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I found the threads on the rear disc bolt mount very stiff also. I put it down to new bolts and a poorly cut thread. After a few times tightening and backing off they snugged up tight but fine.
In my experience there isn't much difference in quality between genesis frames, px/on-one,pinnacle,merida,Giant,trek et al - eastern manufacturing to a cost which is usually good.
On my road bike i hardly used the drops because i could never get comfy for long periods, but the midge bars being shallower and flared seem really nice
I'd like to know what the cheap unlabelled OE bars are on my Saracen Hack (similar sort of bike to the LR) as they have a super-shallow drop and are really comfortable riding in the drops - could do with another pair for my plastic fantastic road bike!
Yeah I've been comparing it with my Road bike a bit and I had expected the TT to be longer and I've tended to prefer Shorter stems on road bikes (probably because I'm still a tubby MTBist at heart) and it's what I had in the spares bin, but I think 60mm may be that shade too short, although this bike will be getting used off-road as well as on and a bit less reach might help it in that respect, there's only one way to find out...
In other related news my cheapo 31.8mm seat post has arrived, I shall try it in the frame tonight...
frankly I am sick of cheap Chinese Asian tat being not fit for purpose
I don't think it's fair to simply blame the Chinese it is mostly Planet-X / On-Ones fault, they set the tolerances, design, QC/QA. We've know for years that Planet-X simply don't care about QC/QA and have no interest in putting it right. Anyway what do you expect from a company run by a CEO who looks up to Mike Ashley (Sports Direct). Quite frankly people need to stop buying from Planet-X and then maybe they'll make sit up and take notice.
IME Giant / Trek / Spesh etc. frames are much better made than Planet-X / On-one.
More expensive though....
More expensive though....
Is it really though, Pinnacle Arkrose is selling at £300 same RRP as the London Road, and comes with a headset fitted.
Genises frames at Paul milnes on ebay from 124 for a vapour no fork limeted sizes left but they have other inc Eqilibrium for arround the 300 mark and a very nice Ridgeback advance disc frame sets disc ready for 245
I've happily had 3 Pinnacle bikes/frames since swearing off PX/OnOne bikes/frames.
Success! (or rather failure on the part of PX if you prefer) 31.8mm post (marked as such and measured to confirm) fits perfectly i.e. no slop, slides all the way in without graunching or scoring, clamp nips up securely without having to pinch the tube in.
in short it's a proper fit not undersized.
I will email PX to let them know and maybe link this thread. If I were them I would be checking remaining stock, chasing the supplier and looking for someone to supply 31.8mm seatposts in bulk rather sharpish...
Still happy with the frame, wouldn't be if I had purchased a full build with an undersized post fitted...
It would be nice to get some sort of official response from PX on this thread...
Is it really though, Pinnacle Arkrose is selling at £300 same RRP as the London Road, and comes with a headset fitted.
But you didn't mention pinnacle, I was directly referring to your post above mine.
dragon - MemberI don't think it's fair to simply blame the Chinese it is mostly Planet-X / On-Ones fault, they set the tolerances, design, QC/QA.
Absolutely this. If your job spec is "make us some tat" then it's not the fault of the factory when they send tat. Huge amounts of high quality goods come from the far east, sold by consciencious/competent companies.
First ride into work on it today. Seat post is slipping no matter how tight I do up the bolt!! A new planet X one bought at same time as frame??
Checked my seat post/tube this morning and it does wiggle around in it, mines a medium, doesn't slip though once the clamp is tightened.
I don't really want to send it back because the bike is great otherwise, it'll also be a hassle stripping it down but, I am going to email them and ask them about potential future cracking issues and where I stand.
Marty the seat POST isn't the issue its the seat tube in the frame. If you're lucky it's 31.8 not the 31.6 it should be (see above), if you're unlucky it's 32.something and a "clowns pocket" like my first frame.
You either accept it and maybe try shim it with a coke can, or return it like I have (now for a refund).
The closest we ever get to an official response is Brant, who left, what, a year ago? Why should they reply, for every thread like this there's people recommending Codienes, Pickenflicks and other premium-priced items (which I wouldn't consider).
The Sports Direct comparison was interesting- buying up old "heritage" brand names and punting cheap stuff out. Is there any difference between the PX Pro Carbon and the Holdsworth (trentino?) Other than paint job?
They won't get my business again, but they won't notice.
Cookeaa I included a link to this thread in my first email to them when I'd photoed my first frame so they are well aware.
