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So I've just been informed that my shock needs to go back to Sram for a warranty. Anyone know what the timescale is at the moment?
Apparently it has a deep scratch on the air shaft or something and this isn't a part that Sram sell to third parties - am I likely to find Sram replace it or just repair it? Personally I'd like a replacement as I believe it is a slightly older model - super deluxe RCT3 which isn't available anymore and I've never been particularly happy with so it'd be nice to have the possibility of getting a shock with more tuning options.
Sramtech are currently estimating 5 working day turnaround. This assumes parts required are in stock of course.
Wow OK that is a lot quicker than I was expecting, I'd been told it could be weeks before they even look at it! Any idea what the timescale is for parts from the US?
I had to wait 6 weeks for replacement rear mech a while back
Part of the reason I don't like buying SRAM stuff anymore!
Why would parts come from the US?
Isn't that where the Sram suspension parts are manufactured or at least held in stock?
Isn’t that where the Sram suspension parts are manufactured
Made in taiwan