[Closed] That didn’t last long. RIP Saracen

That definitely looks broken 🙁

Looks like a sticker to me

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That’s better, but big though!

Definitely cracked, it’s from the drain hole at the back almost all the way round. Anyone had a warranty claim with Saracen before? They any good?

Which saracen is it? I've got an Avro. It's been fantastic so far

sticker

It’s a Tenet. Don’t think they make them anymore so I’m hoping they come up with something with a bit more clearance as a replacement.

I can’t see them turning down a warranty, don’t know how you damage it there without obvious damage.

If memory serves their Alu non-suspension frames have a lifetime warranty so you should be fine.

Tenet 3? I've got he same if so.

Yikes- no doubt there, that's proper broken. Poor drilling/cleanup around the hole during build I guess.

Saracen = sportline = madison who are usually pretty good done via a sportline dealer

Yeah the 3. It’s been a pretty good bike to be fair, done 13500 miles on it with no major problems until now.

I thought they had a lifetime warranty, glad someone else is in agreement. Just the waiting now, and the catching the train 😡

13k miles since April?

At that age although ( counts on fingers) its more than 6 months old its the retailer not the manufacturer who shuld be sorting you out. Thats their legal obligation.

13k miles since April?

Yeah last year, it’s 18 months old ish now.

Fingers crossed for a replacement!

I never even thought to try a claim for my Saracen Pylon8, that cracked on the seat tube ~5 years after buying, but then I replaced the rigid fork with a Recon Race.

Ah - 16 months - fair enough to let the manufacturer have a look at it but its still your contract is with the retailer

That's still a fair whack of mileage. Chapeau.

I can’t see them turning down a warranty, don’t know how you damage it there without obvious damage.

You've clearly been pedalling too hard.

But yes that is a lot of miles, flippin eck.

My experience of Saracen warranty is excellent. Had a Myst DH bike which had a crack on a weld, took it into my LBS and had a replacement next day. Rode it for 3 plus years, giving it lots of abuse in the meanwhile, then spotted a hairline crack around the BB. Back to the LBS and got a shiny new frame with carbon rear triangle as they didn't make the aluminium version anymore. Can't fault them.

Had a reply from Winstanleys, they say just to send it back and they'll replace which is good. They've been quite vague so far though, not said whether to send just the frame or the whole thing, and just given me a link to the returns form. I'd be fairly happy with that for a jersey, not so much with a whole bike.

I'll be happy if they replace the whole bike though, that'd be nice, even though I've just put 2 new sets of brake pads on. £4 they cost!

I might try and convince the family into a trip to blackpool and we can pop it in on the way 😆

Edit - They've come back with more info now, cancel the lynch mob, they're waiting for the nod from Sportline and they'll arrange a collection for me.

Ur bik iz Sarcin innit

It was ar 😆

13k miles since April?

Yeah last year, it’s 18 months old ish now.

[img] http://images.memes.com/meme/1124536 [/img]

commute by mtb?

I did think about it but it’s too far for me. It’s a 40 mile round trip all on the road and I’ve not got any slicks.

A mate had offered me his hybrid which I might take him up on for Thursday and Friday. I need to be early tomorrow and Wednesday so can’t risk the unknown.

Good experience here too

Genesis grapil snapped, replaced with Saracen kili flyer quickly.

Bushings bolt rounded off when servicing after 18 months and they sorted that too.

I'd call and ask them if they need the whole bike or not. Otherwise, sending the frame is good for both parties - they don't have to strip and rebuild it or end up with a load of unwanted parts, they don't have to send you new parts, and you get cheaper postage.

Saracen have apparently asked for the whole bike back, so I'm going to put it back to as standard as I can with what hasn't already broken and they're picking it up on thursday.

Hopefully that means I'll get something shiny and new to replace it. But it probably means I'm going to have to fork out for new mudguards. Not the end of the world, one of the stays is only held together with thoughts and prayers anyway.

Just had the awful news that although they asked for the whole bike back, they're just replacing the frame, so I'm hoping that the mech and that didn't get too battered in transit.

Also apparantly they've managed to source a replacement Tenet frame, so will have to continue with tight clearances and no room for ice tyres.

Oh well, at least they're doing exactly what they should do. I've just got to wait now, hopefully it wont take too long because riding my old Bizango to work is crippling me.

13,000 miles in 18 months is a lot for an mtb! 😉

That's 722 miles per month, or 166 per week.

I don't get much more than that on the roadie, when I'm training for an event.

Good news that you are getting a replacement frame. 🙂

if you were a real man you'd single speed the bizango

reggiegasket - Member
13,000 miles in 18 months is a lot for an mtb!

That's 722 miles per month, or 166 per week.

I don't get much more than that on the roadie, when I'm training for an event.

POSTED 21 MINUTES AGO #

It's not an MTB it's a road bike .

jonnyboi - Member
if you were a real man you'd single speed the bizango

It's only got one speed - slooooooooooow.

No way I could single speed it on the road, its far too heavy and un-aero, I didn't realise until this week how unsuitable it would be as a commuter.

