Possible demise of ...
 

Possible demise of CRC / Wiggle

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Has there been an update on the situation, what else is there to say on the matter that hasn't been said already.

 
Posted : 23/10/2023 9:04 am
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Put an order in yesterday afternoon, got an email this morning that it’s been dispatched.

 
Posted : 23/10/2023 9:18 am
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Marko, if you’d refreshed and the price had reduced would you have insisted on paying the original price?

Good point and I think we all know the answer to that one. I'm still surprised that this an acceptable practise. Every other site I've used just deletes your basket after after a set time, or sends you the 'did you forget something' email and then deletes your basket, again after a set time. Naive of me to assume the basket was still good to go after 24 hours I guess?

Not the sort of company I want to give my money to anymore, so I hope they go bust and we can have some fresh competition in the market.

I don't use Amazon if I can help it BTW. 

 
Posted : 23/10/2023 9:32 am
 a11y
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Put an order in yesterday afternoon, got an email this morning that it’s been dispatched.

Similar here: placed order at 2pm yesterday lunchtime, got despatch e-mail by 8pm (Wiggle+, DPD next day selected). Thought it prudent to buy spare Ragley mech hangers for the kids next bikes.

Wiggle have been my go-to for a while now. Convenience and ease of most things in one place and (until website overhaul) was easy to find what you needed. Signed up for Wiggle+ a few years ago as it got me a huge discount off a new bike at the time - the next day delivery has been brilliant.

 
Posted : 23/10/2023 9:32 am
 DT78
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I just tried to have a browse to see if there were any real bargains to tempt me off 9 & 10 speed... christ that website is badly designed.

How can something so obviously in terms of use be designed so badly?  outsourced to somewhere backward in the world where they don't have ecommerce?!

back to merlin....

 
Posted : 23/10/2023 9:49 am
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Well despite the hate, CRC have been my go-to for probably 99% of my bike related purchases in the last 20 years or so, back to when they had an advert in MBUK and you had to phone someone and order stuff! Rarely use anyone else because of a combination of convenience, what I think is a good range, decent prices and absolutely woeful local bike shops. Yes their most recent website changes are bobbins and yes its a chew finding stuff but vs getting out the house, going into a shop, explaining to them what you want, getting it ordered in, going back in to collect it etc, its still not a massive hardship. I for one will be massively disappointed if they go pop.

PS - trousers and seat ordered on Thursday is out for delivery this morning... Shame I can't get to my bikes at the minute because of building work 🙁

 
Posted : 23/10/2023 9:54 am
charlie.farley, donncha, a11y and 3 people reacted
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back to merlin….

I've tried Merlin a few times this year for parts and they just seem to have a REALLY limited range and prices aren't any cheaper than anywhere else. I've just had a look, opened the website, dropdown for components and clicked on the first thing I saw - chain guides. They list 3 chain guides. THREE!

 
Posted : 23/10/2023 9:58 am
 DT78
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Agree merlin aren't any cheaper, but at least the search works.  Always been ok for me when I've needed something.  always good customer service too.

I spend alot with wiggle and crc in the past pre awful redesign.  But barely used them at all for the last few years.

In fact, I should thank them, as really there is nothing wrong with the kit I have, and I should really be spending the money on actual stuff that I need rather than want.

 
Posted : 23/10/2023 10:04 am
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Not the sort of company I want to give my money to anymore, so I hope they go bust and we can have some fresh competition in the market.

Do you not think it's unhealthy to want a business to fail, just because you don't like the way they do business - you could just ignore them? There are a lot of other options already, you could just choose to shop somewhere else and hold a bit less bitterness inside.

Most people who work there will just be trying to earn a living, as will all of their suppliers, their staff and others who right now will be sweating on them pulling through.

It's hard to imagine that if they go soon that big UK distributors won't be taken with them, or at least massively impacted. We nearly all fed the monster.

 
Posted : 23/10/2023 10:06 am
flyingpotatoes, jonnyboi, zerocool and 9 people reacted
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I just tried to have a browse to see if there were any real bargains to tempt me off 9 & 10 speed… christ that website is badly designed.

