[Closed] New bike arrived: Iz disappoint, or just overly fussy?

Well it's not gonna fetch top dollar if you wanted to flog it, so you'd be best to get it replaced IMO.

I've been reading a lot of Process reviews and quite a few pick up on the reliability of the KS post.

If it were my bike I'd sell the replacement one and put a non-stealth Reverb on instead. The routing for these is excellent.

Wow I'd be very miffed at that, what a bodge job.

Nope, not fussy at all, that's not fair. If it had been sold with "cosmetic damage to seat post" then ok. But it wasn't so not on at all.

i wouldn't accept that on a new bike, whatever the cost or saving, so i'd do this

Still waiting to hear from their customer services

before publicly wringing my hands about the situation

Your lawn looks very lush for this time of year. You must be pleased with that, at least? 😉

But I don't think I'd be happy with that. I take pride in wrecking my own parts, and require no assistance. Looks like they didn't even bother loosening the seat clamp! 😯

Most of these sorts of topics, I usually think the OP is being a fussy bugger (normally it's minor paint damage from transit or something).

But that seatpost is just evidence of a slapdash approach. I'd ask for a new one.

If the bike was not advertised with a scratched up post, I'd want a new replacement, or a good discount off another post from their store's options.

What is it with you and seat tubes?

Get that looked at, there must be a burr on the clamp or tube to do that

Thats proof of a crap mechanic right there id get the rest of the bike pdi checked by another shop
looks to be no grease on the post ither
id be abit miffed personaly.

Shouldn't you be checking what caused the scratch in the first place? Is there a sharp edge on the inside of the seat post or collar? If that isn't resolved, a replacement post will just get scratched in the same way.

But yeah, not fussy imo. I wouldn't be happy with that on a new bike.

Nice green colour though.

ohhh, that's not fabulous is it...

That's out of order, I'd have a moan about that and I'm generally a very reluctant complainer!

Your lawn looks very lush for this time of year. You must be pleased with that, at least?

My lawn has NEVER looked like that in the top pic (which is courtesy of google)!

before publicly wringing my hands about the situation

I haven't named them in the subject line or post (other than the hyperlink, which STW will probably get paid for if you click on) nor have I slated their customer service, they may well resolve the issue to my satisfaction and if so I will update the thread accordingly to give an accurate reflection of the experience, I doubt this thread will top the search engine charts or I am about to bring them to their knees. They HAVE shipped an expensive bike that has been poorly assembled, and I don't consider my response (either the disappointment or this thread) to be unreasonable. I do know I am very obsessive about bikes and was interested to see which way any consensus fell, hence the question in the subject line.

What is it with you and seat tubes?

🙄 😀

I do all my own spannering myself (including wheel builds, fork services etc) so I was giving the bike a "PDI" before the grand unveiling to MC, but I hadn't even got as far as fitting pedals. For some reason I am now drawn to checking seatposts...

I've been reading a lot of Process reviews and quite a few pick up on the reliability of the KS pos

I've read similar - probably the same reviews- about it being very fussy about cable tension and position. And it's your fault we bought it Cha****ng, so no pressure or anything 😉

edit to capture later reponse:

Shouldn't you be checking what caused the scratch in the first place? Is there a sharp edge on the inside of the seat post or collar? If that isn't resolved, a replacement post will just get scratched in the same way.

there will be a slight burr inside the seat tube or clamp which is not uncommon, it'd the sort of thing a decent PDI finds, and when I build a new bike from a frame I have an old knackered "sacrificial" post I use to investigate. A few seconds with some wet-and-dry is normally enough to sort it.

And yes it's a much nicer green in the metal than in the stock pics.

I'd not be happy with that either and would be sending it back.

I'll disagree with the poster above and would stay to stick with the KS Levs if possible. I don't know anyone with a reverb who hasn't had to get it replaced under warranty. Mine and the Mrs' Levs have only required the odd clean/service.

