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In order for you to receive a full refund kindly submit a government mandated document such as restriction to travel
I need to submit this for a full refund, was going to Belfast at easter hols, any idea where I can find such a thing? can only really see the advice on gov.uk regarding international travel?.
Thanks in advance.
G.
One such document will be coming through your door any day now.
They are being arses. It's very poor
Send them a link to the legislation?
Aye, like talking to a complete robot in their customer service chats. Thanks BL.
This, as far as I am aware is the latest advice: https://www.gov.uk/government/publications/coronavirus-outbreak-faqs-what-you-can-and-cant-do
The Boris letter may say more.
If your trip was not for any of the given reasons then you should be OK. Issues my be proving it wasn't and this is still only guidance (see the other threads for the discussion on this if you have some time spare!)
From the link:
When am I allowed to leave the house?
You should only leave the house for very limited purposes:
shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
one form of exercise a day, for example a run, walk, or cycle - alone or with members of your household
any medical need, including to donate blood, avoid or escape risk of injury or harm, or to provide care or to help a vulnerable person
travelling for work purposes, but only where you cannot work from home
Bit surprising, we had our trip to Copenhagen cancelled and of the accommodation and x2 airlines, Airbnb were by far the most helpful of the lot. The whole thing was quick and automated with the money in my account nearly 2 weeks ago now, both airlines are still to cough up....
Anyway, that doesn't help you now. I'd advise just sending them link to appropriate Gov.uk advice on it, from experience (I was an airbnb host for 2 years), they tend to be pretty flexible when it comes to application of the extenuating circumstances policy for guests, and the one Airbnb hosts group I'm still part of suggests they are handing out full refunds pretty readily to guests, much to the annoyance of hosts.
I can't get a refund from our Accom in France, booked through booking.com, that we were supposed to be going to on Friday. They are only offering a referral. Same with P&O ferries, so got to go through travel insurance and then pay excess, or try through charge back on CC but they say only if provider is not providing their service but as they are offering to re-book for another date it might not work....
Some friends booked the same accom through Expedia and received a full refund!!
Pain in the arse, but could be worse.
Hotels.com refunded me for 3 non refundable bookings. All for Uk travel. No questions asked.
Airbnb refunded me in full for my Easter cottage booking. No questions asked.
Following with interest. Following and email from air BnB let week I requested a refund from the host for a family holiday Inn may, which was refused. I am yet to try the extenuating circumstances plea with Airbnb, on the one hand the pandemic is clearly within their policy, but the demand for documentation and sheer wriggley refusal doesn't surprise me.
So are advice, get the request in now and send link to government advice, or wait until closer to the time/lockdown to be heightened further then do it?
I'm surprised as AirBnB host proactively contacted us, said don't come, AirBnB will refund in full if you cancel, and when I went to AirBnB site there was an option to "cancel because of an incident in the area". Full refund, no issues.
Refer them to s.5 https://www.legislation.gov.uk/ssi/2020/103/made
I candled some accommodation on air b and b yesterday.
They said the funds would take 10 days to get back to my credit card.
I just said it was because of the virus.
When I asked the owner originally, she responded that I'd get 50% refund, as per the T&C, that's why I went to AirBnB straight.
Yes my booking is with a cancellation policy where are this point I'd normally get 50% refund. Airbnb email advised to request a full refund which may be refused, of it is Airbnb will refund the service charge anyway. So I think I'd lose £370 from a £900 booking, but the pandemic seems to clearly fall into the special circumstances category. I'll get on it tonight I guess.
Official FCO travel advice is what you need current advice is no travel until April 15
If you try to cancel for a date after that you'll probably get hit with cancellation charges
Well so far we have lost some £400 from a school residential our girls were meant to be going on yesterday. The school have said that they 'will try' to get 'some kind' of refund.
So we have two girls very upset (well one, the other is a bit ambivalent) and no refund. As it stands the YHA have it all and don't appear to be offering a refund (we cannot even speak to them directly as we didn't book it, the school did).
Fumin'!
Official FCO travel advice is what you need current advice is no travel until April 15
If you try to cancel for a date after that you’ll probably get hit with cancellation charges
Check in on 15th April! 🙁
I had a relatively complicated travel sorted for second half of April - fly to southern France, week walking holiday, then TGV, Eurostar and Sleeper return.
So far the flights are being refunded with an eVoucher (was booked with airmiles so wanted to preserve that), the TGV was refunded super quick with no questions asked and in full, Eurostar are only offering a deferral with a short limit (so might take the voucher and donate it) and the Sleeper have capitulated and refunded in full.
I imagine its pretty chaotic in all the travel / leisure organisations though.
I've sort of half-looked at this, hoping that out trips in July / Aug aren't cancelled, but accepting they might be.
The 'problem' was, as I saw it, there's no end-date for the travel ban (we're going to France for both) in theory, the travel bans could be lifted in the next two weeks, they are going to review them just before Easter I think.
The other issue was the travel / accommodation people aren't the ones who are stopping you going, so really you should be falling back on your travel insurance.
AirBnb sent the guy who booked our digs an e-mail to say if the ban is still in place in June we can move dates.
Eurocamp have said they're not currently offering refunds, but they're reducing the time you need to pay the balance from 12 to 6 weeks and we can swap to a later date if we want for 'free' whether 'free' means no extra charge because we want to go at the end of the school holidays, I don't know. We didn't buy travel insurance when we first booked (only a small deposit) so we'll have to decide mid-June if it's prudent to give them a pile of money hoping we can actually go on Hols at the end of July.
I REALLY hope we're past all this come June.
I REALLY hope we’re past all this come June.
We're off to Holland for a week, back end of July, I'll be amazed if that goes ahead frankly.
I'm in the same boat @P-Jay mtbbeds are saying they're hoping to go ahead with the summer season but they won't cancel untill FCO advice is not to travel in August, then they will discuss options. But they still want full payment by mid june
So we have two girls very upset (well one, the other is a bit ambivalent) and no refund. As it stands the YHA have it all and don’t appear to be offering a refund (we cannot even speak to them directly as we didn’t book it, the school did
Bit different to Air BnB.
Air BnB is (mostly, supposed to be) people letting their spare rooms for a bit of pocket money. Seems morally right that the hosts share some of the pain.
YHA on the other hand whilst it's not a huge multinational company with cash reserves, share holders and letters of credit, is still a business and it would be a shame to see them go bankrupt over this. Like the student accommodation thread, there's an element of you've already accepted that not having that £400 is affordable. You're not getting the product/service, but that's not world ending.
I'm still paying my membership fees to cycling clubs and sailing clubs despite all events being canceled and facilities closed in the hope that once this ends that those clubs still exist. Currently it's looking dicey for the sailing club as it's coincided with the renewal month so they're down about 60% at the moment which would be catastrophic (with the knock on effect on things like school trips, scouts, PE lessons that use the facilities would also no longer be available).