[Closed] PSA: Evans code £20 off min. £40 spend

No confirmations, no follow ups. Just 2 "successful" orders showing on their site. I hope the second one gets cancelled, cos I don't want it now.

Has everybody else had a dispatch email because I've had nothing since the order confirmation email?And yes, this is my one and only order.

@getonyourbike

no, not yet. I phoned them earlier today to see what the status of my order was. I only put one order through for a pair of shoes that were showing as in stock. They said that they were due to be dispatched in the next day or so.

I`ll be sticking with Chain reaction who always dispatch my parcels same or following day and I receive them next day.
Evans crap service ! or what ?

depends if you asked for a next day service. If not then they have 3-5 days to get the item to you.

I assume you choose next day delivery?

Yes as its manic this time of the year and I wanted it for the weekend.

Singlespeed Shep[depends if you asked for a next day service. If not then they have 3-5 days to get the item to you]

So why cant they change delivery address before dispatch ?

So why cant they change delivery address before dispatch ?

No idea i was commenting on the delay in it leaving the warehouse.

I made one order and only had a confirmation email and nothing delivered so far.

I spoke to them today place an order for something else the guy told me...."the offer was for 'special' customers (big spenders, etc)".

He said some orders will have slipped through the net but lots won't be honoured!

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still waiting for my 'dispatched' email....

Oh dear. Doubt I classify as a big spender, well for Evans.

If they do cancel my one order, which was £100 with £20 off, i will probably add them to my list of retailers to avoid. Good way to cut down the amount of sites I have to check when looking to buy parts. They will join jejames , David hinde and cycle surgery as people who are happy to mess punters about.

Mine still shows as successful but no shipping email yet.

If it was meant for specific people, they should have coded them like CRC do.

Has everybody else had a dispatch email because I've had nothing since the order confirmation email?And yes, this is my one and only order.

I've had nowt since the initial confirmations.

Yes my last order with Evans I got 2-3 confirmation emails saying it had bees dispatched and when I should receive it

I had an email saying that they'd accepted my first order but canceled the other two.
Then I had two refund emails from paypal for the second and third order.
No despatch email for the first order yet.

No email since the confirmation email......

Yeah refund on 2nd order, but nowt for dispatch on 1st.

Spoke to Evans today, item will be dispatched tomorrow for Tuesday delivery.

They will join jejames , David hinde and cycle surgery as people who are happy to mess punters about.

Spoke to Evans today, item will be dispatched tomorrow for Tuesday delivery.

same here

never had a problem with JE James or cycle surgery. good service every time I've used them.

Samehere. Literally crc's worst case scenario receipt of order.

Evans. Seriously get with the modern times. Who owns you know?!

The orders are probably delayed due to packing staff being drafted into the orderline/helpdesk part of the company.

Seriously, I've placed various orders with Evans over the years and they've always been slightly slow off the mark, but I've never felt the need to call them to enquire. I would if it was after, say, 10 days or so.

You lot need to get a grip and chill...

Yeah, would everyone just quit ringing Evans up? I'm hoping to get my order this year... 🙂

How dare these people sell you goods at a sale price with 20quid knocked off and free postage and then have the ******* audacity to keep some of you waiting for 4 days.

This is the 21st century, people expect things cheap, discounted with free postage, gift wrapped and delivered by the fair hand of a brunette waif in lingerie, who won't shine the lazer in your eyes, within 24 hours. This is what we expect and we definitely do not deserve it.

Its not the 20quid off orders though. Its ALL their orders compared to all their competition.

Or in simple terms, drop your knickers? Then at least put it out

Is it to much too expect the Evans Cycles, one of, if not the largest high street cycle chain in the Uk to deliver the same great service most people receive from other online retailers.

I placed several orders on New Years from wiggle, crc, superstar components and JE James and Evans. My order with Evans wasn't a cheeky £40 order to get it half price either. All but evans delivered by Thursday, on contrast Evans haven't even dispatched.

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Patience is a virtue (just not in here).
WHY is it of vital importance that it arrives so quickly btw?It sure as hell ain't life or death is it.

