[Closed] Tredz..what a shower of twunts.

I got a ban for saying that word once upon a time. 😉

Anyway, it would seem that the number of complaints about Tredz is rising. The new DH?

Summed up in this tread
http://singletrackmag.com/forum/topic/tredz-taking-orders-for-parts-they-havent-actually-got

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Given just how often it happens - there really should be a sticky about Tredz and their warehouse "errors".

But.. is anyone brave enough to make it that 'official'?

If I'd known I could of advised my son to go elsewhere.
When asking if we can pick the bike up in its box without it being built up we got the response of it voiding any warranty on the bike.

What bike you waiting for ? some suppliers to the trade can fall very short to the mark , blame often falls upon the retailer.

I've used them a few times & always found them to be very helpful.

FWIW if something isn't in stock on their website I ring them up to find out what the scope is- though that doesn't sound applicable in this case.

tymbian - Member

If I'd known I could of advised my son to go elsewhere.
When asking if we can pick the bike up in its box without it being built up we got the response of it voiding any warranty on the bike.

Based on previous form, they're probably lying to you, they don't have the bike yet, it will almost certainly not turn up "end of next week latest" either.

Every few weeks / months someone posts about Tredz sending them an e-mail to say "sorry, turns out we've miscounted the stock levels and we don't have the thing we said we had, sorry, we'll send it soon" and a lot of others pile in to say "they said that to me" of course, it's forgotten about for a while until the next one.

Either their staff are robbing them blind left, right and centre (they ARE based in Swansea I think) or their stock control system is very badly broken or dare I say it... they're offering items for sale for next day delivery, that they don't have to sell.

To add insult to injury, if you do pay extra for faster postage - they don't refund it, it turns up 3 weeks later - the day after it arrived in their warehouse.

some suppliers to the trade can fall very short to the mark , blame often falls upon the retailer.

Well yes but

Model showing as in stock. After agreement signed they say has to be ordered

puts the blame firmly on Tredz and it's far from an isolated case with Tredz

FWIW if something isn't in stock on their website

Let's all start back to rocking up at the Lbs and supporting them , when internet goes wrong it is a ballache.

I think they link directly to the databases of their various suppliers.
'In stock' means in stock with their supplier.
If the supplier is wrong, then they are in trouble.

Very poor practice and everything I order always takes longer than normal. I've put them in my 'if I don't need it soon and they're the only place selling' category 🙂

To make mattets worse today he me that it said 'not in stock, expected delivery 10-12 days' and that we changed the model 2 days after ordering. Both are lies.

Strong believer that you should only sell ( take payment) of product that is in your hand at the time of the transaction. Occasionally in my work place we can keep a client waiting 2-3 weeks for any one item , me personally I would demand a refund

I ordered some Scott shoes from them the other week. After ordering recieved an email stating they were not in stock and had to be ordered from their supplier. They did turn up in a reasonable time and their communication was good, however, I will not be ordering from them in the future due to this.

My expectation as a customer, as it is with any website, is that if I am able to order an item on line with no mention of it not being in stock, then I expect it to be in stock!

Scott as no Uk stock it all comes over from Belgium via a weekly truck to Northumberland then shipped out to retailers then on to customers, all a bit slow and antiquated in my opinion.

On finance you say? I would get the finance company to ask some pointed questions about mis-representation and possibly fraud. After all tymbian jr is paying interest on something that he has not received yet and is unlikely to for a week or more.

that it said 'not in stock, expected delivery 10-12 days' and that we changed the model 2 days after ordering. Both are lies.

Then go somewhere else more respectable.

Can he cancel?

I don't want to make you feel worse, but their pre-sales service is nothing compared to what he'll experience if he should need to make a warranty claim.

Most shifty, ****less and uninterested bunch of ****s I've ever had the misfortune to buy bike stuff from. And I purchased something from Mark Anthony once.

I've heard that a lot of their stock issues comes from the algorithms they use on their website in order to get a higher placement on Google Shopping searches which in turn drives traffic to their site, regardless of whether they actually have the stock or not.

Myself and my riding buddies stopped using them years ago after due to the fact that they never really had half the advertised stock in, but where quick to take payment anyhow.

I don't want to make you feel worse, but their pre-sales service is nothing compared to what he'll experience if he should need to make a warranty claim.

This as well. It took me 6 months to sort a warranty claim on the rear wheel that came fitted to a bike I bought from them. Specialized customer services told me that Tredz didn't even file the warranty claim with them until 4 months after I'd returned the wheel.