From the Planet-X interview in [url= http://rouleur.cc/journal/bicycles/planet-x-brand-interview-history ]Rouleur[/url]:
As for who Loughran admires in the business world, the first name that comes up is Mike Ashley, the billionaire founder of Sports Direct, which operates more than 500 stores worldwide. Loughran has consciously followed the Sports Direct model: build a business around multiple brands that you own and cut out as many tiers in the supply chain as you can.
Cheers. Will look into it. I have emailed them about it. Don't really want to send it back as I need the bike to get to work and like it. perhaps a larger post will do it.
I've had a response:
HiThank you for your email
We appreciate the feedback in this matter and take it very seriously, we are currently testing our frames to assess whether this is an isolated incident.
Again thank you for bringing this to our attention
Kind regards
Which TBF is as I expected, they are checking their stock, what more can they really do at this point?
I didn't stamp my feet or ask for a replacement/refund as I just wanted them to know there's an issue and now they do...
If your post is loose, and/or shifting while you ride, my suggestion would be buy a cheap 31.8mm post for a tenner just so you can carry on safely using the bike, raise the issue with PX (linking this thread) and see what resolution you get to...
Cookeaa see earlier post of mine- they were allegedly pulling ALL the remaining stock to inspect it after my first return so they were aware the best part of 2 weeks ago.
I've emailed them to see what they say about potential for future cracking. I'll see what they come back with. I have said that I don't want to send the frame back if they don't think there's a problem, but at least if they telll there shouldn't be a problem I'll have it in writing!!
Did notice though that the silver Frameset has gone up to £199 now. Black and green still £299
Fair enough CTM, I don't have the same axe to grind with them though, my dealings with PX/OO have been fine in the past, and I can reasonably see how this problem might have occurred, it's not left me out of pocket or hugely inconvenienced...
I just found a different solution to coke can shims or sending it back.
They are hardly going to email back saying, "yes we know it's a bit out" I am fine with the response, primarily because they didn't tell me that my course of action was wrong, or not recommended, which I interpret as me still have the right to return the goods as unfit, should any other problems develop...
PX could just amend the description on the site, and crack on selling the frame for use with a 31.8mm post, that's what I would do in their place...
Yet to finnish my biuld and this is not inspiring confidece. How many people here have a problem ?
A form email comming from all those with issues might be a good idea, individualy easy to fob off one at a time but a group of people have more clout.
just an idea
Thing is at present I don't have a problem, unless PX come back and tell me it's a safety concern or could increase the likely hood of future cracking.
I've been thinking of getting a carbon post but i can't find one in 31.8!!
Cracking bike otherwise, no pun intended, just see how your seatpost/tube goes and enjoy the bike if it's all ok.
Fair enough CTM, I don't have the same axe to grind with them though, my dealings with PX/OO have been fine in the past, and I can reasonably see how this problem might have occurred, it's not left me out of pocket or hugely inconvenienced...
well my experience with their frames is "0 for 2" as they'd say in America, and as Munqe Chick and I have previously documented it has left us inconvenience and out of pocket.
They are hardly going to email back saying, "yes we know it's a bit out"
why not, that would be the honest response given I sent them the link and my pic on June 2nd?
How many people here have a problem ?
far more people will have out-of-spec seat tubes than will have a "problem" with that. Plenty of replies early in the thread along the lines of "mine was a bit of a loose fit but nipped up fine" and people saying my second pic was "bang on" when it measured 31.8-something. And if you bought a full bike someone's already done the "nipping up" for you.
Cancelled an order for one of these. I've been stung by PX in the past and it this looked ideal for me but just cannot be bothered with the aggrevation of dealing with them in the event of it having a Wizards sleeve seatpost.
http://www.bicycleretailer.com/recalls-0
Interesting site about the bike industry showing recall information.
Measured mine as a whopping 32.2, shimmed with a coke can. Not a problem on a road bike, but would have been completely unusable if it were a mtb frame.
Amazing what FAULTY products people are willing to put up with on here! As for hoping they will guarantee a cracked frame for tightening the clamp WTF that's crazy too!
I'm frustrated as I liked the bike and had bought various bits to build it up! But this isn't advertised a a "cheap knock off faulty bike" this is advertised as a £300 bike down to £150. Absolutely no axe to grind with Planet X but clearly they are sending out generic responses!
Measured mine as a whopping 32.2, shimmed with a coke can. Not a problem on a road bike, but would have been completely unusable if it were a mtb frame.
Interesting view point. On the basis that I spend way more time sat down on my road bikes, my personal view would have been the opposite!
