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Send them back would be the obvious answer but it's not that easy.
I bought some carbon Mavic mountain bike wheels for £800 last week from a large online retailer. All arrived before the estimated date, they are great, loads of adapters, everything packed up nice and tight. sealed bags. Absolutely no suggestion of any issues. I set them up tubeless and off I went round Edale etc. having a great time. New bike, new expensive wheels. All good.....
I remember this morning that I need to register them on Mavic Care for the warranty and three year crash replacement deal. This is where we hit the first problem. They've already been registered. Mavic Care website keeps giving me "Error - this product is already registered". Hmmmm.... it would appear that somebody else has had ownership of these.
The obvious problem is, I don't think I have a warranty. I can't send them back. I've binned the rim tape and fitted my tubeless rim strip and all the packaging has gone as well.
What happens now? I've emailed the company who, I have to be honest, have NEVER let me down on any other of my endless amounts of purchases but this is the first time I've had a problem. I'm not going to ride the wheels again until this is resolved but what is the likely resolution?
No suggestion at all that these were returned previously and I didn't suspect a single issue until I tried to register them.
I also have the added problem that this is my only bike at the moment and I'm back to work on Monday and this bike was also my means of commuting,
What happens now? I’ve emailed the company who, I have to be honest, have NEVER let me down on any other of my endless amounts of purchases but this is the first time I’ve had a problem.
Ummm, wait till you hear back from them?
Isn't it a little up in the air about how much that warranty might be worth in any case?
I wouldn't mind betting any warranty is voided anyway as you've ridden them before registering them.
I wouldn’t mind betting any warranty is voided anyway as you’ve ridden them before registering them.
I’ve used Mavic warranty without registering before - LBS did it for me, even though I hadn’t bought from them.
Obvs might be a different story now though...
Seeing as Mavic have called in the receivers last month, it might just be a glitch in their system or registration of new products has been temporarily suspended until they can decide who actually owns the company.
I'd get in touch with the shop who supplied them & see if they can register them for you or resolve it some other way.
"Ummm, wait till you hear back from them?".... That sounds like a plan. Thanks for that.
Really? I didn't know Mavic had gone pop.
I had the same with John Lewis and a Ring doorbell
Cool story eh?!
Edit- I don’t think Mavic have gone bust but there are many questions about who actuAlly owns them. The French authorities have instigated receivership to try and clear things up. I assume it means a third party can examine the ledgers etc
^^ At right, I see. Not a company id like to see go under.
I'd contact Mavic, send them a copy if the receipt and explain that they must previously have been registered in error.
Not beyond someone to mis-type the serial number when registering a product or for someone to print 2 labels with the same serial number. I'd go back to the seller and ask them to contact Mavic or their distributor on your behalf. Manufacturers don't really want to deal with end users. You bought them in good faith as a new product - if Mavic won't give you a warranty then I'd be looking from some sort of resolution from the seller.
Thank you for the helpful replies and general discussion.
For the benefit of hols2, I was looking to see if anybody had been through similar or maybe had words of comfort or tough, take it on the chin which leads me nicely on to:
"I wouldn’t mind betting any warranty is voided anyway as you’ve ridden them before registering them."
Maybe I have inadvertently null and voided any warranty anyway and quite by happenstance brought about my own resolution. In which case, c'est la vie but I shall also chase it up with Mavic if needs be.
First world problems......
I suspect the seller will sort this out amicably to be honest. This is no error on your part so I can't see that they will dig their heals in.
I also have the added problem that this is my only bike at the moment and I’m back to work on Monday and this bike was also my means of commuting,
NBT here - If you need to borrow a bike give me a shout, we're riding tandem at the mo so solo bikes are not being used
Im pretty sure that once something has been subject to retail sale it can not then be sold as new. I remember and electrical chain i worked for being prosecuted for just such a thing.
Obviously the law may have changed....
I think your warranty is with the seller regardless, so given that they're a large retailer, and mavic are going bust, I'd think you'll be fine, just ride away
As above, wait for the reply, but I would be happy to keep riding them. You've already ridden them, and it's not your fault you can't register them.
Are they OEM wheels? If so they might technically be registered to the bike manufacturer who bought them then flogged them on to online retailer as they were excess etc
Thanks again everyone. I’ll wait to see how I get on. Definitely not OEM.
Thank you very much Jules. That’s really kind of you. I’ll maybe just keep riding them and see what transpires. My only concern is the warranty. The wheels are great and completely unmarked. I wouldn’t have any idea if I hadn’t had to register them with Mavic.
Mavic aren't 'bust' in the traditional sense.
Better to consider the EU arm as restructuring.
The situation is mind blowingly complex in that the company is split into (at least) 2 arms owned by different vulture capitalist groups who then have subsidiary company's to distance themselves from direct ownership/responsibility.
Mavic are a cycling icon so I don't think the French government would see them collapse (but we live in weird times!).