Cancel the whole order and shop elsewhere? Buying a bike on finance 😯

Either way as I keep maintaining shop with the smaller independent business who give a monkeys about their customer, don't over promise and will deliver.

Agree with the title, their Cardiff store is 2 mins away from work and open late so should be really handy for me but I've been fobbed off with stuff not being there or they'll get it from Swansea for the next day too many times that I don't bother even asking them anymore. Worst was asking for a pair of shorts for my upcoming biking holiday two weeks in advance and they assured me they'd get a second pair for me from Swansea in a day or two. Went in 3 days later and they still weren't there. Gave up after a week so got a refund in-store. 4 [b][i]MONTHS[/b][/i] later I got a phone call to say they'd arrived 😕

If I can't make it to my favourite LBS I use Evans in town for emergency stuff as they are spot-on for click & collect, between them and the LBS it's very rare I have to resort to CRC etc for much these days.

Owned by Halfords
https://www.theguardian.com/business/2016/may/24/halfords-buys-tredz-and-wheelies-mountain-bikes

Just wanted to add that i have experienced the same from them, advertising (or at least implying) stuff as in stock,but when you place the order you get the email advising it will be a few days as its not available.

They are an outfit to avoid IMO

In the interests of balance, the dealings I've had with them in the past have been pleasant enough, including returns, but I've certainly hit the "in stock doesn't mean in stock" issue multiple times and that's something that pretty reliably causes me not to use a retailer, so I haven't shopped there for ages.

Im wondering whether Junior would be hit with restocking fees of some sort if he cancelled...
cancelling the order and trying a different store, applying for or by a different credit company might not be good for his credit score or he might even be refused which most definitely wont work in his favour.

I'd like to add further balance in their favour. Very happy in my dealings with em and would buy another bike from the veritable ahem, twunts.

Im wondering whether Junior would be hit with restocking fees of some sort if he cancelled...
cancelling the order and trying a different store, applying for or by a different credit company might not be good for his credit score or he might even be refused which most definitely wont work in his favour.

cancelling should be easy and as its a credit agreement if they try anything on you can ultimately take it up with FCA.

Provided your son didn't apply for credit all over the place before Tredz he should be fine to apply elsewhere without damaging his credit score. Two checks in a short space of time is relatively normal behaviour if you were shopping around for a loan.

As for restocking fees it says nowt on their website but check any forms he might have signed.

Distance selling regulations would cover that for a refund.

fudge9202 - Member
Summed up in this tread
http://singletrackmag.com/forum/topic/tredz-taking-orders-for-parts-they-havent-actually-got

I'm the op in that link.

Few days ago I was looking for a particular tyre. Can't even remember what is was.

Everywhere was out of stock. Everywhere.

Except one place that supposedly had them in, guess which retailer?...

Not a wild fan myself, its not just stock levels, their mechanics are highly variable, some are good but a couple are awful: once I took back some new brakes that had suddenly failed, going from perfect to nothing in the space of seconds on a flatish fireroad. Took them back for a warranty repair to be told by the mechanic I just needed to get them to bleed them for me. Took several attempts before he finally agreed to look at the seals. To be fair to them, that time they did warrenty it quickly. Another time they were switching a headset for me, picked up bike without looking, was driving home when I got a call saying they'd forgotten to put the top cap on 😕

hit with restocking fees

Cost to restock something that isn't in stock?

That would be an interesting conversation.

Worked for them a few years ago. Piss-up and brewery come to mind.

That was the impression I got trying to warranty stuff with them.

Also that[i] nobody cared[/i].

I purchased a brand new set of Fox Forks off them a number of years ago; showing in stock.
Number of weeks and several calls later the forks finally arrived.
Scratches on the decals and chipped paint on the dropouts, steerer had been cut.
Clearly off a demo bike.
So difficult to deal with. Life is too short.

So after being told that its probably come into the warehouse tuesday late that's why it's not showing. Called wed..yup be in later today so build up Thursday ready for shopping Tuesday, really sorry. Phone today to make sure its getting built up ready for Tuesday delivery get told its arriving monday after next and it'll be delivered last thursday of month..ffs. p*ss-up/brewery springs to mind. We have now chosen one of their bikes that they have in stock..delivery Tuesday..watch this space.

I normally contact them now days if I'm buying something to make sure they have it in stock .
If you're not happy phone the finance company up and get them to cancel the agreement as they don't have the item in stock , I've done that a few times as well ..

