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Hi all,
My Bike was hit by a truck while parked, driver went a didn't report the accident, caught him on CCTV at work . I contacted the company a week ago, send them the video and the quote to repair the bike but i still have no answer and no even an apology.
What do you think my next step should be.
Rosario
The Video
That's terrible driving whatever way you look at it, he gave the railing a wallop too!
have you sent them link to that video?
EDIT - I see you did!
Start a 'discussion' via social media/FB/Twitter if they won't answer your official letters.
Can you find out who their insurer is and contact them directly?
I hate to say it, but if the company hasn't responded, I think it's Twitter time.
What was the repair bill, just out of interest.
Checked the email address is correct?
FB/twitter/sign behind a plane time.
Is a boardman Hybrid pro, my commuter bike, halford quote me £.330 for wheel and carbon fork plus £.80 labour and i have also scratches on the frame.
Talk to a solicitors that specialises in motor claims. You should be able to find one interetsted in pursuing a claim on your behalf on a no win no fee basis. TBH the evidence looks pretty convincing.
Given the bump i'd be unsure about the frame tbh..
if your in british cycling or ctc you have free legal aid contact them
Awful driving! Doesn't your company / whoever owns the metal railings want to pursue them as well? Looks like it damaged them as well.
As the Brick says- if my frame had, as a rough estimate for an unladen MAN TGX and trailer, 18 tonnes of truck hit it I'd not want to ride it again.
Twitter often doesn't help because a lot of haulage companies don't have it. Saints certainly don't, so you may have to bump it up to a no-win-no-fee solicitor.
Easy, go to Police and ask them to get the insurance details. Then contact their insurer directly. Driver has failed to stop and make any attempt to leave details despite damaging property - he will know he hit the railings and will have seen your bike when continuing his ropey manoeuvre.
ctc or BC would be a good idea too. You may well be able to join them now and still have them act, worth checking with them.
Assuming the bike was chained/locked up I also would be worried about the frame where the lock was attached and where it was touching the metal railings.
Banged to rights, but....
I'm using a phone to look at your video
Are either the number plate or driver identifiable as I'm not sure
A week doesn't seem too long for them to respond. I'm not sure how you contacted them in the first place, but it might be worth sending them a letter (using the Special Delivery service) detailing the incident and including a claim, and notifying them that you'll instruct a solicitor if they haven't settled within 14 days.
You didn't say how you contacted them, I assume a letter?
Have you tried phoning them yet?
Are either the number plate or driver identifiable as I'm not sure
I doubt that will matter as time and location known so they will know which vehicle and driver it was.
looks like T5 STS to me, common "STS" reg seen on their other vehicles on their website and .gov.uk site says that's definitely a white MAN truck that matches the type in the video.
You can get details from ASKMID as well if you have a valid reason, which you do.
Number plate looks pretty clear anyway.
From your original thread:
Smiting.Oh, and after the smiting, a very minimum of a new bike. Really you should get the railings checked too. Don't even think about using the forks again, and if a frame's been in a truck/railing sandwich, I'd have to be paid a lot of money to ride it in traffic.
I stand by this.
Number plate is very clear on CCTV, i contacted them via email. They answer the first email telling me that they will investigate. I dont think there is much to investigate.
T5 STS
From gov.uk vehicle checker
Vehicle details
Vehicle make
MAN
Date of first registration
01 July 2012
Year of manufacture
2012
Cylinder capacity (cc)
12419cc
CO?Emissions
Not available
Fuel type
DIESEL
Vehicle status
Tax not due
Vehicle colour
WHITE
Vehicle type approval
N3
Wheelplan
3 AXLE + 3 AXLE ARTIC
Revenue weight
44000kg
Och away! YOU LEFT A BIKE IN A LOADING BAY! Hell mend ye. All that yellow stuff is there to be sacrificial. That is what the police and land owner will tell you. Nobody died.
Claim on your home insurance and move on. A decent trucky might buy you a new bike but i suspect he doesnt even know he touched it.
