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Evening guys. Had my bike stolen a few months ago, got it back eventually and have discovered the dropper post won't work. I sent the bike for a service a my LBS and they contacted Thomsom on my behalf for a free repair as it's less than 2 years old, sadly because I have no purchase receipt they won't entertain looking at it.
Looks like I need to send it away myself. Can anyone suggest where I could get it serviced please?
Can’t recall who the service centre is (think it’s iRide) but I know a full service inc new seals, bushes, cartridge etc was £90 plus postage last year.
TBH I just sold mine and bought a Brand X...
https://www.i-ride.co.uk/about-us/service-centre/thomson-service-pricelist/
Drop them an e-mail and they send you a returns number to enclose with the post and a booking form thing. You pay by phone once the post is with them, I think.
Thanks guys. Tbh I'm not keeping the bike I'm going to sell it, so no point getting a brand x, just need to get this dropper working.