[Closed] where do i go to rant about CRC

They are (along with hermes) - SHIT at best

They're brilliant.
Until something goes wrong. Not that I've had anything go wrong.

Anyway, in answer to your question: How about the Bike forum on Singletrackworld... ?

turns out it’s quite a common thing

Maybe its worth a query direct to SRAM - if theres a high rate of failure / warrantee replacement are they struggling to keep up with demand? Maybe CNC have nothing to report because SRAM aren't giving them anything to tell you.

and the only way to talk to them is either via live chat or email

When you say "only way"..... https://www.chainreactioncycles.com/customer-service/email-or-phone-us

"Prefer to speak to us? +44(0)28 9335 2976"

DezB... how about it? This is not bike related, this is me moaning about an online retailer...

mashr, thank you very very much!!! Why couldn't i find that!?!?

so i sent my derailleur back to CRC on the 16/9 (today is the 10/10 ffs) and they still haven’t got any updates for me…

To be perfectly fair to CRC, the issue is likely with sram [distributor] being non communicative not crc.

Ask crc for a refund (so very much all crc, nothing to do with sram) and go buy one from somewhere else.

As above, any time I've ever had an issue I pick up the phone, and there's always a very helpful Northern Irish person on the other end who sorts out the problem with a minimum of fuss.

Email the CEO

To be perfectly fair to CRC, the issue is likely with sram [distributor] being non communicative not crc.

This is always a pet hate of mine. Under ​​Consumer Guarantees your contract is with the retailer. What relationship they have with their supplier is up to them and they are still obliged to sort you out in a fair timeframe.

I've had a couple of warranty issues with CRC. The response you get from the "warranty dept" via email is useless. Each one of my issues has been resolved by me getting their main customer service people on the phone and them just giving me my money back.

DezB… how about it?

Was just a suggestion 😆

(Oh, it's been moved!)

and they are still obliged to sort you out in a fair timeframe

How long is that?

This is always a pet hate of mine. Under ​​Consumer Guarantees your contract is with the retailer. What relationship they have with their supplier is up to them and they are still obliged to sort you out in a fair timeframe

They can't send things they don't have.
Fair and reasonable are not the same thing, they're obliged to repair or replace in a reasonable time frame, it'd be very difficult to argue "the earliest possible juncture" is unreasonable.
Their relationship with their supplier isn't your responsibility but they can't deal with you irrespective of it, we're all bound by what's possible regardless of what's required.

They've had a defective fork of mine for about 3 weeks now. Bang on the 14th day, they told me that they have to send it to Sram and it'll take another 30 days for them to determine if it's a warranty issue.

I run a Returns department and I wish I could hang onto goods for 14 days before sending them to a supplier! 🙂

They’ve had a defective fork of mine for about 3 weeks now. Bang on the 14th day, they told me that they have to send it to Sram and it’ll take another 30 days for them to determine if it’s a warranty issue.

30 days? Wow. Sram Techs current estimated turnaround is 3 days for warranty forks.

Oh and as for the OP, ZyroFisher have stock of 11 & 12spd Etap Red rear mechs so CRC shouldn't be having much bother getting one to you.

To be honest @simonbarnes, they've probably not even sent it. Still just looking at it and shrugging 🙂

30 days? Wow. Sram Techs current estimated turnaround is 3 days for warranty forks.

Better to under promise than have to explain why 3 days didn't happen

Oh and as for the OP, ZyroFisher have stock of 11 & 12spd Etap Red rear mechs so CRC shouldn’t be having much bother getting one to you.

I thought one of the big reasons crc/wiggle et Al were so* cheap is they don't [always] use UK distributors.

*obviously not always the case but I imagine that lines up pretty well with grey import stuff.

anyone got an e-mail contact for Planet X; their live chat just times out and had no reply to a tweet earlier.......

*obviously not always the case but I imagine that lines up pretty well with grey import stuff.

That might have happened in the early days, but the business is run very differently now I'm pretty sure.

I used to by everything from them. But ever since they bought wiggle (or wiggle bought CRC ??) they’ve gone downhill. Now I reckon I’d buy less than 10% from them. Pricing not the cheapest and postage takes much longer to Australia.

i wonder if someone from CRC is on here... either way i've had an apologetic email this morning advising me they'll be sending a new derailleur from stock today!!!

so fingers crossed and all that!

and there’s always a very helpful Northern Irish person on the other end who sorts out the problem with a minimum of fuss.

Unless it's a lazy-assed delivery driver, then they are as impotent to resolve the matter as everyone else, they did (very calmly) listen to my ranting though, which me feel better at least.

That video made me laugh! Love the product endorsement, lol.

I've always found them very good on live chat and email but when I had a problem with my nukeproof frame warranty a few years ago, it was best to call them. When I did, they were excellent but it did take some persistence. I agree that the service has gone downhill since Wiggle takeover - the stock levels are a running joke.

three weeks from an online warehouse? yeah about right.

buy it from your local shop, pay more, get more service. they'lll have a personal relationship with the rep for a start.

also, ****ing sram.

They’ve had a defective fork of mine for about 3 weeks now. Bang on the 14th day, they told me that they have to send it to Sram and it’ll take another 30 days for them to determine if it’s a warranty issue.

I run a Returns department and I wish I could hang onto goods for 14 days before sending them to a supplier! 🙂

Me too, although a Manitou. Same response of 14days and now up to 30 days as it's going back to the manufacturer. I'm beginning to get a bit annoyed now as I want to ride my bike. I think I'll phone them tomorrow.

On the other side of the river, had a customer kicking off because the warranty part for the bike he brought in on Wednesday arrived and was fitted today. He wanted us to take a part off a new bike so he could get going quicker and thought it was unreasonable that we didn't. Less then 48 hour turnaround seemed like excellent service to me.

^^ Some people are just incredible aren't they?

Bless 'em!

it’d be very difficult to argue “the earliest possible juncture” is unreasonable.

No its not if that point is months away! If a product cannot be repaired or replaced in a reasonable time then yo are entitled to a refund. thats what the law says and if the earliest it can be replaced is months away then that is not reasonable. Especially true for something with seasonal use like many folk use their bikes. Miss half a season? Not reasonable.