From Evans website

FREE Standard UK delivery (delivered in 3-5 days)

It's there in black and white.

If you don't like it then go elsewhere ?

Huge demand leading to longer delivery times than normally expected - who could have guessed!?

I have been trying the code yesterday evening and all of today but all i get is 'Sorry, the promotion code you entered was not recognised'

Any ideas? Or is it now too late?

About 6 pages too late

Any ideas?

All the pies. I used parcelforce 48 for a 10lb bike frame. It was received the next morning. Should I make them double the time?

3-5 days? Evans means we pick in 3-5 dayS..

Is it to much too expect the Evans Cycles, one of, if not the largest high street cycle chain in the Uk to deliver the same great service most people receive from other online retailers.

Yes, They said the items would be with you in 3-5 days, unless it has been 5 working days then there isn't a problem. The fact other stores got it to you quicker is irrelevant. I ordered wednesday evening, paid next day as I wanted my brakes for weekend, Got them Friday hense pleased customer.

Had I selected 3-5 days I wouldn't be bothered until next wednesday. They would still have uptil Tuesday to dispatch it.

shindiggy - Did you read the whole thread? Did you not notice that they've been wading through the fallout from this disasterous (for them) offer?

They may also have had a few people off, what with it being Xmas and all.

Got a dispatch email on what I think was the second order. 😕

Nothing yet about a refund for the other order.

Hora, if you Paypal me £20 I'd be happy to disappoint you. Seems that's what you really wanted for your money.

Both my orders have been dispatched now - yay Evans!

Anyone else had multiple orders honoured, or do I win? 🙂

Both of my orders have been dispatched, thanks evans.

Only had an email saying one of my orders was cancelled and refunded but not heard anything about the other two yet?!

Just had my email to say my only item has been dispatched. Not bothered about delay. People were ordering when no staff were in over New Year, delay inevitable.

However, I also ordered something from Wiggle a day or two after the Evans order and it came yesterday. Always suspected Evans are not as slick as Wiggle/CRC/Merlin at dispatch and my expectations are therefore lower. So not surprised or particularly bothered. Got a bargain as far as I am concerned.

1st order dispatched, apart from the gt85 (only ordered to make it over £40 anyway 😉 )

not heard about my 2nd yet, but if i only get the 1st and have to wait a WHOLE WEEK i'll still be happy to get the things i wanted with £20 knocked off 😆

my 2nd order was only for a jacket as a spare anyway 😳

Just used the five percent code on some shiny new Revs. Eeek!

Still waiting to get an email confirming despatch of the CB Eggbeaters I ordered (just the one order).

I made one order and got an email today advising it has been dispatched.

I always mix up 'dispatch' and 'despatch'! 😳

order dispatched today, yes i read the whole thread, also read online that it can take 3-5 days for delivery, was just hoping they would be here by the weekend.

Only rang to check my order was successful as i received very little information by way of email with regards to my order and with the code error not sure if it was being honored.

Just picked up my Altura tights. £20 down from £40 Sweeet!!!!

Both my orders confirmed as dispatched 😀

my 2nd order also dispatched, bonus 😆

Only my first confirmed so far... please let the second be cancelled! 🙂

Mine's just been dispatched 🙂

However, Evans have got their own back by sending it with DPD and not the RM. Courier deliveries are a nightmare for us poor souls living out in the middle of nowhere. You nip out into the back yard for a moment to worm a couple of sheep and come back to find a card through the letterbox and your package on the way back to the distant 'local' depot. At least the postie knows to leave any packages in the green shed next to the oil tank. 🙁

(sorry had to get at least one complaint of my own in this thread)

DPD are good though, they text you to let you know the hour of delivery time do they not?

DPD are good though, they text you to let you know the hour of delivery time do they not

I'm not going to let a useful fact like that get in the way of a good, unreasonable, grumble 😉

Emails to say order two cancelled, order one is on its way as of today. Already been to lbs to buy order 2 again - I think I'm unusual in actually actually wanting both orders!

I'd also say that Evans have been great in 'normal' periods at getting orders out for the following day, I guess like the rest of the country, they are now getting back upto speed after Chrismas and new year.