You have to wonder how many of their problems are down to their truly appalling website design and functionality. Its amazing that a company of that size, that relies on e-commerce for its entire income, can get it so catastrophically wrong.

I imagine it'll be used as a future case study on business studies courses about getting the basics and fundamentals right and what happens if you don't

 
Posted : 23/10/2023 10:26 am
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I'm really quite sad about the likely demise of CRC/Wiggle. I've ordered a LOT of stuff from them over the years and they were my go to site.

I generally hate shopping but this was the one place for some reason I enjoyed working through the strange colours and extreme sizes to find what I wanted! As for standard parts, the offer of next day delivery for £20pa was really a no brainer until...

...the website change. I just couldn't work it and have all but stopped buying from them. I wonder how many have done the same and at what cost to them?

I really feel for anyone who ends up losing work if it all comes to pass as expected. I've never had any major issues and the times I've contacted them the team have been helpful.

As an aside, I placed a small order on Saturday and it is out for delivery today.

 
Posted : 23/10/2023 10:33 am
charlie.farley, donncha, nuke and 5 people reacted
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I think a lot of online retailers have struggled with the explosion of standards.  SJS Cycles is one of the few where I can actually find what I'm looking for just using the filters but then they specialise in obscure parts so it makes sense that they are very precise in how the catalogue everything.

I'm not sure if it's because CRC/bike-discount/etc are all using off-the-shelf solutions that are primarily built with clothing in mind.

 
Posted : 23/10/2023 10:44 am
kelvin and kelvin reacted
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I'll be gutted if they go, still use them regularly. Placed an order Friday that was delivered Saturday with Wiggle+ next day.

I could do with some new riding trews and the Nukeproof Blacklines I have are great but the fit is hit & miss and don't want to order something that might have to go back!

 
Posted : 23/10/2023 11:57 am
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Seems like the decline had started prior to the new website being rolled/chucked out. There's no way that the website (which would've been a bad one 10 years ago, never mind now) hasn't turbo charged their decent though.

I can't see both CRC and Wiggle surviving this. Hopefully any new owner can find the disk with the 2022 website on it and we'll pretend the new one never happened

 
Posted : 23/10/2023 12:00 pm
kelvin and kelvin reacted
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From me CRC and Wiggle always had distinct identities.  CRC was for Mountain Bikers first and foremost and sometimes has the feel of a mad jumble sale, where you could pick up something obscure or in a weird size at 87% discount. They didn't always have what you needed but it was generally among the cheapest.

Wiggle always seemed a bit more sensible, they embraced multi-sport sooner and generally had a more consistent range priced slightly higher.

Typically, I always went to CRC first and maybe tried Wiggle if I was struggling to find what I needed.

I think combining the business diluted the identities, and it seems like they ended up with the bad bits of both rather than any sort of synergy.

Its quite something that two such dominant brands are facing issues following a merger.

Still, just ordered  RockShox Revelation for £180 reduced from £600 to help with their cash flow 🙂

 
Posted : 23/10/2023 12:28 pm
PeteW, kelvin, PeteW and 1 people reacted
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I think a lot of people who have problems with Chiggle is down to their slightly unethical way of doing business, ie undercutting their competitors, likely by subsidising their prices, in an attempt to become a monopoly.

 
Posted : 23/10/2023 12:39 pm
kelvin and kelvin reacted
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CRC was for Mountain Bikers

Can't believe your just casting Chain Reaction Snow to the side like that!

 
Posted : 23/10/2023 12:45 pm
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Same as everyone else.  It's utterly crazy that two of the biggest bike shops in the world have made their shop fronts incredibly difficult/impossible to navigate for their customers.

Each category should aim to be the best resource for that subject on the internet, with the customer immediately presented with the main relevant filters to narrow down the selection of in-stock products.

Bike Tyres > Riding Type > Wheel Size > Show Results, with further filters then displayed for brand, width, bead, tubeless etc and order by savings, price etc.

In stock items first, then out of stock listed at the end (if necessary for seo purposes)

Carry this out with a custom template for each category / sub category and the website would be hugely improved.

How companies of this size spent all this money on a rebrand / redesign without any thought to what the customer actually needs in order to easily browse and purchase their products is baffling.

