On-One and Yodel......
 

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[Closed] On-One and Yodel..... where's that guy who sorts problems?

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Once again Yodel have cocked up my order, they tried to deliver once and claimed nobody was in (the better half was upstairs), the note they left said they will attempt redelivery the next day (I was at home that day), needless to say they didn't deliver.....so I arrange to drive to their depot (Reading BTW, complete dump as expected) and collect the order today, after looking for it for around 30 mins the guy returns to the desk and just says "we've lost it, it's a small parcel and we have a big warehouse".... Jesus wept just how useless are this lot?!

I've ordered loads from Planet-X/On-One from complete bikes to inner tubes, clothing etc...this has killed it for me, I won't be ordering again, why do you use this terrible courier company?...are they really that much cheaper than the rest?

To the nice chap who seems to have taken on Brant's role, I have some paperwork from Yodel confirming my lost order, how do I go about getting my money back from you guys or having a duplicate order sent out?
Cheers


 
Posted : 29/08/2014 2:52 pm
 cdoc
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Contact on-one, i guess. The postal contract is between them and Yodel, so they normally just send you another item while they try and sort it.


 
Posted : 29/08/2014 2:54 pm
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yodel delivered to me on christmas eve
they left a note saying no one was in ( we were in) and that they left the parcel in a safe place.

they left an on one ti 456 in an opened box!! outside my front door on a main road! unsigned for, it was an £800 frame


 
Posted : 29/08/2014 3:49 pm
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simon, email me your contact details and I'll look at it and pass it to the right party to get it rectified if you haven't already been in touch with them.


 
Posted : 29/08/2014 4:40 pm
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Have you checked your roof and surrounding streets for your parcel??

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Posted : 29/08/2014 5:10 pm
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Cheers sq225917, will do.


 
Posted : 29/08/2014 5:35 pm

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