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Ordered a YT Jeffsy Pro race in the sale,
I'm not sure if I should be a bit concerned, ordered on the 20th September, money sent on the 21st and I've only heard from them once after I had to chase and email them about the status of my order they replied to say the status had changed to paid and that somebody would be in touch the next few days with a delivery date and whatnot.
Well, another week has passed and I've still heard nothing from them? I find it a bit bizarre that you're expected to hand over these sums of money and then just left to wonder when they'll contact you.
This would also be YT directly in Germany and the bike was "in stock" when I ordered.
Am I being too impatient?
I got a Capra in the sale in the summer and just checked emails. It was in stock and after I got the “you’ve paid” email, 8 days later I got the “here’s your invoice” email, then 1 day got the DHL email, then another week after that I got the bike. Approx 2.5 weeks all in from payment to get bike. They’re not shite with comms but distinctly average.. that was my experience anyway.
Ordered mine on the 7th September and it was here on the 18th.
Once you have the invoice it'll have an estimated shipping date, mine was a couple of days after the order was complete.
Bear in mind I ordered at the start of the sale, with the current stock levels (almost everything being sold out!) I imagine they've had a ton of orders in the last couple of weeks.
Have you checked the order status in your account on the website?
Think mine arrived just over 2 weeks after I placed the order (also in stock and on sale but not as cheap as the most recent sale was 😠), had the same doubts once the money had been transferred, not helped by the tracking number from DHL not working on the uk website although the link from YT website did, I think this was because the bike was still in Germany but could be wrong on that. Fingers crossed it doesn't have to go back at any point as I hear their customer service isn't up to much but no complaints so far, bike is a f***** flyin machine
Yeah I checked my order through their website and it just says "The order is in progress".