[Closed] RIP 5 Spot

Mine died last week too, slightly different place with mine thou down by the main pivot. My week was made worse by the fact that I found a crack in my fave hardtail too in the same week.

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Both can be repaired chaps 😀

send me a mail, my address is in my profile

Will send you a phone number of

A friend of mine that used to be a F1 car builder worked on Jackie Stewart's cars ect

He is a samurai with a welding torch 8)

He could repair the frames no problem

They would just need a re-paint

hope this helps

contact turner, they may be able to fix it? if not they do a great trade in deal.

Russell96 - that machining inside that pivot doesn't look right, what goes in there?
Whats Turners warrenty? (Prospective 5 spot purchaser)

Definitely contact Turner as they are renowned for having some of the best customer service of the industry... just have a look on mtbr for some stories about this.

+1 for funkynick.

send the frame back to silverfish and I bet that you get lucky.

freeform5spot - Member
+1 for funkynick.

send the frame back to silverfish and I bet that you get lucky.

don't bother with silverpish, they wont want to know. contact turner direct!

contact

mail::.
Turner Suspension Bicycles, Inc.
41615 Date St. #105
Murrieta, CA. 92562
Phone: 951-677-1711

trade in
http://www.turnerbikes.com/010/010faqs/010warranty/crash.html

Mate had a problem with his Large HL front triangle couple of months back he contacted Turner US on the off chance they might still have had some triangles knocking about. No joy I'm afraid. 🙁

Aye, go to Turner direct My Flux cracked 1 year out of warranty, importer did not want to know.
I emailed Turner they said What size and colour do you want as a replacement , 5 days later the postman handed me a new front end..

Superb and now the only frame i will ever buy..

Quite why the importer would not ask Turner to see if they would help i have no idea..one email , one email...

Nog

Yeah, defo get in touch with Turner direct.

Yep, contact Turner direct, either Greg or Jarret. Don't waste your time talking to Silverpish. They will probably try to flog you a DW front triangle, such is their knowledge..

Yep - go to Turner direct. I did the other week and got a pivot re-build kit under warranty within a week. By contrast Silverfish wanted £109 for a set.

Thanks for the suggestions guys. I've emailed Greg, fingers crossed.

Yup - broken bits twice on my 2nd hand '02 RFX - both times I got absolutely cracking support from Turner USA. Assuming they have the bits, they'll come up with an answer.

are turner happy that their UK importer is, effectively, driving warranty claims to them direct?

One assumes one of thigns that Silverfish agrees to do as a part of getting frames 'cheap' from Turner and sellign them on is manage warranty issues in the UK.

If Turner have a 'standard' on warranty which Silverfish are failing to uphold then they should be forced to change, not just be kept out of the loop because tyhey are obstructive?

she has developed a crack in the seat tube at the taco brace weld

Very common for this type of seat brace unfortunately - same happened to my Pace 303.

wwaswas - Member
are turner happy that their UK importer is, effectively, driving warranty claims to them direct?

One assumes one of thigns that Silverfish agrees to do as a part of getting frames 'cheap' from Turner and sellign them on is manage warranty issues in the UK.

If Turner have a 'standard' on warranty which Silverfish are failing to uphold then they should be forced to change, not just be kept out of the loop because tyhey are obstructive?

The OP is talking about a HL Spot which must be from 2004/05 at the latest? So doubt that Silverfish could give a toss and won't stock anything going back further than the DW bikes anyway. Much easier to give Turner a call as they will give some options straight away.

I got my Turner direct after being messed around by Silverfish. So I go direct to Turner. Even if I did go through Silverfish I would still ask Turner first as I know then that I'll get an honest answer.

I know a couple of people that wanted a Spot but decided not to because Silverfish are the importer. As long at Turner get a phat cheque from Silverfish each month I doubt they'd care that much.

I know a couple of people that wanted a Spot but decided not to because Silverfish are the importer. As long at Turner get a phat cheque from Silverfish each month I doubt they'd care that much.

i went to the dutch importer for my 2010 5spot! there is no way on earth i'd ever use silverpish ever again!
if i had a £ for every time i've herd that...

pastcaring, any cheaper than the UK pricing after P&P or similar costs?

As long at Turner get a phat cheque from Silverfish each month I doubt they'd care that much.

