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Girlfriend got a brand new Trek 4300. Yes, I know it's a horrid bike which I would never condone, but anyway, that's what it was. It has cheapo 'Spinner' forks, which after three rides (total about 12 hours, in dry conditions) the stantions are totally worn, with silver exposed up to about half way up the leg.
I called Evans (Castleford) to explain, they said 'yes this wasn't good enough, so pop them in to assess'. Half hour train ride to Castleford, hand over the forks then to be told an hour later it's cosmetic only, and as such not covered on warranty.
Am I expecting too much for cheap components? I don't think I'm expecting too much from staff to give consistent advise over the phone and save me a morning wasted removing forks and train to the shop. At least they agreed to post them back.
Rant over.
you're expecting too much
Google sale of goods act - this cobvers cosmetic defects.
this is nothing to do with warrenty - its to do with sale of goods act and your legal rights.
Go to consumer direct website for an explanation and for a sample letter.
That should be repaired or replace or you refunded - whatever you want.
Couldn't it be classed as wear and tear?
Could i take back my XT crank arms where i have worn off the "xt" in 8 months?
shep - its about being of reasonable quality. You would expect there to bea wear and tear on fork legs yes - I wouldn't expect them replaced after years of use. After 12 hrs tho? is that reasonable?
I don't think I'm expecting too much from staff to give consistent advise over the phone and save me a morning wasted removing forks and train to the shop
An item really does need to be seen in person before a warranty promise or correct analysis of what happens can go ahead.
Yeah, the damage is worse than what you'd expect from hard use over many months. A different bike shop owner said it was a common fault with that fork, the stantions are too soft.
Even for bottom-of-the-range forks, they should be fit for purpose.
Thanks for the pointer TJ. Evans are now chasing it up again 🙂