 
Posted : 23/10/2023 12:51 pm
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I don't think the website would have made much difference either. Amazon have a truly terrible website but it hasn't stopped them.

 
Posted : 23/10/2023 12:52 pm
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I still cant help look at some of the Nukeproof full builds and the spec on those for parting out a frame. But my going forward thinking is will Nukeproof still be around in 6 months time or will they be swallowed up by another company and will they honour any previous warranties

 
Posted : 23/10/2023 1:01 pm
kelvin and kelvin reacted
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I think a lot of people who have problems with Chiggle is down to their slightly unethical way of doing business, ie undercutting their competitors, likely by subsidising their prices, in an attempt to become a monopoly.

Undercutting competitor's prices isn't unethical. CRC wouldn't have lasted as long as they did if they were losing money to gain market share. My understanding of their business model was that they could get very low prices by buying in huge volumes. A lot of their stuff was OEM stuff - if you buy 10,000 groupsets, you can get a huge discount from SRAM or Shimano and then sell it cheaper than an LBS can buy it for. Also, having very fast stock turnover keeps your financing costs very low. It's impossible for an LBS to compete on price with an operation like that.

 
Posted : 23/10/2023 1:15 pm
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I think a lot of online retailers have struggled with the explosion of standards

I'd be genuinely surprised if the number of SKUs or picking bays or stock rotation had anything at all do do with running such a massive loss that can be otherwise adequately explained by pretty obvious external commercial factors

 
Posted : 23/10/2023 1:24 pm
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I’d be genuinely surprised if the number of SKUs or picking bays or stock rotation had anything at all do do with running such a massive loss that can be otherwise adequately explained by pretty obvious external commercial factors

I meant in terms of building a useable website.

Like I said, SJS's website is very easy to use but they seem to be set up to have any obscure part you can think of so they have to be meticulous in cataloguing.

With a lot of other websites, it almost looks like they are using off-the-shelf e-commerce solutions that just don't have the capacity to filter number of standards now available compared to what there was ten years ago.

 
Posted : 23/10/2023 1:31 pm
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I don’t think the website would have made much difference either. Amazon have a truly terrible website but it hasn’t stopped them.

You may think Amazon is terrible but plenty of people don't. At the end of the day, it fulfils the golden rule of e-commerce sites... getting the customer from searching for a product through to 'buy now' in the shortest, easiest manner possible. They do this ruthlessly well. Everything else is fluff.

CRC/ Wiggle is a million miles from that. Last time I was on there I got so frustrated with it I sacked it off and just ordered everything off Merlin. Haven't bothered with them since. By the sounds of it, plenty of other people have done the same

If you're an e-commerce business and have got a website which is such a nightmare to use that people don't bother with it and go straight to your competitors instead, then the writing is on the wall for your business. Its been like that for years too and they've apparently done nothing to address it

 
Posted : 23/10/2023 1:40 pm
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I can still remember my first CRC order - Marzocchi Bomber Z2s selected from the small advert printed in MBUK, order hand-written and posted off with the cheque to the shop in Belfast. Circa 1996?

 
Posted : 23/10/2023 1:41 pm
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undercutting their competitors, likely by subsidising their prices, in an attempt to become a monopoly.

The UK cycling market is supposedly worth £1.5bn pa. What was Wiggle's market share? Halfords, Amazon, Evans, LBSs are still massive players for normal people before you even poke around the specialist online retailers like CRC Wiggle, and they're selling to very price-sensitive customers.

If retailers are "subsidising" their own prices, then consumers should fill their boots because they won't be around long.

 
Posted : 23/10/2023 1:45 pm
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I can still remember my first CRC order – Marzocchi Bomber Z2s selected from the small advert printed in MBUK, order hand-written and posted off with the cheque to the shop in Belfast. Circa 1996?

That would be the product that introduced me to the concept of 'grey-market' imports 🙂

From what I remember CRC were selling Marzocchi Bombers at 50% off RRP.  I remember reading in MBUK that they managed this by specing them on some complete bikes and then just removing the forks and selling them separately (what happened to the rest of the bike was never explained).

It did result in Marzocchi knocking a couple of hundred quid off the RRP of all their Bombers so that was good.