If you have that much of the post showing you should get one with more drop, too.

edit

very fussy about cable tension and position

sounds like the 1st generation of Lev Integra. They've been upgraded since and KS will send you the upgrade kit FoC if you do have a 1st gen one.

Gggrrrr hurry up and reply Wiggle ... Want to go pedal my new bike. . or be disappointed and send it back, (hopefully not as they'll just fix issue!).

Tis a far nicer green in the flesh than it looks online too! Iz excite 🙂

As above I usually open these sort of thread, think get over it and leave. However, I'd be right pissed of if that had arrived.

I don't know anyone with a reverb who hasn't had to get it replaced under warranty.

[waves from the back/] helllooooooo... 😆

OP has every right to expect a new conditioned bike.

I would tell them to send a new post or bike.

Unless it was heavily discounted.

Wiggle should have taken the post out or greased it up.

As PaulRTW says you need to check if there's a bigger problem there - a burr in the seat tube that needs sorting by reaming, or possibly even frame replacement (a mate of mine had an Ellsworth that did the same and had the frame replaced). It'll just do it to the new post if the seat tube itself isn't sorted.

I can't comment on that bike until the fence is retreated.

As an aside my brand-new car had a scratch on it. They just said it was nothing and I could t-cut it out.*

Nobody is bothered about anything any more. 🙁

*We got it resolved, but not without a bit of a debate!

And when I say "drop", I mean "force".

Very little force required to do that.

Same happened to me when I fitted a new post to my brand new Orange 5 frame, didn't know until I pulled it out, but yeah unacceptable finishing on the part of Kona and in my case Orange.

I don't know anyone with a reverb who hasn't had to get it replaced under warranty

[waves from the back/] helllooooooo...

Coooooeeeeeee!!!!!!!!!! (mines fine and we're at least passing acquaintances)

needs sorting by reaming

+1 🙂

I don't know anyone with a reverb who hasn't had to get it replaced under warranty

There are a lot more people that own them that you don't know, than know.

You don't know me and I haven't. 😀

+1 🙂

It's difficult to tell, knowing you, whether you're smiling in agreement that the seat tube needs fixing, or whether you're tickled by the word reaming.

Pretty poor. A new bike is a new bike, unless you buy it shop soiled or used, it should be just that brand spankers.

Sits down next to Nickc and TINAS and shares his hobnobs.

helllooooooo...

who are you and what are you doing in my bathroom?

Coooooeeeeeee!!!!!!!!!!

There are a lot more people that own them that you don't know, than know.

Yeah I know, it's a relatively small sample and it was only to make a point that it's not worth getting shot of the Lev for a Reverb!

tickled by the word reaming.

This. All the way. 😀

...although someone deserves reaming for the state of that seatpost.

needs sorting by reaming

Me, them or the bike? 😉

Hora, sorry I don't do DIY. That panel is still vertical which is more than can be said for some of it...

I was hoping to see something utterly inconsequential or unreasonable I could have a laugh at (e.g. "how come they've not taped up all the cable rub areas")

I'd say you're not unreasonable to be bothered by it, I wouldn't be too fussed about there being things that will mark a seatpost in there, but I would expect the seatpost to be kept high up or even not to be in the seat tube in order to avoid the issue you have had.

And you don't need grease on an aluminium frame/aluminium post, could use something to grip the post though.

I'm as unfussy as you like....that wants replacing foc asap fwiw

It's difficult to tell, knowing you, whether you're smiling in agreement that the seat tube needs fixing, or whether you're tickled by the word reaming.

I thought he was volunteering for a reaming as well.

Personally if the damaged part of the post sat in the seat tube then it wouldn't
worry me . I would file the burr that has caused the damage , use black marker to cover the scratches if I could be bothered and re-fit the post without grease , because that's what they normally tell you to do with dropper posts . I realise I am in a minority here and I can understand why but for something that won't affect the performance or look of the bike sending stuff back is a PITA . Obviously if the scratched post sat above the frame that would probably be different .

