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Snapped a seat post bolt under my saddle yesterday from my well used 8 month old Twelfty seat post on the Fatty.
I didn't even complain, they saw the photo on Twitter and today I got an email saying they will send me out a new complete seat post with bolts FOC.
Nice work
Nice. How do you find the twelfty? I'm thinking of getting one for my pompetamine, could really do with inline I think but 12mm layback might work.
Not really sure what constitutes a good seatpost! Not too flexy but not too stiff and doesn't snap I suppose 🙂
[i]How do you find the twelfty?[/i]
Look at the top of the seat tube and there it is!
I'm here all week...
Pub lunch?!
It's a good seat post, it does the job and now I'll have a spare bolt and a new seat post to boot.
JohnClimber - Member
Snapped a seat post bolt under my saddle yesterday from my well used 8 month old Twelfty seat post on the Fatty.I didn't even complain, they saw the photo on Twitter and today I got an email saying they will send me out a new complete seat post with bolts FOC.
Nice work
Shame I didn't get the same service when I bought a seatclamp from them that was shown on their site with a brass shim between the cam & the clamp but came with a really soft plastic shim that lasted about 3 weeks.
I e-mailed them to mention it and they apologised, said they'd update their website but made no offer replacing it/refunding it. I ended up replacing it with a Hope one.
Next time I will have to remember to post pics of knackered bits on social media pages. 😉