Both orders dispatched. Win.

After a long silence my one and only order has been dispatched, well pleased.

Got emails saying my 2 orders are dispatched as well.

Quite pleased, thanks Evans 😀

FFS, I didn't mind the wait for my order, but they've only jus let me know they are out of stok of the main part of the order, the front mech.

I've had confirmation of the despatch of 2 of mine - I guess I get two as one was for over £100.

I always mix up 'dispatch' and 'despatch'!

It's fine to do so because they both have the same meaning.

Had my dispatched email this morning too, I didn't take the piss and just placed one order for pedals and a seat clamp, so all you guys who are waiting with baited breath don't give up hope yet!

Got both mine, though I ordered one under my wife's name. However, I have already been paid back by karma for my sneeky greedy behaviour by getting a nasty tax bill from our dear friends HMRC.

Just got a dispatched email for my first order woop woop thanks Evans.

got the dispatch for mine yesterday

only one order and tbh old stock they had and nothing bling

TODAY it was despatched. Do Evans have modern warehousing systems or it it 5Polish blokes and a Laser printer pile of printouts to look for?

I selected free shipping think it is 3-5 days so no harm no foul in my book. Not to bothered if Evans have a modern warehousing system or if it is a bunch of blokes with a Biro and post it notes.

If I need something now or for tomorrow I go to the LBS.

What is the big beef with Evans Hora?

This is the third I used them. Last time the item didnt arrive as 'we had astock count on' (last month). So I ordered from Merlin.

3-5 days is fine if its received 3-5 days. Not even picked is taking the piss. Manage your customers expectations. Its not rocket science.

all three of my orders have been despatched so whilst it's a small saving overall (given the higher original sale prices), Evans are still quids in as they are selling the joystick I bought off them 5 weeks ago for £60 less now.

To be honest I'd use them more if their prices were better and they actually bothered acting on the feedback I submitted on the rather numerous website programming errors which can make the buying process a lot harder than it needs to be.

Are there any plans to reintroduce the code for people that only want one item and to place just one order? Was going to get some gloves but seem to have missed the boat. 🙁

I dont get all the bitching about delivery/processing times. Dry your eyes and get some perspective. We got parts with £20 off, some got multiple orders fulfilled, fair play to you.

My one and only order was confirmed as despatched today. Thanks to the op who, ironically didn't order anything.

"[i]3-5 days is fine if its received 3-5 days. Not even picked is taking the piss. Manage your customers expectations. Its not rocket science.[/i]"

Evans state that in-stock items with free delivery are "delivered within 3-5 working days".

Assuming you ordered when the thread was started, that was 3 working days ago. Your stuff has until Tuesday to get to you before you can even think about legitimately bitching.

You ordered stuff, they're sending it within the timeframe stated on the website. Seriously, WTF is your problem here? Manage your own expectations. It's not rocket science.

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i quite hate the british ( nee Hora) public 'we want it and we want it now regardless' expectation!!. If i go into a shop, say tesco, and its pretty quiet than i know i'll be served pretty quickly. My common sense i have also means that if its jumping then there will be queue's and i know i'll wait longer (regardless of how many staff they have on). Same with other things, Evans might have got 1000 orders through in 1 day, they might only pick and send 500 of those, which means 500 + the 1000 the next day. Its soon backs up regardless of how many team you have on.

I would say most businesses attempt 100% to make there business as fluent as possible but occasionally busy and really busy periods occur that means things get backlogged. Sh*t happens people, deal with it. The world will not end, your life will not deteriorate because your frigging ESI grips didnt arrive by Tuesday.

My order just arrived, perfectly happy with delivery time. But hold on a second, what's this?

I've ordered the wrong flipping tyre.

🙁

chakaping - Member
My order just arrived, perfectly happy with delivery time. But hold on a second, what's this?

I've ordered the wrong flipping tyre.

I've done that sort of thing more than a few times.

Two orders dispatched. Sweet!

One of the two just arrived! 😀

Mine are still in transit to the store.
Must be using a horse and cart I recon.