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After some info from the STW hivemind. I ordered some components from a reasonably well known cycling site but they didn’t take the money from my account. Five months later they email to ask for payment. I didn’t notice the money had not been taken at the time as it was a smallish amount. Happy to pay now but feel like they messed up, so where do I stand on this? Consumer rights act has nothing about this frustratingly. Thanks.
Err, you owe them money. What's the question??
Happy to pay now
That's that sorted, then.
If you could get away without paying, would you? Or, would you be a good fellow and pay What you owe?
You could not pay, let them take you to small claims court and get a CCJ? Or are you wanting compensation for having the money sat in your bank account all this time? You could say that's not customer service but I'm sure they don't want customers who don't pay.
Happy to pay now
Cool.
Consumer rights act has nothing about this frustratingly.
Does it need to ?
Thought you were happy to pay ?
Just pay it. I honestly can’t believe you actually spent time searching the consumer rights act for it 😳
Option A
Be a cock and don’t pay the money.
Option B
Dont be a cock and pay the money.
Not sure why you need to seek hive mind guidance unless option A is pulling you into its knob cheesy grasp.
Just interested in the legalities of it really. They essentially failed to fulfill the ‘contract’ entred into when you buy something under distance selling regulations. If it had been a large sum of thousands rather than hundreds it could have been a different situation. I am fortunate enough to be able to pay months later, others may not be.
I am fortunate enough to be able to pay months later, others may not be
If it had been a large amount you would probably have noticed that it hadn't gone
What if they had taken the money and not sent the item? Then five months later said no. It's been 5 months, we're in a fortunate enough position to still be able to send you it but other shops might not be so it's only fair we don't.
Don't be a dick.
There is a limitation on how long they can chase you for money owed but its years, and only counts if they don't ask for it, which they have.
Don't be a dick.
Some people are complete twunts.
You owe them the money. Pay them. There is no time limitation on your liability.
You sound like a product of Blair's Britain. "I want what I want and see no reason why it isn't given to me NOW".
Putting it simply...Pay up and shut up.
Dissapointed you didn’t get away with it?
Guessing OP regretting posting after that response 😉
Not regretting posting, rather entertained by the fury but some angry folks in the world sadly.
People saying liable for payment for years, any link to actual legislation? Could not find anything myself that covers this.
Had something similar with a German website, and initially had it down as some weird scam... so had to go through all my PayPal history to find where they had messed up and not taken payment.
I agreed to pay, but then they started wanting the money via a bank transfer, which would have significantly increased the costs... got to the point where I had to tell them that they could come and collect it and have the item back before they agreed to let me pay with PayPal again... even then it was through some strange account as their normal PayPal needed to be coupled to a sale through their website...
Eventually got it sorted though... although after all the hassle of trying to get it sorted I did feel a little miffed... it was only for about £20 as well!
Anyway OP, just pay the money you owe them, am sure it won't be as much hassle as I had!
I'm gonna with....theft! Go on thieve it, why not, don't pay who cares. Mehhh they can afford it, probably don't pay enough tax anyway. 😄
Apparently the debt is liable for 6 years... as laid out in the Limitations Act 1980...
People saying liable for payment for years, any link to actual legislation? Could not find anything myself that covers this.
Limitation Act 1980, the limit is 6 years from the time it became due, or when they notify you in writing so the clock starts again each time they ask for payment.
[Edit] dammit someone stole my thunder
This is usually covered by contract law, I think. You agreed to pay them an amount in exchange for them providing the goods. They did, so under the terms of the contract now you go. As far as I know this isn't covered by specific legislation or criminal statute. If they had sent you the stuff without you asking for it, in some jurisdictions you'd be legally entitled to keep it gratis because it was unsolicited. In the case you are talking about you solicited the transaction, they agreed, so the deal, or contract is binding.
[Edit] dammit someone stole my thunder
They didn't steal it, you just haven't invoiced them for it yet.
OP was it On-One/Planet X, that's my guess?
Thanks for the information on the limitations act, very helpful.
They didn’t steal it, you just haven’t invoiced them for it yet.
It's okay, I have 6 years before I need to send the invoice...
They didn’t steal it, you just haven’t invoiced them for it yet.
There wasn't a contract so I cant.
The OP has a valid query so not sure why the rage - he's not said he isn't going to pay.
Are they are still asking for the same price? Didn't someone on here have Canyon asking for current RRP which had gone up quite a bit in the time they'd not taken payment?
What price would the OP have to pay if the item was now discounted etc, or had been discounted at the time? Whilst we all assume it would be the price at the time, it would be good to know that its written into legislation somewhere.
....rather entertained by the fury but some angry folks in the world sadly.
There are also lots of people who ask stupid questions
And when their stupidity is pointed out to them, they cant quite bring themself to admit it.
So instead they attempt a piss poor switcheroo and make out that the people criticising their initial stupidity are full of “Fury” and that it makes them sad (boohoo) and simultaneously entertained (yay!)
Takes allsorts doesn’t it 👍
(and as I haven’t seen any “Fury” in this thread, just people telling the OP it’s a stupid question and that he should consider Rule1, then I will go with the second option)
I'm with the STW hive mind on this one.
Are you newrobdob?
it would be good to know that its written into legislation somewhere.
Nothing really to do with legislation, it's a contract the buyer and seller enter into to exchange goods/services for money.
The canyon one IIRC was different, because Canyon wanted paying in euros, but the pound had tanked in the meantime meaning the value of the 'debt' had increased in the meantime. In that case the outcome would depend on what the 'contract' said. If the buyer bought a bike for euro1000 and paid via PayPal at 1.2euro:£1 then the contract is in euros regardless of future fluctuations. Whereas if the invoice was already converted to £ then it would be the £ value that was owed. The same would apply for a refund, if they refunded the euro value it could be more or less than it originally cost you in £. That's why it's important to read the t&c's not just tick the box to say you agree.
I haven’t seen any “Fury” in this thread
You sure? I give you...
You sound like a product of Blair’s Britain. “I want what I want and see no reason why it isn’t given to me NOW”.
But, yeah, pay.
Are you newrobdob?
Exactly what i was thinking.
Nope not new, just reasonably chilled out. Thanks all for the opinions.
I will go away and consider my stupidity whilst riding my bike tonight.😉
I will go away and consider my stupidity whilst riding my bike tonight.
Used the £250 to get the old biked fixed then? 🙂
So OP who was the company in question?
Not sure if the OP is alluding to Charge Backs. However it doesn't really cover card authorisations that haven't been collected, more to do with faulty / not received goods. Mastercards guide might give you some guidance regarding authorisations (p64), but its a hefty read.
If you're happy with the goods just pay them.
I haven’t seen any “Fury” in this thread
You sure? I give you…
You sound like a product of Blair’s Britain. “I want what I want and see no reason why it isn’t given to me NOW”.
hahahaha , you think that is “fury” ?
I think your human emotion compass needs a recalibration 👍
Paid the money yet?