[Closed] Mini eBay whinge

Easy - offfer refund and he pays the postage

Fairly typical of eBay unfortunately. I stopped using it a couple of years ago. Just too much hassle. Too expensive to buy stuff from, too much of a faff when selling. Too many plonkers out there.

Did you say there was tubeless residue?

For me its not a problem at all and it has no deleterious effect on anything, but some people just can't control their OCD about stuff like this.

Can't you just give them a refund and mark them on the 'over reacting bell-end' list, never to be dealt with again?

Yeah I can, but in just getting lazy wanted the wheels gone.

I did mention they go up tubeless fine,but no didn't explicitly say there was residue still inside, in quite lazy so would never occur to me you'd worry about tubeless residue !

Shame, you'll have paid for the outward postage costs which you cannot reclaim.

Fairly typical of eBay unfortunately.

Not really, just describe things properly in the listing. I put in very detailed listings if there are any flaws to point out along with very good photos and I sell everything buy it now (with immediate payment received).

Don't seem to get the problems that way.

I think any reasonable person would expect a used tubeless tyre, which the seller stated has been inflated tubelessly, might have a bit of latex residue in it. Is he demanding anything by way of [i]reparations[/i] yet?

Try a bit of Brinkmanship perhaps, If he's not happy, he can return the [u]whole[/u] item (wheels and tyres) if not then he is clearly happy enough with his used wheelset and is just chancing it to try and get some money knocked off and can therefore eff right off (or words to that effect)...

As a tube running Luddite I can confirm that using tyres with tubeless residue in has almost no difference.. marginally less easy to pull the tube out to change it if that counts, because it glues itself to the tyre.. but thats it

Sigh I've offered the guy a refund but he doesn't want to pay postage, apparently the tyres will go in the bin, and it's hours of work to remove sealant from rims (maybe 10 mins work) and one of the tyres is black chilli trail king that's done 5 rides, wish I'd sold it to someone more deserving.

I dunno if im being trolled at this point.

Warning: avoid selling to anyone who's ebay profile pic is his bulldog in front of his Audi, (bit Emily thornberry I know)

Item not as described or faulty then yeah seller pays return postage through the returns process. Ebay will almost certainly back him.

Sounds like he is being a bit OTT mind.

Seem to be getting more and more run ins with idiots on ebay nowdays.

Let him raise a case. When/if eBay find in his favour, appeal and point out that EVERY used tubeless tyre listing on eBay has either mention of, or evidence of sealant residue. Any used tubeless tyre will have this, especially if it has been exposed to the air.

EDIT: Alternatively - Offer a full refund for the whole set, cancel the sale and pay the return postage.

Whereabout are the wheels now? Perhaps someone from STW could collect them and you can simply relist and dispatch from there. I'm in Bristol if it helps.

his bulldog in front of his Audi

Probably should have put them to second chance offer as soon as you saw this.

Whereabout are the wheels now? Perhaps someone from STW could collect them and you can simply relist and dispatch from there. I'm in Bristol if it helps.

cheers for the offer

hopefully he cant be arsed with the hassle of reposting himself, would rather not be out of pocket over it all, but interested how far the guy is willing to go over a few grammes of dried up latex (if that is the real reason? maybe its the wrong axle size or something)

If you use the Ebay seller returns process the cost might not be as expensive as you think, they use a Track and Trace system with RM.
(I only know because of two bulky returns I had late last year!)

Do you sell regularly? If not, let the twonk raise a case and lose. You just get your paypal and ebay frozen for 8 days. Withdraw the funds from your paypal before it happens!
If people want clean, new stuff why do they buy 2nd hand ebay stuff? Twonks.
Rare though, not "fairly typical", IME.

He is attempting to scam you to get money off. Offer refund thru ebay and then he will lose any case. He won't accept the refund 'cos he wants the bits - just wants money off.

Buyer's a cock. Offer either a full refund on return of the goods, or they can GTFO.

If people want clean, new stuff why do they buy 2nd hand ebay stuff?

Because not all 2nd hand stuff is dirty? I sell loads of things that are second hand but would be hard to tell from new. That is clearly stated in the listing so if an item that I sold was covered in latex I could understand the issue.

Would need to see the listing and the photos to really know if I would be claiming a refund.

Was this a tubeless ready wheelset and tyres?

It's a good idea to lower expectations when using ebay. Very good chance that any interaction will be with a complete doofus, PP included, or someone dishonest.

Good lord, what did the buyer expect?? So yeah, buyer either a dick, or trying to scam a partial refund. I have had this, and never offer partial refunds and say that on my listing. I always am very apologetic and very politley offer a full refund as the only option.

No point twking it to ebay imo as they always side with the buyer.

heres the puppies

I was quite lazy and didnt clean them up before I sold them, theyve been sitting in the garage for ages and just wanted them out the door tbh.
It never ocurred to me to look inside the tyres !

https://www.ebay.co.uk/itm/122893170754

its all part of lifes rich tapestry I suppose

{quote] also throwing in 2.4 Trail King (hardly used)

That is the problem. Hardly used would suggest an almost new tyre and there is no mention of it being used tubeless or being covered in latex.

Saying that, for the amount of stuff obtained for £50 I would not have raised any issue with it.

People are idiots. I once sold a porcelain figure (mother in law's) with some slight damage that I fully described and took close up pictures of. Had buy it now price appropriate to the condition. Buyer was 'disgusted' by the condition and kicked up a fuss even though she admitted she hadn't looked at the description. She didn't get as far as asking for a refund but just left stinking feedback which I could do nothing about.

Have also had the tyre sealant thing. I just told the guy it was fine and gave him a few quid back to avoid any hassle.