I wouldn't be happy with that on a new bike.

Are we sure the OP never caused it getting the post out?

Shoddy. Seriously shoddy.

Are we sure the OP never caused it getting the post out?

One's been done on the way in, one's been done on the way out. Damage on the way in means damage on the way out is unavoidable.

Wouldn't take a lot of mechanical sympathy to realise it wasn't right going in.

Are we sure the OP never caused it getting the post out?

Unfortunately you've run out of time to stealth edit that massive fail in logic.
What do you actually think caused the damage? Me prizing the post out with a screw driver?! Obviously one of the marks is as a result of me raising the post - out of a defective (burred) frame that should have been spotted prior to the post being fully inserted. Or do you just ride your bike with the saddle slammed where the assembler left it?

The frame does need sorting out as well as the seat post itself, difficult decisions, I'm like you I could sort it myself quite easily, but it shouldn't have been delivered like it has.

I would personally be looking at a replacementime or some money back.

I would want something to compensate.

I get pissed off enough when I scratch parts myself but not even having the pleasure of doing it would get right on my tits as it's supposed to be brand new.

had a customer in our store recently with a Kona also from same supplier with the same issue (a different model to yours) caused by a badly finished seat tube with an edge from welding

needs running through with this:

[img] [/img]

and a new seat post

So.....Wiggle agreed there was an issue, and suggested returning the bike. I suggested just returning the seatpost for exchange, but they went ahead and organised a courier for the bike. Then in response to a friendly 'chase up' email this week said "yeah sorry, having read the email chain swapping the seatpost would have been a good idea".

The bike arrived today. I took the liberty of having my phone to hand as I unboxed it.

The first thing I notice is the head tube badge loose in the bottom of the box, and a bare space (with a scratch) where it should be on the frame. Okaaaay - I can suck that up and just glue it back on, it'll cover the scratch and Munqe Chick will never even know.

Second thing I notice as I begin to pull the bike out the box is no attempt has been made to wrap or package the bars before boxing it; It came originally with them all bagged and wrapped up, and I wrapped them generously in bubble wrap to return the bike. They have just been hurriedly zip tied to the bike. With inevitable consequences. One of the metal grip lock-on collars has worn away an area of the seat tube.

I'll be honest, I wasn't expecting to get the bike back in a [i]worse[/i] condition than it had been returned to them in 🙄

Just emailed them the pics and asking for it to be collected and a full refund. They've sold the only other one they had.

[img] [/img]

[img] [/img]

[img] [/img]

[img] [/img]

The process is an awesome bike so if you got a good price on it I would keep it and ask them to confirm the warranty is unaffected (ie if a crack starts at that damage then it will still be a warranty replacement), ask them for some discount as compensation and touch it up. It will get far more than that the first time a big rock flicks up into it.

I've posted about it before but when we bought Mrs hoppys commuter from Wiggle the 1st one got 'lost' in (stolen from) DXs Southampton depot. The replacement got abandoned outside the front of our garage whilst we were away for the week, in the rain and unsupported so fell over scratching the crank arm. It was the only one left so we left it with stern words and got a discount code from them.

what a bunch of numpties. 🙄

New scratch is what, 2mm? I'd be after an additional discount and just crack on! It'll get worse than that in no time anyway

Disappointing update regarding returned frame damage. 🙁

How is the seatpost now?

I genuinely haven't got as far as checking the post. If it was for me I'd possibly go the compensation/partial refund/discount route, but it's for my other half who in short has had a sh1t few months, a new bike was supposed to help cheer her up, and as I found the Process and recommended it I feel responsible and that a damaged bike isn't acceptable. Yes it was a 'bargain' as it's a £3k rrp bike, but it still cost £1400. And as she's not as clumsy as me she has a 7 year old HT with less cosmetic damage.