Any one think the sizing is on the small side for the frame?
I got sent a replacement frame and it had exactly the same fault.
Has anyone got a large frame with a seat-tube the correct size??
Getting increasingly frustrated here... They are refusing to refund, and just offering a credit note, which isn't much use in getting a replacement from somewhere else. :/
If your within 28 days from purchase i believe you can return it for a refund might be wrong but that was what i was told.
You've got the right to reject it even if there's nothing wrong with it, under the distance selling regs.
Trade descriptions act - they have to offer a refund as it's a) different from advertised and b) not fit for purpose.
Hmmm, I'm coming round to CTM's point of view a little after reading others experiences, 32.2mm, for example, is too far out IMO and really should go back, are they getting bigger ODs the further back in the container they go or something?
Did they just start off with a 33mm reamer and wear it down on successive frames until it was in the ballpark?
Sounds like I was one of the lucky ones, got a frame that's within 0.2mm of the target dimension and a post that fits could be found, but they've dropped a bollock really haven't they...
Refusal to refund isn't on, you have SOGA rights and they need to meet those or else explain why to trading standards...
I note the Frameset price has gone back up to ~£200 (£300 for green still) on the PX site, maybe they've shifted all of the wonky batch now...
On One/planet X in shit customer service shocker.
The bikes they make (when ok) are really good but should you have a problem they make Dave Hinde look good.
I hope you all get sorted soon. Going on past experience you might have to wait a while.
maybe they've shifted all of the wonky batch now...
I do wonder if they knew there was a problem all along with specific frames and just though they could blag it. Pretty disgusting if that's the case.
Google Planet-X and this comes up 😳
[url= http://road.cc/content/news/62676-planet-x-bid-and-win-four-jimmy-saville-bikes-auction ]Jimmy Saville's bikes[/url]
I hadn't realised the old Planet-X CEO is now co-owner of Alpkit.
Google Planet-X and this comes up
In their defence that was a long time before things started to come out of the woodwork, and the auction was for charity.
I bought mine a few months ago but it was only relatively recently built up, so they are refusing to refund.
My 2nd frame was the stealth black one, and has the same problem.
I am now being sent a 3rd frame...
Google Planet-X and this comes upJimmy Saville's bikes
Oh my lord, Jive bunny will have all who ride a Planet X bike labelled as a peaodaphile including pie charts and reference to lizard men to back it up.
Ribena - I bought a large lime green frame 4 months ago and built it up over time. The seatpost (Planet X one) isn't super tight in the frame and slips a little when the seat clamp isn't tightened. When tightened though it's fine - seems I was lucky going by this thread,
I was considering getting a London Road especially when the black one came out. However, if you're reading this Planet X, this thread has put me off ever buying anything from you again.
I was considering getting a London Road especially when the black one came out. However, if you're reading this Planet X, this thread has put me off ever buying anything from you again.
I've always been an On-One/Planet X fan but unfortunately I feel the same way.
Smalls now £100
£100? Not for me
In contrast to the last few posts I have now built mine up and love the ride and utility of the bike, does that excuse PX sad lack of quality control? NO , I think second gen frames will be improved lets face it some one needs an ass kicking for this batch ..... 🙄 😳
But the design and concept ....I will just say well done Brant.
Guess I must have been lucky with mine. It's a shame so many have had problems here. Anyway, gave mine another SDW spanking yesterday (Eastbourne to Ditchling then back via lower bridleways), kept good company with my mate's Canyon Inflite, and nothing fell off or slipped down. All on the AWESOME tubeless Compass Barlow Pass 38c Extralight tyres.
mine's all built up - a large,it's a good fit with 100mm stem and apprx 160mm seatpost.I like the px compact bars and silver/black tape 🙂
Drivetrain is parts bin special 9speed x 2 but gives good enough range at 30/11 cassette and compact chainset. XT rear mech,sachs front,tiagra chainset,4503 shifters works well.
vittoria hyperspeed 37c front tyre for comfort/grip and 32c vittoria cross pro rear - roll well. The bike is on average 9minutes quicker on 15mile commute compared to the 29er!
try and get some pics on here
interested in cookeaa's build there - how's it going? Fby
Smalls now £100
That must have been a brief dip, back at £200 now
But if it goes that low again I'd say buy one, bin the frame if you want £100 for a carbon CX/Gravel disc fork with rack mounts isn't too bad IMO there's a few frames about hat it could be used with...
