly its done through the insurance.
sadly its done through the insurance.
In which case you're laughing.
If the insurer opted to repair, but their repairers did a crap job, then you can go straight to your insurers to get it sorted. Basically if they elect to repair, rather than to pay you to do it, then they are liable for a) the standard of workmanship and b) any damage caused by their own workmen.
So in the first instance I'd get another opinion from a different roofer (rather than, say, STW!) and if they think it's a crap job, get on to the insurer. It won't be easy, but if you stick to your guns you should be able to get it sorted.
Key phrases are "I would like to make a complaint about the standard of the reinstatement works" as that triggers various mandatory complaints handling procedures that the insurer is obliged to deal with, and also if they're not dealing with it properly, "right, i'll make a complaint to the FOS then", FOS being the Financial Ombudsman Service.
I might be wrong, but I think ridge tiles have to be mechanically fixed now to meet current standards? If so, this would certainly be a way to go back to your insurance company for defective works.
sadly its done through the insurance.
In which case you’re laughing.
This.
Sounds like they did half a job and managed to mess up your patio in the process... Go straight back to the insurance company, they are ultimatley responsible.
Yes don't get fobbed off with complying with internal complaints procedures. I had a complaint with an insurance co, look at their letterhead whatever regulatory body they are in, just say you are unhappy with their service and will go there.
Tbf give them a chance to rectify, if no solution threaten to go to regulator.
Soon as I mentioned that I got a complete refund and apology.
I might be wrong, but I think ridge tiles have to be mechanically fixed now to meet current standards
Easy. He's having a couple of broken ones replace. Not his roof replaced.
It’s easy enough with a slate rip and then either lead or copper to make a strap to reattach the slate is the standard method. I think you can buy premade slips now.
a couple of big cable ties work well, just needs a hole drilling near the bottom of the slate to pass the end of the first tie through.
A pic would be good so we can judge how bad it is... but as others have said the fact it's being done as an insurance claim should work in your favour
a couple of big cable ties work well, just needs a hole drilling near the bottom of the slate to pass the end of the first tie throug
Good tip thanks, I like that one. I'm quite old school having learnt everything off my dad.
How much cement do you have in your loft? I was left with loads by my roofers.
The roof was replaced about 6 years ago and they left half of the old one in the loft.
not had much look with roofers tbh
sadly its done through the insurance.
This old chestnut.
I used to work for an insurance contractor and it was a nightmare. Hoops to jump through to get on their books, then they want to go through a loss adjuster, and the loss adjuster then wants kickbacks. we were working at 2% profit. £1000 worth of work for 20 quid. With a 20% ish kick back to the loss adjuster for being so kind as to pass us the work (rather than any of the other options on the loss adjusters books)
Shady shady shady.
And of course, business like that drives anyone worth employing elsewhere, and their books end up full of chimps who think they can do it on the cheap, and then are expected to take the kicking when the work is inevitably crap.
But shouldnt be any skin off your nose. Hassle the insurers till its correct.