An interesting selection of opinions, I appreciate it MAY get damaged by large rocks, however I have had bikes that I've flown and smashed down Boulder fields regularly for years which are in better Nick than that. Unfortunately I don't expect a new bike with damage, unless they give me (crashtestmonkey!) a £500+ discount. It is a huge Nick and makes me concerned how it has been battered about in other ways. 🙁

Back to the bike hunting drawing board

It is a huge Nick and makes me concerned how it has been battered about in other ways

Are you talking about WCA now?

Collection and refund being arranged. Expect to see a shop soiled cosmetic damage 2014 Process on Wiggle soon.

Shame, looks a nice bike

she has a 7 year old HT with less cosmetic damage.

That's one tiny mark on the seattube, I'd put a sticker or some helitape over it and just ride it.

I'd be asking for some money, but it's really not that bad. Once there's a tiny but of mud on it, you're not gonna notice.

Bikes are for ridings, not for lookings at 🙂

[i]she has a 7 year old HT with less cosmetic damage.[/i]

OT but I just bought a s/h carbon FS, 2 y/o and not a mark on it anywhere.

Riding tomorrow, and I'm 99% sure after a days rocks/roots it'll not look anywhere near as new. A bit like the one I bought off here a while back, three y/o and not a mark - now hung up on my garage with not a single tube/surface undamaged (and a bent pivot).

So, for the couple of marks you've got I'd just send them the pics and say unhappy but keeping the bike as it's cheap.

They may offer you something as a 'pacifier'.

Bikes are for ridings, not for lookings at

That's a shame about Wiggle's crapness and munqe chick not getting to have such an awesome bike. I had been meaning to ask how she was liking it.

Yeah most of us would probably keep it and look for a discount, but the buyer's decided not to so lets not harrass her/her husband about it!

Collection and refund being arranged. Expect to see a shop soiled cosmetic damage 2014 Process on Wiggle soon.

I was joking when I wrote that, but...

http://www.wiggle.co.uk/kona-process-111-29er-2014-shop-soiled/

so it's listed for twice as much as we paid for it. Who knew damaging a bike could add so much value? 😆

Wiggle from experience expect customers to just give in and cookie crumble over the poorly packaged items they send out.

Also they have no idea on phone giving out false information when making an order on the basis that the info is correct which you assume a bike sales and mechanic should know.

Never again from slightly bitter experience

As a contrast YT manage to get bikes from Germany to the UK in cardboard boxes without a mark on them - every part and piece carefully enclosed/secured in more cardboard. Can't fault them on that front

Munqe-chick - Member
An interesting selection of opinions, I appreciate it MAY get damaged by large rocks, however I have had bikes that I've flown and smashed down Boulder fields regularly for years which are in better Nick than that. Unfortunately I don't expect a new bike with damage, unless they give me (crashtestmonkey!) a £500+ discount. It is a huge Nick and makes me concerned how it has been battered about in other ways.

Back to the bike hunting drawing board

Well, that's the "glue it back on and she'll never notice" option out the window. 🙂

Always wonder when something arrives hurriedly packed lik that if I've received something that was previously returned by someone else, this is probably one of these cases

TheArtistFormerlyKnownAsSTR - Member
As a contrast YT manage to get bikes from Germany to the UK in cardboard boxes without a mark on them - every part and piece carefully enclosed/secured in more cardboard. Can't fault them on that front

Their boxes are readily reusable for flying with too, just as well given they charge so much for them

its not just me then!!

So are you going to order a Bluto equipped Fatty Trail now to replace the Kona? 😆

Just wasn't meant to be. Hope you find another one soon (and in blooming good condition)

So are you going to order a Bluto equipped Fatty Trail now to replace the Kona

I'm happy enough with my Wazoo, Munqe-Chick isn't really interested in the fat thing (though she likes to laugh at me riding the Wazoo!).

The hunt goes on, cheers all.