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Just a quick post to thank J’s cycleshack and Scott Sports for outstanding service with a warranty claim.
People are quick to complain but less quick to praise these days so thought I’d post.
Unfortunately my 3.5 year old Scott Spark RC gained a crack in the bottom bracket shell. Ideally this would not happen obviously, but J’s sorted all of the warranty actively and without complaint, going above and beyond what I thought would happen. They stripped and rebuilt the bike for no charge to me in under a week in a no doubt busy workshop.
Not all warranty posts are doom and gloom!
*LIKE*
👍🏼
Having known the actual people who work in the warranty department at Scott UK, I am stunned to hear this.
Congratulations.