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A shot in the dark, but does anyone know anything about the x fusion velvet lockout mine has just stopped working, i don't want to sell it as when it does work it's great as good as fox better than rockshox.
Any help much appreciated.
Cheers. Dave....
Warranty maybe? Why sell it? Just get it fixed.
Loco has just started servicing X-fusion I do believe so give Simon a shout
I bought a whole bike with these forks on so i don't know their history, i don't want to have on going probs with them so would rather get ridd, but i do like them as they work on small and large bumps so well just need them to ****in lockout!
Thanks valleydaddy will give them a buzz on Monday
I've got the RL DLA version. My lockout stopped working in Whales this summer. UpGrade repaired it under warranty. On the invoice there is a "X-fusion - Velvet RL Damping Seal" RRP £23.99 listed. They got it sorted in 4 days.
Brilliant customer service from UpGrade as the UK distributor of X-fusion. Even if you are not aware of the history of your forks, I'd give them a call and ask how much they'd charge you to get it sorted. They really do support the brand very nicely.
Good luck!
BTW I absolutely love my Velvet! 🙂
I concur - we've been really impressed with the service from Upgrade, especially with regards X Fusion. Certain larger distributors could learn a lot from them.
Have a chat with them - I'm fairly certain that they'll deal direct with customers and help sort you out.
Valley daddy is correct we are starting to do x fusion kit, drop us a line and we'll sort them for you
I would send them to upgrade or Loco for 2 reasons,
1, to get them fixed (really like my X fusion forks)
2, get them serviced, more so if you don't know the history of the forks, you know where you stand after and know how well you you after till the next time.
Thank you all for the support, i do appreciate your help, i will get the x fusion sorted folks...