[Closed] UBYK jumping through hoops

Hope STW get their £58 back.

What a bit of a mess.

Polite phrasing courtesy of the STW swear filter!

Anyone had any actual help from Peter at peak bikes/ubyk yet?
He started off with plenty of good promises to me but has now gone quiet.

Looked up Evans papers to compare numbers, blimey! A few headliners
Brompton £125K
Endura £600K
Scott £550K
Trek £1.9M
Specialized £3.9M; no wonder the rrps for their 2019 bikes went up overnight!

(It also suggests of the total £20M worth of stock, half wasn't covered by retention of title claims).

You'd imagine they would be insured against that sort of hit, whether they were covered at the end would be interesting...

Anyone had any actual help from Peter at peak bikes/ubyk yet?
He started off with plenty of good promises to me but has now gone quiet.

No offence intended, but I don't imagine you, as an individual, are his top priority.

https://www.drapersonline.com/news/brands-pull-stock-from-house-of-fraser/7031686.article

I saw the figure that Cashly had written off £5bn in debt in his high street "rescue" or £5bn of other people's money. As this all shakes out it's going to cost a lot of people a lot of money, perhaps the brands might prefer the lower risk of not dealing with a 3rd party?

I wish the new owners all the best, especially if they can keep a bricks and mortar shop going too.

If you've not got a refund on an unrealistic deal pre liquidation I'd say get in contact with your bank quick.

If you aren't out of pocket but ordered something at cost or below, I'd be thinking where that money or order should be going based on more than just price.

No offence intended, but I don’t imagine you, as an individual, are his top priority.

No offence taken.
Why promise to help then not bother though?
Last contact he told me he was waiting for Hope to get back to him about my order...
He seems to fit in with the ubyk customer service methods perfectly.

Last contact he told me he was waiting for Hope to get back to him about my order

And presumably he still is.

FWIW though if I was in his position I'd be telling you to **** off at this point, he has absolutely zero financial, legal or moral obligation to help you with anything much less fulfil an order at an unreasonable discount from a business he has nothing to do with other than buying the assets.

I was in his position I’d be telling you to **** off

That's the point though he didn't.🙄
He said he'd help them tries to blame Hope.
Same old ubyk routine.

So, just looking at the Hope customers, Ubyk owes £26k, let’s assume the average sale was £200, so that’s 130 customers that probably want the gear, at the price they paid, which may total less than £26k. Plus I’m pretty sure hope won’t give them credit for that. I imagine that’s a lot of work to chase through and sort out, on top of all the trials and tribulations of starting a business, for nothing, maybe even a loss. And that’s just one manufacturer. I’m sure he’s trying to help, but it’s not going to be a quick turnaround.

That’s the point though he didn’t.

No, he didn't. But with the attitude you're showing I would now. Remember who is doing who the favour you ungrateful twunt.

Nice.🙄
What favour is it he's actually done for me again...
Wish he'd have just said he wasn't going to help to begin with.

Singlespeedstu, you are being ungrateful here. The new owner has no obligation to sort you out. A bit of gratitude for him trying to do the right thing would not go amiss.

Pauly.
No one has said he has any obligation.
He should have been straigh from the start instead of making an empty promise.

Just move on from it. Life's too short. You aren't out of pocket.

Jesus wept...

I with you on this Singlespeed why offer to help - As your not out of pocket just move on loads of good retailers in the market place.

So the moral here is, don’t offer to help unless you can help in a timescale that is acceptable to the person you are helping. Otherwise don’t bother, as you’ll just be as bad as the person who did wrong in the first place.

Riiight.

squirel.
Not quite sure why you're so keen on giving your expert opinion when you've not been through the whole ubyk palava but feel that it's ok to just randomly insult me.
I take it you're fine with people promising you help then blaming other companys with a good reputation for them not delivering their promises...
It's not about me not getting a false promise it's about Hope getting blamed and a warning to others to beware that the new owner of Ubyk seeming to be as bad as the old owners.
There wasn't a hope in hell of me ever giving ubyk any of my money again unless the new owner could prove to be trustworth.
Sadly he seems to have kind of slipped into the ubyk customer service of old pattern which is a shame.
Actions speak louder than words.

Remember who is doing who the favour you ungrateful twunt.

No-one is, that's the point you fanny.

No-one is, that’s the point you fanny.

So because he hasn’t delivered yet, that definitely means he’s not helping?

So because he hasn’t delivered yet, that definitely means he’s not helping?

Proving a negative? Good work.

tom.
It's been a fair while...
Don't let a lack of facts put you off though.

I’m not saying it hasn’t. What I am saying is, is that while this is high on SSStu’s ‘list of things that need sorting’ it’s probably equally low on Peaks List.

If you need some kit, buy it. If you want kit at an unsustainably low price, patience will be a virtue.

