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Anyone found a way to sort this?
Plastic Horizon Comp pedals the left side alloy end cap always comes loose during ride, I constantly have to stop to retighten so the pedal platform wont jiggle up and down the spindle.
I see on some reviews and other forums that other people have also experienced this.
(and no I cant warranty, even though they have only been used for a few months, I bought them from GO Outdoors and didn't keep the receipt (its a plastic block on a metal stick what could go wrong?) because Go Outdoors always have computer records of everything you buy with their discount card but it turns out when they renew your discount card they wipe your history so I have no proof of purchase now)
Anyone found a simple way of fixing? other than epoxy the end cap in place permanently?
I'm not familiar with the plastic ones, but could you use loctite or even PFTE tape?
Thanks, PTFE tape is a good suggestion will give that a go
BUT turns out Loctite is a big NO on plastics
Ah, right...I didn't know that, that might save me some grief!
I'd email hotlines, they're nice people and might sort you out if you explain the age and why you dont have a receipt.
Are hotlines the distributor or something for Nukeproof in UK?
I did email Nukeproof directly asking for advice but haven't heard anything back yet. To be fair this all transpired last week so hasn't been too many days since I emailed.
I've had similar with Neutrons and also one of mine i bought from somewhere else, unbranded type but very similar. Not every ride, but often enough. I just accept it as 'how it is' and either tighten or end up binning them.
I'd be trying to fix these myself, Horizon Comps aren't available anymore and they are really nice feeling pedals
Can I ask what size feet you are please mate?
I'm a size 8 and wondering if platform is maybe a bit on the big side? I find it really hard to adjust my foot on pedal. And almost need to completely lift off the entire foot to adjust, which isn't always possible as you drop into stuff.
Mine have come loose once, but a quick tighten and they are fine. I believe there is thread lock suitable for plastic, its just the red stuff which may cause damage. Have a look at the blue thread lock used for Tamiya RC cars
munkiemagik, I’m an 8 on a good day. I love that sort of grip level but it’s more to do with the pins and the shape than the size of the platform. I’ve not gone to bigger platforms
It is quite common, metal thread in plastic after all. I put a wee bit of superglue in mine, left it to properly harden, then refitted the end cap- worked well.
I used loctite on the bolt and also the end cap. Done many rides since. All good
Thanks guys, appreciate all the input, seems like this is fixable and not such a big issue after all. I've wrapped a couple of layers of PTFE so will giv ethat a few rides and if that doesn't hold well enough think I'll have a crack at teh Tamiya Thread Lock.
Depending on how ok g it takes me to get enough ride time in I will report back with how each method I use works for anyone else who comes across this issue.
Just put of curiosity, everyone who has had this issue, do you find it only happens on the left or can it be either side?
Are hotlines the distributor or something for Nukeproof in UK?
I did email Nukeproof directly asking for advice but haven’t heard anything back yet. To be fair this all transpired last week so hasn’t been too many days since I emailed.
Hotlines and Nukeproof are the same company, give or take. Hotlines hold the stock (in the UK at least) and so also deal with warranty etc.
Thanks @benpinnick.
I suppose it couldn't hurt to forward the email onto them as well then in that case.
While I was in Go Outdoors initially to report the issue the bike guy there told me I just had to re-tighten the inner locking nut a bit more.
I can confirm that is not a fix. In case anyone else gets suggested that as a remedy. The nut under the end cap is already firmly tightened and the slop on the pedal has nothing to do with that coming loose
Yes I am kinda throwing this Go Outdoors bike guy under the bus because instead of acknowledging that my pedal might have an issue but they can't really help because I can't meet their warranty conditions;
He decided it would be better handled by being confrontational with me from the outset and continuously insisting that his same pedals don't display this behaviour at all.
Thanks for that great info 'GoOutside and smack your head against a brick wall' guy, have a medal mate and I guess that must prove my issues are all made up and if you aren't having issues then I clearly made up my issues because I have nothing better to do with all that time that I have left over every week after working 72+ hours every single week for the last god knows how many months.
Erm sorry about that, don't know what came over me just then, had to get that rant off my chest, lol
I appreciate this forum is meant to be a little bit more mature so my apologies for the rant, it was too late to edit it out once I had gotten over my mild bout of irritation.
PTFE fixed mine permanently.Like you i assumed it must be the 8mil inner nut but both were tight.Odd that the pedal body appears to be held on by the outer nut?
@ogri - did you experience the issue on the left side or the right side?
I'm wondering if this is due to precession. Anyway I figured another solution would be to get another end cap (reduce its height so it doesn't poke out of the pedal body) and thread that in on top of the existing one. That will hold permanently.
As has been suggested prevoiusly. I Had a chat with Hotlines earlier today but not much joy there.
Nukeproof have a 2 year warranty but Go Outdoors insisted they only honour 1 year warranty. But Alex at Hotlines seemed to imply that the consumer needs to press Go Outdoors and point out that the product comes with 2 years.
He just suggested I complain again to Go Outdoors but there's nothing Hotlines can do for me.
Does anyone know of the relevant place I can lodge a complaint? I sent an email to GoOutdoors customer service but they responded saying that they only deal with web orders and are not related to the physical stores.
Hi mate,boths sides loosened usually after a day at BPW or similar.Tape sorted it permanently.
Just an update for those with similiar issues.
As @benpinnick suggested I contacted Nukeproof directly via email to explain the problem I was having and the situation with my retailer.
I got an email back from James C at Nukeproof customer service and they generously offered me a free set of replacement pedals to be sent from ChainReaction Cycles. And to top it off it's not even the plastic ones they offered to send me, it's one of their Sam Hill Horizons.
I am totally stoked at how far they have gone to help me out considering I bought them from GoOutdoors originally and not from their outlets.
From my dealings with Nukeproof so far I can definitely say it's making me more motivated to use more Nukeproof products in future, possibly a new handlebar order due soon!
(Anyone got any advice on rise, shall I keep it here or create a seperate thread for it?)
The Mega is one of the bikes I'm considering for my next bike purchase next year and having such great dealings with the company for me definitely pushes it nearer the top of the list.
So thanks Nukeproof and thanks singletrack guys and girls for all your advice.
I'm a happy bunny!
Thats a good result OP, when I had a similar issue with my metal Horizons I emailed and facebook messaged Nukeproof and never heard back!
It was a bit higgledy piggledy for me. I emailed info@Nukeproof.
And then a week or so later whilst waiting to hear back I decided to call Hotlines UK, as someone pointed out they are one and the same.
Hotlines actually said they can't do anything to help me and that was the end of the matter which was fair enough. But the very next day I finally got a reply back from info@nukeproof with the offer.