Edit: Actually, I think the grey market Bombers were 1998 rather than 1996 so might not actually be the same.

 
Posted : 23/10/2023 1:48 pm
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 meant in terms of building a useable website.

Ah Gotcha, TBH, they way the website turned out, I think they just let the office junior have at it. It's basic stuff that's missing. Take forks for example, you can search by offset, wheel size, axle spacing, and brand...er Suspension travel? No, not at all, I mean, why would that be useful..

it's nuts

 
Posted : 23/10/2023 1:48 pm
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SJS works because every shimano part (and SRAM) has a part number, that's built in, for example Y1W898040 - Shimano Ultegra FC-8000 53t Outer chainring

1st result on google after shimano is SJS - you cannot even search part numbers on CRC

even searching "Ultegra 53t" throws up 88 results on CRC, brake pads, chains, bikes ffs

search the same on SJS - 2 results, one for the 6800 series chainset and one for the 8000 series chainset, is that really that difficult to do?

I can still remember my first CRC order – Marzocchi Bomber Z2s selected from the small advert printed in MBUK, order hand-written and posted off with the cheque to the shop in Belfast. Circa 1996?

similar here, although it might have been Z1's and 1997, and I always used their cheque spread facility, can still hear the Irish guy in my head I spoke to him that often

 
Posted : 23/10/2023 1:51 pm
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Ahh cheque spread. The saviour of many a Student bike. I would not have wanted to be the person that administered that though.

 
Posted : 23/10/2023 2:01 pm
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You may think Amazon is terrible but plenty of people don’t. At the end of the day, it fulfils the golden rule of e-commerce sites… getting the customer from searching for a product through to ‘buy now’ in the shortest, easiest manner possible. They do this ruthlessly well. Everything else is fluff.

Amazon admit that the website was purely built around the transaction. The idea was always that you could go from typing in a description to it being shipped in the shortest number of clicks possible. Their MO was that you went to Dixons, looked at the TV's, then went onto Amazon and bought it cheaper. There was never any intention/need to make the descriptions any easier to read, or put better pictures on. It was always just enough to confirm it was the correct one and get you to the confirm order page ASAP (with your card and delivery details already saved).

 
Posted : 23/10/2023 2:28 pm
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@thols2

My understanding of their business model was that they could get very low prices by buying in huge volumes.

And by losing £100m p.a. To subsidise it?

 
Posted : 23/10/2023 2:31 pm
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I think the website's effect on the "possible demise" is being overplayed by many here, but it is still a pisspoor effort.

From my limited involvement in digital product/web development, I suspect the website was pushed through by assertive (but perhaps under-qualified) stakeholders and they've compromised on a weak MVP with too many compromises. Then it's been parked.

What do others who work in software/web dev think?

 
Posted : 23/10/2023 2:33 pm
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And by losing £100m p.a. To subsidise it?

They've not been doing that until very recently though have they.
It's not a business model it's a "we've bought a load of stock and people have stopped buying stuff" model.

 
Posted : 23/10/2023 2:36 pm
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@cha****ng - I reckon it’ll be a back end problem caused by trying to integrate 6 different stock management databases.

 
Posted : 23/10/2023 2:37 pm
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@dangeourbrain, I’m pretty sure they’ve been making losses for a few years. I believe that the stock price has tanked after their IPO?

 
Posted : 23/10/2023 2:38 pm
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Reflecting on this over the weekend.

I think the signs they have been becoming a wrong'un have been there a while. For a long time I perceived them as a 'friend of the cyclist'. Maybe naive and I was under no illusions they were in it for profit but as a Portsmouth/Hampshire resident at the time I saw them grow. And it seemed like a success.

The rot started to sink in for me about 2014/15. They shafted a couple of friends (I've written about this before, sorry to bore on) - people who left good jobs to work for them, only to have their offers of employment pulled hours before they were due to start on the grounds of restructure. I guess that happens all over, however other people inside Wiggle later informed them that the restructure had been known about before they advertised for the roles - that they allowed good people to waste time applying and then resigning from their jobs all in the name of a business backstop for Wiggle incase the restructure didn't happen. Good people don't do that. Twice.