I'm with Stu on this one, he was offered assistance by peaks and now they are nowhere to be seen. It's right that they are under no obligation to offer help but they did which was good of them... but why offer help and not follow through.Now I've not lost any money in this fiasco but what I do know is that I will never spend any money with ubyk or peaks.

tom.
As i said up there it's not about the "kit" it's about the attitude and blaming Hope.
And also as a warning to others.

Do you know that Hope have got back to him and he’s not telling you, or that he hasn’t contacted them?

Given that Hope have been stung pretty hard by Ubyk (which is interesting in itself, but that’s another story) Do you think they will be jumping through hoops (heh) to help him honour the deals that lead to them being taken for all that money?

I get that the lack of comms is frustrating, but assuming the worst and warning folk off based on that assumption isn’t going to help anyone.

Tom.
You're just looking for an argument that i'm not interested in.
Have you actually looked at what happen with ubyk and Hope...
Can you even begin to understand that it has nothing to do with Hope not getting back to him...
Can you not see that continuing to blame Hope is not the way to win customers back.
Either way I'll just leave you to it and hope that you don't have to suffer what they've put others through.
For me it was a pair of wheels that didn't really matter for others it was a lot more...

Have you actually looked at what happen with ubyk and Hope…

I know a few things, but wouldn’t claim to know from all sides. Doesn’t sound like it was a great relationship from what I’ve heard, but that’s not for here.

I still hope Peaks can make a go of it, and wish them the best, and hope the ubyk stigma doesn’t kill them.

I think, if they keep the ubyk name as appears to be the case with the website, they'll be ****ed.

I still hope Peaks can make a go of it, and wish them the best, and hope the ubyk stigma doesn’t kill them.

That's the thing though tom.
So do I.
But they've just slotted into the false promise model of the old ubyk.
Shame really.
And that's coming from a customer that has had to cancel orders before because of false promises from them.
I kind of felt sorry for Pete until the false promise BS started.
Now he's just been bumped into the untrustworth list. Which TBF isn't very big with me.

Tomhoward why so defensive of peak bikes? They don't appear to be anything to do with you so why the concern?

They aren’t, I just want them to get a fair crack of the whip, without being hamstrung by the sins of the previous owners. On the face of it he’s trying to do right by folk, but even that isn’t good enough.

Takes a lot of bottle to start a bike shop ATM, I certainly wouldn’t, but wish them the best, and hope they don’t make me look to be a mug.

tom.
I'm just passing on my experiences to make people aware.
Maybe if you want to support them do it with your hard earned...
I just hope you don't get stung.

I've no axe to grind either way here, though I admit that doesn't even necessarily make me objective on the subject.

If Stu and people like him have their money back but other creditors (suppliers or customers) haven't then, if he's a decent individual, the new owner should surely be trying to sort out any of that shit first if he can. (If Stu hasn't got his money back, keep on chasing mate - that's fair game).

I guess after that he may start approaching suppliers like Hope and asking whether they can help him to honour the (I didn't see them but possibly ludicrously cheap) offers that Ubyk made to customers, presumably by them giving away a bit/lot of margin on the deal even if Peak matches that "contribution".

Then again, if I was Hope (and tens of thousands down in the game) I don't think answering that request would be top of my to do list and it may be that the new guy really has approached them and heard nothing back. Bit daft of him to say anything that could be interpreted as "I'll get you that deal again, just wait a week or so" but then I did't hear the conversation so I can't judge

TBH if people have their money back walk away, no need to continue the internal stress there. No real chance of getting your stuff.
If you don't have your cash back head to the courts at this stage but be ready to write if off.

For the new owners don't make promises you can't keep, ditch the name, ditch the history and make a fresh start.

Finally got my £234.99 back from my credit card. Happy days. 🙂

I went past the Oxford shop yesterday and the store has been stripped back to the walls, the landlord has a notice saying they’ve taken the store back as of 15 Feb but somewhat worryingly the skip outside had folder after folder of sales and accounts records in it going back several years. Landlord clearout perhaps?!

What about the Brighton shop?

This whole thing stinks I'm afraid.

Website appears to have gone down again too.

Thankfully I managed to log into it a couple of weeks ago and grab a copy of my receipt for my Hightower I bought from them a while ago.

Its working for me at the moment.

Their Facebook page says they are opening a Chesterfield store - lots of questions about the Oxford store that are going unanswered - apparently its got a For Sale sign on it.

Yep the whole affair stank ...and still does!

I wouldn’t be touching them as an outfit I’m afraid! It’s not like there aren’t other more reliable sellers out there.

Yes, Oxford store has a for let board nailed to it.

Brighton shop was completely stripped when I passed by Sunday before last

Seem to remember Peak Bikes is based in Chesterfield- they had a low-rent single page website offering gold, silver, bronze bike servicing and nothing else before they started including pics lifted from the original ubyk site.