If it wasn't notionally Mrs Ps bike I'd swap it for a cross bike.

I thought of you and your long commute when I saw the Raleigh Strada e-bike Black Friday deal, £1250 directly from Raleigh. I did post the deal at Bikeradar. 😉

Arse, I missed that.

Although it's still over budget by about £1242 😆

I ran one for a while, felt the same as you do.

Well the Bizango didn’t last long either! Got walloped by a car on the way home last night and the back wheel is pringled. Need to check the frame over when it’s light but I think it’s ok. I didn’t actually fall off just bounced up and forwards. Lucky really.

Guy was apologetic and gave me a lift home, he’s going to sort a replacement for whatever is broken.

Should I report it to the feds? No one was hurt so seems a bit pointless.

Your call but ime people don’t realize how expensive bike parts are and suddenly don’t want to pay when faced with a big bill.

I had this. You never want to be knocked off but when I was they were really sorry sorted everything out and looked more upset than me. Didn't tell police as saw no need. Also a bit paranoid in our car loving democracy police would somehow see it as my fault. Regret it now, feel like I should've used 111 and at least got the accident recorded for stats.

Oh prawny, what a nightmare!

Get the Bizango over to an LBS asap, you might well be looking at the price of a new red Bizango, £650, or at least getting that off driver to do with as you please.

I hope you got plenty of details off driver before parting company.

I've got his full name and number, but I was evidently a bit more shocked than I thought as I didn't even think to get his reg like a fool.

I've spoken to him by text since though so at least he didn't give me a fake number. He seems like a nice enough guy, and I know where his Mrs works so it's not the end of the world. Will take the bike to a shop over the weekend to get an estimate for the damage.

Worst thing about it is having to catch the train until the Tenet is back, I hate the flippin train. Need to get me a moped.

Should I report it to the feds? No one was hurt so seems a bit pointless.

He has a legal obligation to do so, you don't.

I would just make sure you have good evidence of a collision having occurred, with him, at that time and in that place. If he's as good as his word then you won't need it for making good the damage but, as someone else noted, the internet is littered with stories of people suddenly having a change of heart when they find out that repairing a bicycle costs more than a puncture repair kit.

Also don't forget that some damage, whether to the bike or yourself, isn't always immediately apparent.

Yeah, I've got the moment of impact on video, unfortunately you can't see his car on it, in hindsight I should have turned the camera on him before I shut it off.

I can't see it being a huge issue, I don't think the car even touched me, and the back wheel still turned so I'm assuming the frame is ok. Back is a bit sore this morning, going to keen an eye on that.

Need to get me a moped.

With your current run of luck I'd say don't 😯

If you can keep an eye on your back then you must be in a pretty bad way 🙂

Personally, I would want financial compensation at least for repairing/replacing the bike; any kit damaged (including your helmet if it took a knock), plus the cost of your train commutes while your Bizango is out of action (unless your Saracen comes back quicker than sorting Bizango).

I'm fairly sure all my kit is ok because I stayed on my wheels when they touched down again. I'm going to let them off the train fare too as well, because about 5 minutes before it happened I was thinking about getting the train for a bit anyway because the Bizango was too hard work every day.

It's bloomin Madison I'm most miffed about, its' 3 weeks now and I've still got no idea when I'm getting my bike back.

prawny - Member

I'm fairly sure all my kit is ok because I stayed on my wheels when they touched down again. I'm going to let them off the train fare too as well, [b]because about 5 minutes before it happened I was thinking about getting the train for a bit anyway because the Bizango was too hard work every day.[/b]

It's bloomin Madison I'm most miffed about, its' 3 weeks now and I've still got no idea when I'm getting my bike back.

You might want to rethink that if you use London Midland lol

I do unfortunately, shower of shite.

2 carriages on the main commuter train this morning. It was rammed.

I need one of these

[img] [/img]

prawny - Member

I do unfortunately, shower of shite.

2 carriages on the main commuter train this morning. It was rammed.

Chase line by any chance?
If so I feel your pain - twice daily, for the last 6 years....

I really should just MTFU and ride the 17 miles to work.

Yep!

I probably see you then. Where do you get on/off? I've been doing that commute on and off for the last 10+ years now, did 18 months on the bike 7-8 years ago then started again 2 years ago. I haven't been missing it.

You should ride it made, it's not a bad ride in. When you dont get clattered.

We could go halves on a tandem 😆

Haha I get on in sunny Cannock - usually on the 06:55.

Urgh, bun that, far too early.

haha, only go that early to avoid the even worse overcrowding later on.
Get off at New Street - If I could find a decent route I'd attempt to ride it.

Best route is down the Chester Road IMO, but depends where you're starting from. I live in hednesford so come down through heath hayes, if you're in Cannock, I wouldn't fancy coming down the Orbital and A5. I've done it before, and going back up is horrible.

prawny - Member

Best route is down the Chester Road IMO, but depends where you're starting from. I live in hednesford so come down through heath hayes, if you're in Cannock, [b]I wouldn't fancy coming down the Orbital and A5.[/b] I've done it before, and going back up is horrible.