Rode mine for the first time this morning Really liked it, bigger post is a winner, but having it in silver means cuffs and collars don't quite match, good job such things don't bother me too much:
Final build pic from last night:
[img] 
[/img]
-Stem needs to be a shade longer (knew that already)
-Old Tiagra/SLX 1x9 Gear shifting is OK, not as snappy or nice as the 10spd on my Road bike or MTB but adequate...
-Probably needs a bigger chainring, spent most of this morning in the bottom 3rd of the cassette riding along Flat armoured tow paths and a wee bit of tarmac, loaded up for some touring it would be OK with the 34t fitted but I think a 38t might be a better choice for my expected use.
-Needs a chainstay protector (I'll hack up an old inner tube tonight).
-I need to get used to the sound of stones being pinged off of an Aluminium frame again it can be a little disconcerting (rather minor user related one that)
-The BB5's are surprisingly good and weren't too hard to set up...
-I'm Actually really happy with the wheels I built for it, even if they are a little "Old School"...
Otherwise I really like it...
It's certainly not quite perfect yet, but so far I've not spent much more than another £150 getting the frame built up so it's been a bargain buy for me a whole bike for about the list price of the bare frame...
I had an email back from PX, they say that there has been no recall of the frame as their engineers have deemed it not to be a danger to the frame or rider using it. They say that as some customers have successfully used a 31.8 seatpost they are considering supplying the frame with this size seatpost as standard in the future. They also told me that a small amount of play will not compromise the frames integrity.
I love the bike and am gonna try a cheap 31.8 seatpost to see if it fits better than the 31.6 i have, and if so I might spend a bit more and get a thomson!
WTF? That's not what they told me!
Sent my replacement frame back to them, and they said they'd measured it at 31.59mm (!) so they just sent it straight back to me. They refused to refund and didn't admit any fault with the frame at all.
They are clearly talking nonsense as all 3 of my 31.6 seatposts have a gap when inserted into the frame. I've ordered a vernier caliper to check.
If i want to get a refund, its going to have to be small claims court... but I've no idea if I'd win or not. How would I prove 31.8 is unacceptable?
I paid 300 too, not 150.
Sent my replacement frame back to them, and they said they'd measured it at 31.59mm (!)
Probably one of their own brand vernier callipers.
as their engineers have deemed it not to be a danger to the frame or rider using it.
What exact engineering qualifications do Planet-X staff hold?
If 31.8 is fine, I wonder why they replaced the first frame I sent them. All I did was ask them to inspect it. The 2nd frame is exactly the same.
I think their supplier has refused to refund them so they are doing the same to the customers.
...They say that as some customers have successfully used a 31.8 seatpost they are considering supplying the frame with this size seatpost as standard in the future...
[Waves]
Well I know I have used a 31.8 post, and I emailed PX to tell them that, and linked this thread, using the word "Customer[u]s[/u]" (plural) suggests other's have tried a bigger post, has anyone else?
I know some have said they found their seat tube reamed out to 32.2mm so 0.6mm oversized (-0.3mm wall thickness, Hmmm) that doesn't inspire too much confidence TBH, how have they substantiated there's enough margin in a tube with that much reduction in section that originally designed for?
Seems quite funny changing the listed spec' to match a manufacturing error rather than admitting the QC ballsup but hey ho...
Happy (but probably a bit more cautious with PX "Bargains" in future) customer...
Alright, gravel specific set up Cookeaa.. like the retro silver wheel build 😉
I have a spare 40t chainring if you need? (104bcd 4bolt)
Got 2 pics here.. for urban/road
http://www.pinkbike.com/photo/12385000/
sorry to hear tales of woe.. I'm sure there's a seatpost out there that fits!
as a professional measurement geek:
measuring an internal-diameter, with verniers, is difficult at best. Measure the same thing 3 times, repeated with 3 different operators and you'll have 9 different results.
(expect a spread of results covering at least 0.2mm)
let's say the tolerance on a 31.6mm seat-tube is +/-0.05 , you'll have an UpperControlLimit of 31.65, and a LowerCL of 31.55.
That's a tolerance band of 0.1mm.
you need a measurement device with an uncertainty 1/10th of the tolerance band to have confidence in the measurement.
That's 0.01mm (10microns).
That's definitely not a vernier.
The factory making these frames needs calibrated go/no-go gauges if their QC is to have any credibility.
(you can use a vernier for quality control, but you're wasting your time)
even with a calibrated vernier, even with an operator with no pressure to get the 'right' value, the claimed measurement of 31.59mm is [s]laughable.[/s] *bold*
it's much easier to measure an O-D with a vernier, the jaws will naturally find the highest points.
ribena - MemberIf i want to get a refund, its going to have to be small claims court... but I've no idea if I'd win or not. How would I prove 31.8 is unacceptable?