Eh^
Worth a post on here to see if anyone replies?
Controversial eh? Not an unforesseable outcome. I wouldn't park car there never mind a bike. Been in lots of loading bays.
Not controversial, simply wrong.
Och away! YOU LEFT A BIKE IN A LOADING BAY! Hell mend ye. All that yellow stuff is there to be sacrificial.
Totally irrelevant. Operator of vehicle should not drive into stationary objects regardless of colour. If he does then he/company is liable for damage caused.
but i suspect he doesnt even know he touched it.
looked like a noticeable bang to me, even for an HGV, not to mention the railing visibly moving, which he would/should have noticed if he was looking at what he was driving into.
[quote=cbike ]Controversial eh? Not an unforesseable outcome.
No, because truck drivers are shit
No. Two people were dafties at a similar time in the same location.
I have been in loading bays where leaving stuff in that position would be a discipline matter, and banned outright for this very reason.
Truckies are mostly skilled and colliding with an object is not top of their agenda and would be a test fail....but in the real world...
The first question the insurance company will ask is "Why was your bike parked in a loading bay?"
The first question the insurance company will ask is "Why was your bike parked in a loading bay?"
No it wouldn't. Go away.
[quote=cbike ]Truckies are mostly skilled and colliding with an object is not top of their agenda and would be a test fail....but in the real world...
In the real world they're not highly skilled and do just run into stationary objects* without noticing?
*and also soft squidgy moving ones
I have been in loading bays where leaving stuff in that position would be a discipline matter, and banned outright for this very reason.
The first question the insurance company will ask is "Why was your bike parked in a loading bay?"
Still irrelevant, unless the landowner is also the operator of the vehicle, and only IF such a policy exists.
cbike - So are those barriers not there to protect people from crap lorry drivers then??
Phoned them just 10 minute ago, spoke with a manager that told me that they will show the video to the big boss tomorrow and they probably just settle. Good. I have been parking there for the last 2 years without any problem, 3 years ago my bike was hit in the cycle bay,at the least the driver reported the accident, next i will take the bike in the office.
It is a bloody stupid place to leave your bike tbf
Get that frame checked out before you settle. Cracks in carbon don't always show up immediately (speaking from bitter experience).
It wasn't a stupid place to park until a moronic lorry driver turned up.
Cbike
The rail is not a loading bay, we always have banksman for trucks to reverse but this one just decide to use the space to manouvre and not as a loading bay. I work at Heathrow cargo area and i can guarantee you that i saw hundreds of drivers making silly mistake but at least have the decency to admit and report the accident. I dont think is normal to drive in a rail, never mind my bike was attached to it, or worse, could have been me on the other side of the barrier.
I have to admit my first thought was "why the hell would you leave a bike there?"
My first thought was how can such a shit driver be in charge of such a massive vehicle.
As soon as the video started I thought that was a bloody stupid place to leave a bike.
The loading bay argument is utterly irrelevant you don't get away with driving into something or someone by saying it shouldn't have been there when it is clearly visible.
It is also fail to stop fail report an accident . Work out total cost of damage get a quote .From what you say if frame is compromised structurally then new bike if its not then new wheel and respray . Write a letter before action basically saying what happened that you hold them responsible and giving 14 days to pay then if no joy go to the small claims court or online and issue a small claim for the fee you get back when you win . No lawyer would want to take this up as it will be bellow the small claims limit and so you would not recover your legal costs and would have yo pay them as much as the claim was worth.
Oh what a shock, someone getting the sh!tty end of the stick posts about it on here then gets lambasted for not being infallible themselves. Good luck with your claim OP.
As a forklift service engineer we as a company refuse point blank to service/fix forklifts I anyway near loading bays as they are death traps for people too much going on to be a safe place so not a place I would pick to lock up a bike but as far as the driver is concerned he knew he had hit that railing/ bike what a knobber
Was that grit bin full if so then the frame took a hit as the bin moved.