That's the bit that scares me - bad enough in a car!

Yeah, don't go that way. Just no.

Took the Bizango to the LBS yesterday, turns out the frame is goosed too, couldn’t even get the back wheel in to help check the alignment. Driver is happy to replace the whole bike which is nice, just waiting for him to send me the cash, then I can get back on the road (again)

Bugger - you don't seem to be having much luck.
Nice to hear the driver is going to cough up for a bike though. What you gonna get?

Shame to read the Bizango is dead!

Are you going to simply wait for the Saracen to be delivered, or get something else to replace the Bizango?

If looking for another bike, what type and what budget?

He's paid me already so fair play there.

I've got to the Mrs P a replacement, the Bizango was passed down to her as a bike she could use when we all want to go out together as well as a spare for me, so it looks like I'm going to spend about £300 on a comfy hybrid then put the rest towards somethin for me.

I'm really tempted to slap it down as a deposit on an Arkose 2 and pay the rest on 0% and then sell the Saracen when it gets back. They are almost perfect, I'd rather have a QR front end so I can use my spare wheels but other than that it ticks all the boxes.

The one thing I would like is room for massive tyres, so I can slot my existing 42c ice tyres in there if the need arises. I spose I could go for something cheaper like a Verenti Substance and use the £500 I'd save to buy some different ice tyres...

Without checking deals out there currently, how about Voodoo Marasa for Mrs prawny and a Charge SS Grinduro for you?

The marasa is what I'm getting. SS is a no go, I'm nowhere near strong enough 😳

Plug might be a goer, I'm on a strict one in one out system at the moment, so the Saracen will have to go if I get something new. I'll probably hold fire until I see what I get back from winstanleys before I buy anything other than the marasa.

The "old" Marasa is now End Of Line, be quick to grab a £320 less BC discount bargain, the newer model is £400 iirc.

You could convert a Grinduro to multi gears with a bar end shifter, cassette and rear derailleur, which should cost less than a similar spec Arkose X (albeit the Arkose has a carbon fork). 😉

If a come across any good deals, I'll post a link.

Cool please do.

Wishlist is room for 42c tyres and guards, hyrdo (or hy-rd) brakes and proper brifters, I'm not a fan of bar end shifters, I tend to be changing gear most of the time on my commute, it's fairly rolling terrain - 1000-1300ft over the 20 miles.

I might fancy doing a CX race in the future too.

Edit - planning to grab a marasa tomorrow.

Edit - Nevermind.

Interesting developments, I had an email from Winstanleys saying they’d received a replacement frame but it was a different colour and am I happy

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Which to me looks to be this frame
[img] [/img]

Which is a year older than mine, and has rim brakes.

Anyone else seen a frame this colour but with discs? I pointed this out to them, but haven’t heard anything since this morning.

Confused. Are you saying they've replaced a disc braked frame for a rim braked one?

That's what appears to be happening, the shop haven't built it up yet and I asked them to check it had disc mounts before they started this morning. I've not heard back yet.

If that is the case it's a bit slack, the full bike pictured is the same model as mine, bur from the year before, so they'd be replacing my bike with an even older one.

Still, it might not be the case. But I thought I'd check with the hive mind here incase anyone knew of a disc braked Tenet that came in those colours

Wouldnt worry too much on age of model, but my google skills dont show that model with disc brakes. Could be a proto/one off? Trying to be optimistic for you!

Would be an embarrassing oversight by saracen else.

Yeah, I couldn't find anything either.

It's a bit annoying, because I asked Saracen and Winstanleys a few times what they'd send as mine was discontinued, neither of them would give a straight answer. You'd have thought that they'd at least check that what they were sending would be compatible.

I was also thinking Prototype. We shall see, but their silence isn't a good sign.

I've no idea if they did a disc brake in that livery, but there's no way I'd accept a rim braked frame as a replacement for a disc frame, besides the fact that disc brakes are the future, your original Saracen disc wheels may well not be designed to work with rim brakes.

If Saracen cannot offer you a disc brake road frame replacement, is it worth thinking about asking them for a disc brake hybrid or hardtail, that Mrs prawny could ride (if you've not already bought the Marasa)?

Call them, usually easy to get through and helpful at Winstanleys.

Marasa is ordered but not paid for yet. Should be picking it up tomorrow.

No way I'd be accepting a rim braked bike, I swapped a perfectly good tenet 2 (the same years as the orange one but yellow) for the one that broke just for the disc brakes. I'm won't be over the moon if the swap it for an older model - it's not going to help the resale value.

I'd be over the moon if they replaced it with a Hack, even if I had to pay a bit extra.

chakaping - Member
Call them, usually easy to get through and helpful at Winstanleys.

I might do if I don't hear anything soon, although last time I spoke to the lovely Rhiannon, she said it had been passed through to Returns and they would contact me.

Still, in for a penny...

I doubt it's got disc mounts as you can see the brake caliper mount clearly in the seatstay bridge 🙁