Don't think you have to, you'd just have to show it's not as described wouldn't you? It doesn't have to be a fitness for purpose issue. And perhaps all this evidence of them misleading customers and giving conflicting advice would strengthen your position
Other things to consider might be the distance selling regulations, if those still apply in your case, they're very powerful... or claiming back from a visa provider if that applies.
Their approach does work- when they ripped me off, I gave up eventually in frustration after about the 4th different set of blatant lies. Ought to have taken them to court but I didn't have the energy at the time, really regret that. Not so much for the money but because they bloody deserved a shoeing.
Bottom line is there's enough people that'll buy from them in future that they don't think twice about dry bumming customers- some of those will even go back for more.
I had Yodel rub salt in the wound yesterday.
Stayed in all day waiting for pick up, but they still managed to sneak a card through the door and miss me.
I hate yodel
Not sure whether i'd buy from them again in the future or not, although other stuff I've had from them has been good, but i'm not gonna send my frame back at the moment. I can't see it being dangerous but i will regularly check the seat tube. If it does start to crack i have my email trail as back up.
The small amount of play will probably be sorted with a 31.8 seat post as per cookeaa. It's not ideal as there's not too many 31.8 seat posts out there and I was thinking of getting a carbon one, but at least if I plump for a Thomson it should last longer than the frame!!
brant - Member
http://www.ebay.co.uk/itm/Cyclo-Bike-Weldtite-Tools-Tool-Seat-Post-Measurement-Sizing-Gauge-New-/151145564959
nylon measurement devices?
very funny.
I've realised I already have a 31.8mm seatpost in my Brompton.
Just tried it in the stealth black frameset they said was 31.59mm and its a perfect fit.
It would be nice if a magazine took this up and asked for an official comment from PX, it might make them think a bit more about the customer in future.
I have just switched to an On One seat post from my MTB. Seems a much better fit than the PX one I bought with the frame. Both say 31.6 on them but the On One is definitely snugger. Will see how we get on.
wicki - Member
It would be nice if a magazine took this up and asked for an official comment from PX, it might make them think a bit more about the customer in future.
you mean 'actual journalism'...?
It would be nice if a magazine took this up and asked for an official comment from PX
What a bike mag do some journalism 😆 That'll get in the way of riding the latest stuff free with their mates in California, Italy or where ever.
@FBW, I've actually got a spare XT 40t ring in the spares box I think, but I'm wanting to use a N/W and I reckon 38t will be just the right size for my little legs, it will wait though it's not too spinney with the 34t and at least i'll be able to climb most things on it...
Your build looks good and Racey, I think I've spotted a couple of other London Roads going between Reading and Newbury along the A4 at commuter O'clock in recent weeks...
Kennet tow path is a really nice commute compared to the A4, I Reckon I was maybe 15 minutes slower than my normal near Parallel Road route this morning, not too bad...
... good call not to overgear as to cope with any steepish hills without honking it, for instance crookham from thatcham station..
the towpath is a good option this time of year, has few locks and the bridges are easy/fast to ride. As it's fishing season now in the evenings your progress can be halted to negotiate 12metre poles across the path (like last wednesday x10!!). Good going at being just 15mins slower than road on a roadbike.
I haven't seen any other LR's yet, in fact after reading this thread I'm considering powder coating the frame and fork to try & make it unrecognizable and wear a paper bag over my head. 😆
I saw a green one in Leeds this morning, I was in the car though so couldn't stop to check his seat post!! 🙂
that's the issue.. being asked at ASL's about the seatpost/seattube 😕
Next time I bump into you in Thatcham I'm sure the traffic won't mind waiting while we get the vernier's and Go/No-Go gauges out to inspect and compare frames and seat posts at the lights...
haha, there's enough traffic lights - the traffic is used to waiting!
I am not the first here to say this but after ploughing through the thread I have gone from almost certainly buying a London Road to not under any circumstances
This morning I received an email asking me to review planet x on a product I purchased, the head set for my London road, it seams a little odd that I have not been given the same opportunity for the London road frame set. ❓
I locked my bike up next to a PX-LR this morning. Couldn't help but have a quick look at the seat clamp. It had two! One normal one and a second one clamped to the seat post (possibly off a 27.2 frame?). I assume the second one stops the tube sliding down into the frame! 😯
I did 50 km on mine this morning seat post never moved.