Didn't they used to be known as M&P Cycles back in the day?

Ordered a Thule Wing Bar and leg set yesterday from Tredz with standard postage and they turned up today.

They were also the cheapest I could find, and that was before a 10% discount code.

Can't complain about that to be fair.

Seem like they're still a shower of twunts. Ordered a light last week, showed it'd be available this week. Logged in to track order, item now expected in December. No message to ask if that's ok or want to cancel, let alone an apology. This is to replace an order which just failed to turn up and I had to use paypal to extract a refund. Don't think I'll be giving them a third chance!

I ordered a pair of elastomersfor a Thudbuster last Wednesday. In stock they said. Thusday I got a mail saying they would not be in stock till tomorrow. At least they have offered to send them out next day delivery.

We shall see.

I don't buy from them on principle.  They offer good (typically the best) prices and seem to sell everything whereas in reality they seem to hold very little stock and it is a lottery whether you will get what you ordered.

I just pay a bit more and get stuff from a shop that will actually deliver the item and save me a few weeks of wasted time.  Always tempting though as they appear to have items that others don't offer for sell (for a reason!)

They are drop shippers but don't make that clear in their advertising.  I left them bad feedback and to be fair the MD person contacted me and tried to defend himself and his company.

Don’t think I’ll be giving them a third chance!

Your mistake was the second chance

I left them bad feedback and to be fair the MD person contacted me and tried to defend himself and his company.

How exactly did that work? We know we don't have stuff in stock and just hope we can ship it in time before you complain?

After finding out a bag I ordered was going to be 10 days I ordered one from Silverfish and it arrived within 2 days for about £1 more.

The Cardiff tredz store is 500 yards away from my work and I pass it every day.  Seeing as they are open late and usually the cheapest place in town you would think I would use them a lot.  I never go in there as they have dicked me around too many times with "We have that item in our Swansea store, our van goes there every day so we'll have that item for you tomorrow."  It has never been there when they said it would be.  Worst was a pair of sealskinz socks that took 3 weeks for them to fetch, I may have been slightly unpolite when they phoned me to say it had arrives as I was at that point on the biking holiday I'd ordered them for.

Even in person at the store they are a shower of shite.

Edit: just spotted how old this thread is!  Had completely forgotten about the shorts fiasco I mentioned on the first page.  I might print this thread out and drop it through their letterbox tonight on the way home, just for stupid giggles.

If an item is shown as being in stock and I order it at 9.30am at the very least I'd expect it to be dispatched the following day, not two days later (most places would manage the same day).  He seemed to think I was being unreasonable!

He seemed to think I was being unreasonable!

Did he admit it wasn't in stock?

Used them twice, both items delivered on time no problems.

Ive not used them since I had loads of issues after spending several hundred in one order on multiple items 2+years ago. I now disregard the ads when they pop up on Google if I'm searching for something and have unsubscribed from the email etc.

I'd advise others to do the same, worst bike shop on the Internet imo.

I've had some long delivery times, but they've been great with two items I've sent for warranty.  Quick responses, good comms and both items sorted in a short timescale.

I guess I've been lucky. ISTR ordering gloves, tyres and shorts from them all without trouble, however never massively urgently so if stuff's turned up within a week I'm happy if it's cheap. However I will exercise caution and I do have my own supplier shit list that isn't hard to qualify for once I've been messed around.

Bought my winter road bike form them last year, in between me paying for it, and it arriving, they had reduced it down by £100.

I rang them and said I thought that was a bit tight, they agreed, and gave me a £100 refund

I can't complain about them..

Used once and won't touch again - got caught out with the in stock, good price but not actually available (and that was after phoning to confirm stock). Couple of days later, the light I had tried to buy was still showing as being in stock.

Did he admit it wasn’t in stock?

No.

@Rockhopper genuine LOL at the balls to admit they are just shit rather than blame not holding stock!!

Bought a frame from them that was advertised £400 cheaper than I could buy it at trade, plus they were offering 3 years interest free, it would have been rude not to...

tredz = Halfords, tells you all you need to know, see also wheelie & cycle republic & possibly Evans soon

tredz = Halfords, tells you all you need to know, see also wheelie & cycle republic & possibly Evans soon

I think Halfords tends to do quite well knowing what they have in stock

tredz = Halfords, tells you all you need to know,

Does it? I've bought tons of stuff from Halfords and never had a problem.

Halfords just seem like an easy target for a bit of a kicking from the bike snobs, to be honest. My first mountain bike was a £200 Apollo that I rode for thousands of miles without any problems at all. Great bike, but eventually got nicked from a bike shed at uni.