Then the merger/acquisition of CRC and then buying up of bike24. CRC was number 1 and Wiggle number 2 (or was it the other way around - I forget). Nothing wrong with it I guess and the competition commision allowed it to happen. But when bricks and mortar places do that it might be to increase the number of stores or to broaden the appeal with a bit of diversity. None of that here - CRC was just more of the same. It was purely to take out the opposition and reduce consumer choice.

This sort of thing must happen all over with companies making nuts and bolts and other unglamourous industries. But a bit like the Glazier's and Man U, it just feels a bit more shabby when this level of mercenary capitalism comes up hard again the 'passion businesses' of the old school bike industry.

 
Posted : 23/10/2023 2:45 pm
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I’m pretty sure they’ve been making losses for a few years.

Assuming that the owners loaded it up with debt to fund the purchase, it's quite likely that financing the debt is what caused the losses rather than selling at below cost. The owners bleed as much money out of it as they can, declare bankruptcy, then the suppliers end up out of pocket while the owners walk away with the cash.

 
Posted : 23/10/2023 2:49 pm
zerocool and zerocool reacted
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I reckon it’ll be a back end problem caused by trying to integrate 6 different stock management databases.

Interesting idea.

The Wiggle/CRC one was working fine (as it should be since it's the same warehouse), but you think they've added in their other businesses' stock control systems - which don't support the same granular filtering?

 
Posted : 23/10/2023 2:49 pm
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Assuming that the owners loaded it up with debt to fund the purchase

Do we actually know that's what's happened?

 
Posted : 23/10/2023 2:50 pm
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Do we actually know that’s what’s happened?

No, but that seems to be the standard business model - saddle the company with debt to finance the purchase, then use that to bleed it dry.

 
Posted : 23/10/2023 2:54 pm
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I assumed they were forced into it because of some vulnerability in an unmaintained external library or something like that.  Figure it gave them a good opportunity for a complete redesign

From there they had a Product Owner who either didn't understand the requirements, couldn't articulate them for  the devs, or just couldn't prioritise them properly.  Or maybe a combination of all three.

Senior management with absolutely no clue about either the customer or the technology.

Just a typical software project, really.

 
Posted : 23/10/2023 2:54 pm
bikesandboots, zerocool, jamj1974 and 3 people reacted
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Amazon admit that the website was purely built around the transaction. The idea was always that you could go from typing in a description to it being shipped in the shortest number of clicks possible.

And thats what makes Amazon perfect. I don't go to Amazon, navigate my way through various menus and then idly browse their wares - you'd be there for the rest of eternity. I log on, type in what I want into the search bar, scroll through a few of the results to make sure I'm buying cheapest/best and hit buy. CRC I'll have a bit of a browse, compare products, see what offers there are, maybe think "whilst I'm here...." and have a look at another category etc. Website is still garbage but I personally don't think you can compare Amazon with CRC in terms of what their sites provide (or are meant to provide).

 
Posted : 23/10/2023 3:17 pm
bikesandboots, willq, zerocool and 5 people reacted
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Just a typical software project, really.

I've only worked on one major project, but I do recognise yr description.

😀

 
Posted : 23/10/2023 3:26 pm
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Just a typical software project, really.

Launch with minimum viable product, and iteratively improve it once live. Presumably pushed live as it was because of changes the business needed that customers don't actually need (unified live stock control I suspect).

Anyway, the problems predate the websites launches, and the downtime and reduced functionality, so they are not really what has brought the group to where it is... they are just very visible to us, the punter. Year on year losses that predate the change are more likely the issue... that was never going to be followed by a bumper year in 2023, with or without the updates. If the ultimate owners were in it for the long term, it's probably all solvable.

 
Posted : 23/10/2023 3:26 pm
jamj1974 and jamj1974 reacted
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Whilst the signs of financial troubles are well known, it’s probably best not to speculate.  Look at what happened to Northern Rock.

If you want to buy a product and Wiggle or CRC have it at the right price, I’d just buy it on a credit card to secure additional protection.  They get the sale and your money is safe.

 
Posted : 23/10/2023 3:31 pm
thols2 and thols2 reacted
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Do we actually know that’s what’s happened?

