[Closed] Snarky email from Cyclestore

I found there stock to be crap anyway, website says its in stock only to be sent an email to say it won't be in stock for weeks, and then snark when I cancel... so I stopped buying from them.

if you paid for postage separately or each "order" qualifies for free postage (i.e in stock, and not in stock as separate orders) then you'd expect them to send out the in-stock stuff, otherwise not uncommon to wait until everything's in stock to save on postage.

Is that really that snarky an email? To me that sounds just like they’re under pressure managing an inbox and typing out the quickest reply possible.

Could it have been a bit more polite / customer centric - Yes. Snarky - No. just IMO.

It's only "snarky" if you read it as such.

Just reply to say "yes" and get on with your life.

Maybe wish them a merry xmas as well.

We need your email as evidence that you also weren’t snarky

Have you thought about sending an email to the CEO?

Just reply to say “yes” and get on with your life.

Definitely ask for their manager, that's bang out out order*

*or, you know, it could that the reply is short and to the point as it's the day before sodding Christmas eve and they been dealing with impatient customers every single day for the last month and they don't have time to add pleasantries to every email reply...

I dont see the problem:

+ They've decided to split the order (or at least offer to do so) without being prompted.

+ They've told you about it, so you dont complain when your parcel arrives without shiny bike item 2.

+ They did so in punctuated sentences.

- They seem to have their email footer turned off and have abbreviated February.

Either reply "yes please" or "dont worry, I cant use items 1 and 3 without 2 anyway"

You need to get this in the daily mail. Practise your aggrieved face.

Breathe easy, breatheeasy. 😉

Have you written to your local MP? Or even Boris himself? This needs escalating...

Short and to the point communication is the norm these days isn't it? No-one bothers with hello or any of that nonsense anymore. It's all so outdated and unnecessary in the modern world.

joebristol

Is that really that snarky an email? To me that sounds just like they’re under pressure managing an inbox and typing out the quickest reply possible.

Could it have been a bit more polite / customer centric – Yes. Snarky – No. just IMO

+1. Probably just someone trying to deal with a metric shit-ton of e-mails close to Christmas. Yeah, maybe could have been politer, but hardly the end of the world.

I think the email's fine. Honest and offering to help if you need something earlier.

I use them a fair amount and have never had a problem.

I've always been pretty happy with cyclestore.

I’ve always been pretty happy with cyclestore.

Me too, the bastards.

Long story

I assume all the juicy bits are in the long version, because there's not much of interest in the short one.

Quite entertaining thread. Hope there's more of these over the hols

Wasn’t Snarky one of the Banana Splits?  Used to love the Banana Splits

Snarky and George - the crime busters of the sea

Breathe easy, breatheeasy. 😉

🙂 🙂

My Endura pants arrived weeks earlier than expected, I knew when ordering they weren't due in for a while but they somehow turned up within a week, so I can't complain about Cyclestore even though my Fabric saddle wasn't dispatched within the quoted 3 to 4 day dispatch time. Their emails are quite curt but I prefer that over long winded insincere waffling template nonsense that usually starts with 'we are sorry to hear that blah blah blah' and doesn't really answer your question first time around.

TBH, I'd be a bit annoyed if some moron hassled me for info I'd already given them, but they couldn't be bothered to read properly.

Perhaps you should consider 'oh yes, I didn't see that. My bad.'

I think everyone should have to do one full shift in a shop before they're allowed to be a proper adult

Yep they are a great place to deal with..super helpful on phone and never had any issues with them..... hard to judge tone from email TBH

I think the tone is there as "As you can see on your confirmation" is not a million miles away from "if you been been bothered to read"

Quite an informative email, asking did you want order splitting, eg what they have in stock or do you want to wait till its all in.

Been in there a few times and very helpful staff who actually look like they ride bikes, there are also huge delays on new bikes and parts due to various problems in the world, my new bike took about 5 months to arrive, i was given a date for its arrival,and i didnt hassle them, and damm them it arrived a week early, i thanked them for the effort they had put in and left them sweets and biscuits as a thankyou, and it wasnt cycle store either.

Every retail store online or bricks and a roof, has huge problems getting stock, keeping staff, due to self isolation, and shorter opening hours, they should be thanked for taking time out to keep you updated, but then again that sgood customer relations, which they do well, not to mention lowish prices.

If I can give some insight from the other-side, working in cycle retail right now is a nightmare, constantly shifting ETA's on product, shortage of bikes/parts/accessories and a huge increase in demand.

I probably would have added a few more words to make it less curt but your average cycle store worker probably doesn't have enough hours in the day and hasn't since this all began and has a ton of emails/phone calls/answerphone messages to respond to.

I see an informative, concise, helpful email.

Sausages required?

This thread has wasted 2 min of my life..

disappointed

Massively disappointed in this thread, was expecting something along the lines of they'd told you to F off and insulted your mum.