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What am I doing wrong?
I want a bit for £39.99 which as I'm a plus member should get me free next day delivery. Due to the bank holiday I would expect to get it on Tuesday.
If I want it Tuesday they want £3.99 postage or free on Thursday.
I'm logged into my account ,do I need to do something extra?
I’ve noticed the same. I’ve had a quick look through the T&Cs and there’s nothing there explaining it…
Sorry - no answers, I’ve just scrapped off buying what I was going to.
They do that on Bank Holidays I seem to remember. If you order on Tues you should get it on Wednesday... 🤷♂️
EDIT - I contacted them at Easter when the same thing happened. This is the response...
Thank you for getting in touch.
I'm afraid Next Day delivery was switched off due to Easter.
It is now back on (from Monday 05 April at 9am).
Apologies for any inconvenience caused.
I have the same issue , it was the same on another bank holiday weekend as I recall. I guess wait until Tuesday for a wed delivery.
STW, with the answers again, ta.
There's a bunch of sorting and driving that would need to happen on Monday for you to get a Tuesday delivery, but it won't happen on the Bank Hol
They are offering paid delivery for Tuesday ,so someone must be working.
Same here.
They disable the option of free next day delivery via Wiggle Plus on bank holidays due to the increased demand at that time
So instead you get the item a day later, so order now they pick it on Tues when they are open and fully staffed and it will be delivered Thurs
Wiggle plus T&C's say the following
next-day delivery cannot be guaranteed within peak trading periods.
i.e Bank holday weekends so they suspend it
But if you pay for the normal next day delivery you will get it the next day as they run a skelton crew on BH weekends and these orders take priority as its more revenue for them
Found this out on the May bank holiday weekend
Well, I just placed an order and apparently it will be delivered tmrw (using normal wiggle + delivery )….we shall see .
I’ve found wiggle plus pretty reliable apart from deliveries on Sunday.
Every time I’ve used it the Hermes person updates their system to show delivery attempted / no-one was in - without even attempting a delivery. The orders are always delivered on a Monday though so no big deal.