I rekon Turner are one of the few who do really care.

Its not uncommon for the phone to be answered Buy Dave Turner himself when you ring up apparently.
Over on MTBR on the Turner board he regulaly posts answers to questions.

I do hope they know that Silverfish are rubbish though, i told them of my experience and im sure im not the only one to do so.
...i remember SilverFish them telling me that there are no issues with Isis BB's 🙄 despite the whole world agreeing they are useless at best...sums it up really...

if your feeling flush, here you go
ti 26 or 650b 5 spot anyone 8)
[IMG] [/IMG]

Hang on a minute... 5 reports of broken Turners in 1 thread? Shouldn't we now be thinking of some "hilarious" crack/snap/fail type pun and slagging them off all over the place? 🙄

Surely that's the true mtb forum response?

they are all quite old though, not exactly a commonfail or a crackierre 😆

z1ppy - Member
pastcaring, any cheaper than the UK pricing after P&P or similar costs?

£1920 delivered. so about the same as here. i wanted a 5spot and was prepared to go the long way round, as long as i didn't have to deal with silverpish.

Bikeboutique Rob Akkermans
Koolweg 34 6181 bm Elsloo

T | +31-46-4375056
F | +31-46-4280049
E | info@bikeboutique.eu
W | www.bikeboutique.eu

i'm sure turner know all about silverpish, and apply pressure when needed!
funny how the 09 turners that were being sold by crc/merlin were being sold as 2010 stock a few weeks before by silverpish? my dealing with silverpish have under hand at best!

just in case flux owners feel left out
[IMG] [/IMG]

Have always found going direct to manufacturer is best cuts out the middleman who could end up doing work for nothing so do not care, have had good care from Tomac, even better from Ibis with frames all out of warranty, mate had a ventarner that died deal was good (from turner i think) but we got better from lbs so do not take first offer look around some good deals out there

Hi,

This is my first post because although I've been following STW for about 18 months now, I just like to read/listen to the forum and not really say much (comes after living with my wife for 10 years). However, after reading the comments about Silverfish, I felt like I had to say something.

Although I can't comment on Turner frames (never had one), I can say that I've dealt with the staff at Silverfish and found them excellent.

I had a problem with my Rocky Mountain that I needed fixing fast (biking weekend away was approaching) and decided to bypass my local shop as they were giving me the brush-off - Silverfish handled my warranty claim direct. I found them to be very knowledgeable about the bike, pleasant and polite. The whole thing was turned around within about a week and was completely painless. I would highly recommend them – don’t really understand why they would be any different with Turner than they are with Rocky Mountain?

In fact, I even bought a second Rocky Mountain when I decided to go into the full suspension market - I had no concerns whatsoever over their customer service.

I feel better now....

And your connection to Silverfish is............?

OP stated he'd upgraded to 5.5 rockers, are these Turner made? If not I doubt warranty would cover it.

yeah 5.5 rockers turner made shouldnt be a problem.

Heres my most recent experience with Turner. I didnt go through Silver fish emailed Turner direct.

Hi I have a small crack in the swing arm / chain stay on my TNT 2006 5 spot is it covered under warranty?

Reply for Turner ..... Yeah its covered whats your address.

5 days later new spec asymetric swing arm / chain stay arrives with a bush kit FOC from the states to the UK.

There is no other bike company offering after sales srvice like that! My advice would be to ask if they can help before getting it repaired.

Hmmm. Sorry to be the one to tell you but you aren't likely to get a large 5 Spot front triangle as there are none left. Mine broke at the main pivot weld last June. I contacted both Turner and Silverfish. They were very helpful but couldn't find a large frame for me as the old stock has gone. II can't fault either company to be honest. I've also dealt with Silverfish when I found out that my Cove Hummer has an aluminium insert In the headtube which popped out. Litespeed's solution has been to cut out the head tube and reweld the frame. Silverfish have been great and they too have not been impressed by this solution if Litespeed can't source another insert. 😯 Let us know how you get on? Cheers Sanny

I had a good experience with them and got a warranty replacement DW link with no bother.

"duntstick - Member
And your connection to Silverfish is............? "

Unfortunately, I am just a lowly civil servant, but would love to work in the trade. I also think highly of Wiggle (again, brilliant customer service), so if either companies are recruiting, can they let me know 😛