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AirBnB cancelled our booking whilst we were in the accommodation

bigblackshed · 2023-11-02T00:13:49Z

This is part rant/part WTF. And a long one. I’ll start by saying I’m not 100% innocent in this case. Booked an AirBnB in Slough, of all places, for a trip to legoland tomorrow, Thursday. Arrived about 5pm, check in was through a key safe. Lovely looking apartment, except there is a lack of one bed. Four guests, all adults, me, The Wife, and two adult sons. There’s a double bed, a single, and we booked a pull out floor bed. There’s a travel cot in the single bedroom. The Wife tries to contact the host. 30 minutes later after arguing with her on the phone that we got what we booked, he turns up with a duvet and pillow for someone to use the sofa. He’s adamant that is what’s on the listing. It wasn’t on the listing when we booked, Wife has screenshots of the listing, but it’s now on the current listing. There’s a review on the listing saying the same thing, a previous guest was told to use the sofa as a bed. Whilst unpacking and trying sort the heating, the apartment is cold, windows were all open when we arrived, we notice a lack of other items that should be in the apartment. There’s only three dining chairs, only two towels. There’s no bin anywhere, no bin bags. No oven gloves, no tea towel, 3 glasses, the hot water keeps cutting out. Then there’s another knock at the door. This time it’s the host and his father. After telling us that the sofa is the fourth bed, and we are wrong about the pull out bed, we should have requested more towels when we booked, even though we’d filled in the booking form with four guests, that we don’t supply a bin, that’s your responsibility. I now lose my temper, partly because they are interrupting constantly to tell me they are Superhosts and that I’m wrong. I swear at him and try to get him to leave, which he eventually does. 9:50 Wife gets a message from AirBnB that our booking has been cancelled and we are to leave immediately. We try to contact customer services, no we must leave immediately our booking is cancelled. Contact host, told to get out now. I’m now in a Travelodge in Maidenhead with an Wife who is bordering on apocalyptic rage, an autistic son who’s struggling to cope and not have a meltdown, and shamefully I just want to punch the host repeatedly. It’s my fault because I can’t cope with argumentative people who won’t backdown. I’m under a very black cloud due to tonight’s shitfest, stress, stress, anxiety, and depression. Sorry.

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spacemonkey

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Glad you're seeing this as a lesson learned.

Sadly, there are lots of horror stories around. Just remembered what happened to friends of ours last year. They and their young son arrived at their Airbnb and all was well for a few hours, until late that night a bloke knocked on the door. Hubby answered and the bloke got proper shirty asking for someone. Hubby said he didn't know who the person was and asked him to leave. Bloke started getting proper aggressive, so hubby shut the door. Bloke tried breaking in so hubby called the police. Turns out the bloke was a dealer who was owed a lot of money by the landlord who was using the house for things other than letting.

Posted : 03/11/2023 4:30 pm

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