More likely that another group of vultures will bail out the company name, reduce costs and staff to carry on as normal.
We have ordered and received a large consignment since all this occured.
I have vague recollection of getting an error message when I tried to register my Mavic wheels on their website. Can't remember if it was a typo on my part or I just tried again later and it was fine.
But regardless, I thought the warranty would be dealt with by the shop? They are the ones who then deal with the manufacturer. Surely the UK law isn't such that you have to "claim" your warranty by registering a product?! Surely it's a data capture exercise.
Is there any possibility the shop has registered all the wheels they stock from Mavic before they sell them on to the public?
When my Mavic freehub went wobbly I just dealt directly with the seller no problems even though I had registered them with Mavic.
They are probably just returned items so still new
I thought the warranty would be dealt with by the shop? They are the ones who then deal with the manufacturer. Surely the UK law isn’t such that you have to “claim” your warranty by registering a product?
Usually, a warranty gives you extra rights over those given by law. If you're using your legal rights, you deal with the retailer; the warranty and registration don't affect that. If you want to use the extended protection offered by the warranty, you deal with whoever is offering that warranty, usually the manufacturer but it can be the retailer.
Just to confirm..... every aspect of the wheels looks new? The only thing that indicates otherwise is an error message? Sounds like the wheels are new but there’s an issue with the system. Could be as simple as someone making a typo when registering their own wheels.
If you have a proof of purchase you have your warranty. I wouldn't fret about it, any time we've had to warranty anything we just needed a picture of the wheels, the issue and proof of purchase.
As has been mentioned, your contract was with the shop not Mavic and that is where you would go first. Don’t worry about packaging and things like that being thrown out. That won’t affect your warranty. You have a warranty by law. Section 30 of the Consumer Rights Act if I remember correctly. The shop usually gives you 12 months but the actual length of time isn’t stipulated in the legislation. You can still pursue a warranty claim after that time but it becomes harder. Manufacturers give longer ones for a number of reasons but if a wheel is to fail due to an inherent defect, it seems likely to be sooner rather than later.
Does the large online retailer have history of selling OEM product? That might be why the wheels aren't eligible for the extended warranty.
I'm assuming the retailer is Chain Reaction or Wiggle.
If so I bought a set of Mavic XA 27.5 Boost wheels for a stupidly cheap price the other year and had no issue registering them with Mavic.
The OP has his warranty on the wheels without registering them, what he doesn’t have is the extra 3rd year And access to the crash replacement deal.
I am sure that between the shop and Mavic someone will sort this out, that fact you have ridden them shouldn’t matter. Rules are they must be registered within 30 days that’s all.
NO reply from the seller (Rhymes with Giggle as somebody guessed up there ^). I'm jut going to ride them and fight it out IF a warranty needs presents itself. Thanks for all the help
Drop Mavic a line explaining what's happened and sayign that Wiggle haven't responded.
That's a great tip. I'll do it this morning. Thanks
opened this expecting pitch forks, am disappointed 🙁
Mavic aren’t ‘bust’ in the traditional sense.
Better to consider the EU arm as restructuring.
The situation is mind blowingly complex in that the company is split into (at least) 2 arms owned by different vulture capitalist groups who then have subsidiary company’s to distance themselves from direct ownership/responsibility.
Mavic are a cycling icon so I don’t think the French government would see them collapse (but we live in weird times!).
More likely that another group of vultures will bail out the company name, reduce costs and staff to carry on as normal.
We have ordered and received a large consignment since all this occured.
I have no idea of the french system but in the UK you get struck of the Companies House list if you dont file your returns in time. Returns include the ones around declaring ownership of the shares. I know this from working in finance and having various clients over the years falling fowl (and blaming the accountants - who then say they have not been paid....). The process of reinstating is pretty onerous, the ultimate sanction is effectively state run receivership so any assets can be sold by the state. Whatever issues behind the scenes will get have to be sorted sharpish.
I have a mavic wheel in for CRC warranty inspection at the moment , rear axle has snapped , I dont think I registered with Mavic?
hopefully theyll sort me out (Id be happy with just a new axle tbh as theyve taken plenty of abuse over 18 or so months)
thread hijack, but after 2 weeks crc have said theyre sending them back to mavic in france for inspection & will take 30 days!
good job I never got round to selling my old wheels, or id be pissed!
this happened to my old hopes & hope just asked for a picture & sent me a replacement axle 2 days later!
at 25 quid, I shouldve just taken the hit and bought a mavic axle myself!
I have an up date of sorts: Wiggle are looking into it with Mavic for me. Quite out of the blue so I’m h ok ding my hand up and apologising for going sour on them when I just needed to be patient. I hope those with difficulties get sorted quickly.
“Ummm, wait till you hear back from them?”…. That sounds like a plan. Thanks for that.
You're welcome. Glad it was that simple.