Money stopped being free due to rising interest rates, and the holding company aren't willing to fund the losses with their own capital so are pulling the plug. WiggleCRC has been loss making for a while. Where do you think the money was coming from to fund those losses?

 
Posted : 23/10/2023 3:36 pm
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Then the merger/acquisition of CRC and then buying up of bike24. CRC was number 1 and Wiggle number 2 (or was it the other way around – I forget). Nothing wrong with it I guess and the competition commision allowed it to happen. But when bricks and mortar places do that it might be to increase the number of stores or to broaden the appeal with a bit of diversity. None of that here – CRC was just more of the same. It was purely to take out the opposition and reduce consumer choice.

That was probably the point at which I stopped using either. Although Rose and bike-discount probably contributed as well by being by far the cheapest source of drivetrain bits which is the bulk of my purchasing.

Even the search/filtering was mostly overlookable as a lot of people are probably looking for a specific item, and probably got there via google anyway. So as long as the MAxxis Minion DHF, EXO, MaxxTerra, 29x2.6 is in stock, I don't really care if it's miss-filed under XL gloves. The filters were only really useful for finding kit you don't care about. I want some XXL gloves in red, don't care if they're 661 Raji, Troy Lee XC, or some other brand.

Which brings up the Amazon point, now that google is so good, I'd probably just google for 661 Raji or Troy Lee XC and buy from wherever was cheapest. 10 years ago I'd have put in a big order with CRC or wiggle when building a new bike for all the group set, fork, finishing kit etc. These day's I'd almost certainly be splitting that between more shops as it's become easier to see who's cheaper, and al sites have got their checkouts down to less than a minute or so with paypal, google pay etc even if you don't have an account.

 
Posted : 23/10/2023 3:48 pm
bikesandboots, matt_outandabout, kelvin and 3 people reacted
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WiggleCRC has been loss making for a while. Where do you think the money was coming from to fund those losses?

I believe people have been implying that Chiggle had been "loaded with debt" from its own purchase by VCs, rather than just operational losses.

Personally I expect it's the latter.

 
Posted : 23/10/2023 4:05 pm
kelvin and kelvin reacted
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I ordered stuff yesterday afternoon, it arrived half an hour ago… 👍

 
Posted : 23/10/2023 4:07 pm
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I believe people have been implying that Chiggle had been “loaded with debt” from its own purchase by VCs, rather than just operational losses.<br />

VCs don’t load a company with debt, it would be a drag on growth.

Private Equity do, to increase their leverage and profits.

 
Posted : 23/10/2023 4:10 pm
zerocool and zerocool reacted
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@oceanskipper mine came this morning. 😛

 
Posted : 23/10/2023 4:19 pm
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@a11y

Thought it prudent to buy spare Ragley mech hangers for the kids next bikes.

Great minds think alike. 😉

 
Posted : 23/10/2023 4:21 pm
tuboflard, a11y, tuboflard and 1 people reacted
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And thats what makes Amazon perfect. I don’t go to Amazon, navigate my way through various menus and then idly browse their wares – you’d be there for the rest of eternity. I log on, type in what I want into the search bar, scroll through a few of the results to make sure I think I’m buying cheapest/best and hit buy.

FTFY

Amazon is an utter hole, unless you know exactly what you want they will list any old shit so you buy that instead.

 
Posted : 23/10/2023 7:24 pm
thols2, dc1988, ebennett and 3 people reacted
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Signal Sports North America closed down a few days ago. No warranty support there now.
If you're on LinkedIn there more info here
https://www.linkedin.com/posts/hapseliga_opentowork-activity-7121056597061107712-PtXR?utm_source=share&utm_medium=member_android

It shows the normal personnel not just the faceless PE side.

This is a few days old so I may have missed someone else posting it.

 
Posted : 23/10/2023 8:16 pm
kelvin and kelvin reacted
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Shame that their demise will only bring back a smaller CRC.Wiggle equivalaent and will not bring back the LBSs that we lost.

 
Posted : 23/10/2023 8:17 pm
murdooverthehill, wheelsonfire1, hatter and 15 people reacted
 mc
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 (unified live stock control I suspect).