Guess they're going to run the web business from their original store and leave Oxford and Brighton closed (are they still claiming to have stores in Oxford and Brighton on their website?). Makes sense if you're treating the store as a showroom rather than a conventional LBS which was ubyk's original approach, doubt Oxford or Brighton rents are cheap.

(are they still claiming to have stores in Oxford and Brighton on their website?)

Yep

Our Stores - Oxford & Brighton
Oxford and Brighton Ubyk stock an extensive range of high-end bikes such as Cannondale, Scott, De Rosa, Parlee, Look, Storck, Colnago, Cipollini, Cinelli, Scapin, Argon 18, Orro, Charge, Yeti, Orange, Santa Cruz, Ibis, Mondraker, Ghost, Nukeproof, NS, Lynskey, Singular and Hummingbird. We also stock a great range of components and helmets.

We take pride in our customer service and believe that our tailored advice to you as an individual will give you a bike that will meet your exact requirements.

Our website and stores offer very competitive prices with FREE national delivery and if you need it, international delivery, with a service level you will find hard to beat.

I reckon a Sick! collaboration is on the cards.

Arn't those clowns based in Brighton too?

I live just outside Brighton and I gather Sick! are local. I wouldn't be going near either. Keeping the UBYK name seems crazy.

The owner of Peak bikes clearly has no intention of opening the Brighton store his pockets are definitely not deap enough.
Anyone that uses the finance on the Ubyk website be very careful as he is operating the same way as the old owners by collecting finance before goods are in stock.
Buyers beware!!!!!

Thought this was a follow on from the bunny hop coaching thread. Is disappointed.

got this from an email a few days ago

We have some exciting news.....
Our Chesterfield service centre is open!
www.ubyk.co.uk

We're excited to announce that our Chesterfield service centre and store is now up and running. To celebrate the opening, we're offering a FREE health check on your bike. Just call by and we'll get the kettle on

Find us
Our Chesterfield store is located at the following address with ample parking

Unit 2 Old Brick Works Lane Chesterfield S41 7JD
Call us - 01246 566 555

Ordered a set of cranks through the UBYK website mid March and 10 days later hadn't heard anything or received anything. Found this thread and realised they weren't likely to turn up anytime soon so sent them an email asking them to cancel. At this point nothing had been charged to my credit card. 30 minutes later Pete from Peak Bikes got back to me and advised they would cancel the transaction, no questions asked. Checked my credit card end of month and was surprised to find the transaction showing up 4 days after the cancellation. Dropped Pete an email questioning this and got a response 10 minutes later (at 8.30pm on a Sunday night) saying that he would check with Sagepay. Refund duly appeared a couple of days later.

Clearly they are having some teething issues but personally speaking I can't fault Pete at responding to emails and putting things right when things go wrong.

Ordered a couple of bits off Ubyk just over a week ago.
Not had anything turn up yet and they have charged my card.
Logged in to my order and it's down as "to be deleted".

Sounds like more of the same then.

Hope you subscribers are getting your Singletrack PremierClub discounts from UBYK:
https://singletrackmag.com/premierclub/

@eddiebaby funnily enough I did use the discount - thinking that might be the reason for the order deletion.

Yep it's definitely more of the same, I know he is already not paying people that have done work for him.
He has lost a certain HUGE brand so the Brighton store will never open and the Oxford store has been shut down for good.

Have emailed customer services but it now looks like it's a 'zendesk' setup - won't hold my breath for a reply anytime soon....

The Peakbikes web site is saying that they are operating the Brighton and Oxford stores under the Ubyk brand - a quick Google tells me that both shops are empty and up for sale or to let.

A chance for more investigative journalism...

I imagine he's inherited a lot more issues that he realized, so it's probably taking time to sort out or it's proved too much.

A chance for more investigative journalism…

Lol its a one man band he's not even a certified mechanic.

Are people really ordering stuff from them after what happened?
Most odd.

Only if you use a credit card so your payment will be protected.
To be honest what's the point of taking the risk he is working the same way the old owners did,even with Ubyks shit trust pilot, Google and Facebook reviews people still order from them.

What a shambles.

Still no contact from UBYK/PeakBikes or whatever they are this week.
How do I go about getting a refund from my card provider?

Probably by calling your credit card company. Wild guess 🙂

I would also spam the shit out of all Ubyk and Peak bikes social media!!!

Peak Bikes are having their open day this coming saturday.

Guessing the new owner hasn't posted on this thread again?.....

They won't be getting a penny of my money that's for sure.

Well that has been an interesting afternoon read!

Spoken to a person (eventually!) - apparently item is on back order and should have it next week.
We will wait and see....

Thanks to the tip above messaging and posting on FB worked a hell of a lot quicker than other methods!

Can I ask what have you ordered? I me be able to shed some light on this product lol.

@zeus14221 it's a Wolf Tooth Remote - Shimano compatible.