I agree,Halfords are ok in my book.

I actually trust them more than a lbs near me...

I have tried to use Tredz loads of times but have never actually had anything delivered. They obviously have a very good SEO person as they normally come up in the first few options in google searches, the prices are fair and the website easy to navigate.

Unfortunately that's where the good stuff ends, when it comes to getting the goods it all falls down. The goods are never in stock as their site said they were, they cant get them and they cant give you a realistic date when the goods will be with you. You then have to fight for a refund.

Their payment system appears to be borked for me, won't let me use Paypal, which is probably a good thing, judging by some of the experiences above.

Halfords just seem like an easy target for a bit of a kicking from the bike snobs, to be honest

my opinion based on working closely with the guys that help to run it and their experiences of trying to sort out the problems their own stores & other stores they own.

you can't talk about tredz etc without talking about Halfords, they are the same company

Halfords just seem like an easy target for a bit of a kicking from the bike snobs, to be honest.

And what's wrong with bike snobs wanting decent service? Halfords online orders are fine - servicing and bike builds leave a lot to be desired from my personal experience (as a bike snob).

As I said on the first page, I've use Tredz a quite a few times and they've been fine. My RM was £1000s under RRP, plus there was a discount voucher, plus I have to send the Reverb back under warranty, plus the frame had a suspected crack under the BB, replaced without quibble. The only issue was the replacement frame was missing the bottle cage bolts... so they posted a set to me.

Recently ordered a Minion DHR (which made DezbJr very happy) - cheap from Tredz, delivery was quick.

I'm sure people have had perfect service every time from Merlin, but a mate of mine didn't. Yet I didn't start an abusive thread on the internet, I just let Merlin sort the issue out (eventually).

Same as above, always come up cheap for bits and pieces, more so when using the £5 off £3o spend.

I  e always found them to be good to be honest!

Like all shops Halfords relies on the quality of the staff bu my experiences with Halfords have all been great.  My local one the guys are knowledgeable and helpful  One in Elgin saved a tour for me a few years ago by finding some brake pads for me.  Not something they stocked but had ordered for someone who had not collected it so they gave me his and reorder for him

Bought a bike off them a few weeks ago, very quick service, was well 'built' I'm more than happy with them.

Saying you have something in stock and not doing so, taking your money then ordering as tredz and other stores do is unethical in my book and arguably illegal.  For that reason I will not deal with companies who do this as their business model

Unethical because it allows them to undercut the folk who do hold stock because they do not have the money tid up in the stock

To all those who think Tredz is shite based on internet shopping experience: You should try going in.

I live fairly close to the Cardiff branch, and it's even worse going in.

I suppose they are what a certain constituency of people think a good bike shop is like, due to the "high volume" atmosphere in-store.

I ordered a High Roller ll last Wednesday ..they gave me a discount code to use with my order and delivered through Royal Mail on Saturday ..I wasn't in ( not their fault ) and have collected it this morning ..

First class service in my estimation

Unethical because it allows them to undercut the folk who do hold stock because they do not have the money tid up in the stock

Agree.  They could just make it clear that they operate in that way and at least the customer would know, i.e. big bold capitals at top of site "We don't hold stock and completion of your order is based on our supplier having the item.  Your order may be cancelled or delayed by many weeks because of this"

Can see why they may not want to make it that clear...

my opinion based on working closely with the guys that help to run it and their experiences of trying to sort out the problems their own stores & other stores they own.

But how about your buying experience from Halfords - not the backroom stuff & the guys that help to run it which is largely irrelevant to most people.

I've bought tons of stuff from Halfords over the years & have only had one recent problem - that was actually an issue with Tacx not putting skewers in with their Flow Smart trainers. After realising that all their boxes of Flow Smarts were missing the skewers, the guy on the shop floor just opened a different model of Tacx trainer that did have the skewer in the box & gave me that one. No questions, no quibble; problem solved in <5 mins.

In my experience, buying stuff online from Halfords is always quick & easy & ready for collection when they say it will be, with text confirmation & I've even had phone calls from staff to confirm the items are there.

you can’t talk about tredz etc without talking about Halfords, they are the same company

Just because they are owned by the same people, it doesn't mean they are 'the same'.
As an indirect example; First Direct repeatedly do well in customer service surveys, while HSBC don't. First Direct is owned by HSBC. Just because HSBC own First Direct, they are not the same company.