This answers the question about why the new website was rolled out. Wiggle, CRC, and Hotlines all had their own individual systems, so staff were having to manually move stock between websites, which is why prior to the new website, something could show as being out of stock on one of the sites, yet still in stock on the others.

However the whole rollout was a disaster. Hotlines couldn't process shop orders for a few weeks, as the functionality for B2B sales hadn't been implemented correctly/fully.

 
Posted : 23/10/2023 8:40 pm
 mc
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The major fallout from this if Nukeproof disappear, are all the LBSs who have sold them.

A customer's warranty legally lies with the selling retailer, so if those LBSs no longer have the backup of the manufacturer, they're going to have a significant liability.

 
Posted : 23/10/2023 8:46 pm
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I can’t believe anyone thinks Amazon’s catalogue, search and UI is anything other than a complete mess. If you try searching for a specific item, unless it’s something  bought by millions of others, it will show scores of completely irrelevant products first. Add in all the third party marketplace sellers who have the put incorrect details in the various specifications fields and you’ve got a recipe for disaster.

 
Posted : 23/10/2023 10:10 pm
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Bikester, Probikeshop etc. goes

https://www.pinkbike.com/news/signa-sports-uniteds-internetstores-gmbh-declares-insolvency.html

 
Posted : 23/10/2023 10:23 pm
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Looks like it’s a MUCH bigger story than just loss making bike part retailer goes south.

This just posted on Pinkbike,

https://bnn.network/politics/rene-benkos-real-estate-empire-on-the-brink-a-crisis-unfolding/

sounds like the golden goose of leveraged investment stopped paying out and rather rapidly caused the loss leader market domination group of companies to be unaffordable to keep funding their losses.

I’ve been trying to work out how much a percentage of the whole group the Chiggle group is. It’s really hard to be sure with the complex structures of companies reporting differently. I reccon it’s about 30-40% ish, so if the group does bad that’s a large proportion of the problem.

interesting. I’m sure this will get a more twisted plot as this continues to come to light. I’m still unsure of the full scope or potential impact on the rest of the bike industry both in the U.K. and the manufacturing base overseas.

Neil SuperstarComponents

 
Posted : 23/10/2023 10:28 pm
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Bikester, Probikeshop etc. goes

And Fixie Inc who used to make some interesting stuff.

 
Posted : 23/10/2023 10:43 pm
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@iamtheressurection

Do you not think it’s unhealthy to want a business to fail

Businesses have to fail in order for there to be progress.

 
Posted : 23/10/2023 10:47 pm
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Rene Benko, Signa's owner has been investigated for corruption, bribery, fraud etc in Austria, a few cases come up. He seems to have attracted the prosecutor's attention there for a while. I'm sure it's all legit though.

 
Posted : 23/10/2023 10:47 pm
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50% holding in Selfridges as well

 
Posted : 23/10/2023 10:53 pm
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Billions of Saudi investment in the Selfridges funding deal. Plus taking out billions more against the property. Well I’m sure that’s all legit

Turns out this flogging bike stuff is small fry in the big picture.

Neil SuperstarComponents

 
Posted : 23/10/2023 11:18 pm
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Businesses have to fail in order for there to be progress.

I think the world is a bit more nuanced than that.
Yes, learning from mistakes should bring progress, but it’s hardly the only way and in no way does a mistake have to be terminal.

Would be competitors who think they can do it better or differently don’t wait for the incumbent to fail first.

 
Posted : 23/10/2023 11:21 pm
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So, we seem to be in the territory of discussing morality in business dealings.

is there a responsibility on the previous  owners to realise they are getting into a deal with the devil and think about maybe less growth/profit but greater long term stability?

or to put it another way, how much responsibility does J P McManus bear for the sale to the Glazers?

 
Posted : 23/10/2023 11:45 pm
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Signa Sports Group is a division of Signa Holdings but without knowing much more about the overall corporate structure it's impossible to say whether problems in the former will affect the latter.
Everything else is speculation.

 
Posted : 24/10/2023 12:01 am
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or to put it another way, how much responsibility does J P McManus bear for the sale to the Glazers?

I guess another way to think about it is that anyone who was fairly competent at running an online bike shop and sold out is now sitting on a fairly large pile of cash and there is about to be a rather large hole in the market...

 
Posted : 24/10/2023 7:21 am
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Frank you have that the wrong way around. The apparent problems bubbling in Signa Holdings is looking to be the reason for them pulling funding from Signa Sports.

without the cash flowing in to fund Signa Sports losses it results in the companies folding which we are seeing.

my point is that the root cause of this flux in the bike industry originated far away, but it doesn’t alter that the sports businesses fundamentals weren’t viable as standalone businesses.

Neil Supsetstarcomponents

 
Posted : 24/10/2023 8:59 am
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Can’t see them surviving in their current form as their balance sheet will be laden with debt from the acquisition - it’s not like you’re buying a well-oiled machine with a smooth running website and fulfilment operation. With huge oversupply across the industry, stock probably won’t be worth as much as book either. Maybe someone will buy the brand and goodwill to improve their industry presence?

 
Posted : 24/10/2023 9:11 am
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Isn't the issue that nobody knows if the balance sheet is loaded from debt by the acquisition? <br /><br />
from road.cc

The acquisition of Wiggle CRC by Signa Sports United during the period in question also brought “significant one-off legal and professional and staffing costs”, adversely affecting net profit by over £36 million, though SSU also fully repaid and waived all shareholder debt and intercompany loans, amounting to £312 million, as part of the deal.

regardless, CRC\wiggle is having a fire sale of stock, not paying invoices and not buying any new stock.  Seems at best this will result in a much smaller enterprise emerging at the end.

 
Posted : 24/10/2023 9:22 am
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They've clearly stopped paying Google as they're no longer appearing in the sponsored product ads .

 
Posted : 24/10/2023 9:30 am
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it’s impossible to say whether problems in the former will affect the latter.

I think the issue sounds like its probably started at Signa Holdings, they've withdrawn their letter of credit from the Sports division; not because they have no faith that the sports division can recover from the downturn in discretional hobby spending, but because they might need that line themselves. Because Sports rely on Holdings to underwrite what they do, without it they risk folding, and the whole pack of cards starts to look decidedly shaky. It probably means that at its core, Wiggle/CRC is mostly viable, and if it get carved away successfully can probably, with a bit restructuring, stand on its own. Let's hope that for the sake of the folks that work there, and its suppliers that's what happens

 
Posted : 24/10/2023 9:35 am
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Very interesting discussion and great we have Neil in the thread. What I am curious about is whether at the heart of the business there is a fundamentally  profitable model. What is the gross margin? Outside of costs like web redesign and on-going leveraged debt payments does the day to day trading make a viable profit or is their pricing model so flawed (trying to achieve market share) they would never have been profit positive?

 
Posted : 24/10/2023 10:09 am
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The question is… if Chiggle sold things at business viable prices how much turnover would they lose?

I get the feeling that a lot of people don’t understand how business costs work. Yes you might have 30% margin but once you take out of that gross profit all the costs such as marketing/staff/warehouse/insurance/etc you can end up negative.

now if you sell at cost you aren’t getting your money back, yet you are still paying all the other bills ontop of the stock transaction of no value.

the answer to this tells you the value of the business exstock. Next part is Stock is generally worth 10-25% of what you paid for it in a fire sale. Add the two together and is it more than the debts?

lots of questions

Neil SuperstarComponents

 
Posted : 24/10/2023 10:38 am
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Developing that Vitus E-Mythique with the Bafang motor must have cost a bit, there are no other mainstream brands using that motor and from the emtb review, it sounds like they spent a lot of time working with Bafang to improve the quality of switches and connectors and other bits.

And they've also just brough at that Nukeproof with the SRAM motor.

Maybe they've not been on sale long enough ro recoup the development costs.

Those brands must be worth a fair bit??

 
Posted : 24/10/2023 10:55 am
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I get the feeling that a lot of people don’t understand how business costs work. Yes you might have 30% margin but once you take out of that gross profit all the costs such as marketing/staff/warehouse/insurance/etc you can end up negative.

My company has to make 50% gross margin on it's products just to break even. On paper we make millions in gross margin, but we also have millions in costs, which have to paid before we turn an actual profit..

 
Posted : 24/10/2023 11:00 am
kelvin, Mark, Mark and 1 people reacted
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