[i]Because not all 2nd hand stuff is dirty?[/i]

No, not all of it is. But some is. And to be expected.
I bought a rear mech off the classifieds once and it was absolutely full of sand. I didn't get upset, or rant at the buyer. I just cleaned it. It was second hand and cheaper than a new one.

I was quite lazy and didnt clean them up before I sold them, theyve been sitting in the garage for ages and just wanted them out the door tbh.
It never ocurred to me to look inside the tyres !

After looking at your description they are clearly a tubeless set-up and therefore tubeless residue in the tyres is to be expected. You've made no attempt to hide their condition either! 😀

For £56 I'd tell him to do one - and let him raise a case.

That is the problem. Hardly used would suggest an almost new tyre and there is no mention of it being used tubeless or being covered in latex.

it also says

Wheels hold up tubeless fine and go up easy.
Tubeless valves

What kind of numbnut would see these items advertised together and not make the connection that they'd been used together. Any sane person would think "hardly used" means "lots of treat left" not "used with tubes on a UST wheelset which includes tubeless valves"

As others have said, the guy has either been busted by his significant other for spending money and is regretting buying it all or is a chancer looking for money off.

Either way, I'd let it go through the ebay process as you don't have much to lose, stating that you've said in the listing that they go up tubeless (ie sealant will have been in them as it is required for tubeless setups) and are described as having cosmetic wear but are fully functional- residue is cosmetic and they are fully functional.

There are many other things in the listing such as scratches and minor play (not to mention the tyres being muddy , shock horror) clearly indicate they are used but fully functional as described and the sealant is exactly the same. I wouldn't lead with saying that though 🙂

Wheels hold up tubeless fine and go up easy.
Tubeless valves

But the Trail King tyre is in the sale as an additional item with no mention of it being used tubeless or whether is has latex on it or not.

If I was listing I would have specifically stated that the tyre had been used tubeless and had latex on it. Having sold over 1,000 items with no problems I think that approach is a good one.

No, not all of it is. But some is. And to be expected.

It is only to be expected if the listing states it and the photos clearly show it. I don't sell things without a very good description and very good photos and I don't buy things without good photos and a good description.

I don't have any issues buying or selling, maybe that is a coincidence....

bulldog in front of his Audi

Would certainly set off the "walk away" alarm bells here. Bonus dingalingaling if the bulldog was wearing a football shirt.

Buyer is taking the piss. £56 for wheels, cassette and tyres. He’s an idiot.

What courier sends a set of wheels for a fiver Kimbers?

I'd make the buyer jump through as many hoops as possible purely for being a bellend.

jamj1974 - Member

Buyer is taking the piss. £56 for wheels, cassette and tyres. He’s an [s]idiot[/s] [b]p**s taking chancer[/b].

myhermes! (yeah im a bad person)

[i]I don't sell things without a very good description and very good photos[/i]

Jeeeezuz! Ok [b][u]YOU DON'T[/u][/b]..! But [b][i]SOME DO![/i][/b] Preachy! 😆

(I meant the other way around, didn't I?)

For 56 quid. I'd tell him to go and **** himself. Offer full refund and nothing else... What a ****.

Buyer is taking the piss. £56 for wheels, cassette and tyres. He’s an idiot.

100%
I wouldn't refund anything in this case. Let him go through the ebay process and see where it goes.

Ebay process will side with the buyer virtually every time.

For £56 i'd politley insist he return the item, and if he does, just re-advertise and move on. Life is too short 😀

IMO you ad clear clearly states they are set tubeless. Buyer is trying it on, call his bluff, give him nothing, full refund if he covers postage.

kerley - Member
Wheels hold up tubeless fine and go up easy.
Tubeless valves
But the Trail King tyre is in the sale as an additional item with no mention of it being used tubeless or whether is has latex on it or not.

No, it's the tyre fitted to the wheels.

What the description says to me is: You're buying the wheels/rotors/valves and cassette and I'm throwing the tyres in for free.

As such, the tyres have no value, thus there is no chance for him to have ANY refund.

Does the buyer currently have any items of his own for sale...?

[img] [/img]

I hate buyers like that; although I use ebay a fair bit, I no longer sell bikes on there as it's too much hassle.

Don't let this buyer get away with it, to me the description is very clear, the pics (which form part of the description) show the tyres have been used and are on the wheels.

As others have said, keep it through ebay, ask him to open a case and if necessary then offer the full refund when the item is returned

What the description says to me is: You're buying the wheels/rotors/valves and cassette and I'm throwing the tyres in for free.

As such, the tyres have no value, thus there is no chance for him to have ANY refund.

I think you might be on to something here.

It's interesting to see that the buyer is also bidding on loads of other bicycle parts although I can't see what.
Has he bought the wrong size and wants you to pick up the cost ?

Daffy - Member

kerley - Member
Wheels hold up tubeless fine and go up easy.
Tubeless valves
But the Trail King tyre is in the sale as an additional item with no mention of it being used tubeless or whether is has latex on it or not.

No, it's the tyre fitted to the wheels.

What the description says to me is: You're buying the wheels/rotors/valves and cassette and I'm throwing the tyres in for free.

As such, the tyres have no value, thus there is no chance for him to have ANY refund.

As finbar said .

Had this with a pair of XTR 9sp shifters in top condition on eBay many years ago (£50 I think he paid)
Pics of them with info that they were used etc ( all clean ) 1st I know is that he's had raised a case against me as they had traces of mud on them FFS !

He is clearly another total co@k end and should be clubbed to death with a seal .

He's taking the pee here really.

Firstly that a bagain for wheels with tyres. I haven't even been able to find a 9mm qr 26" back wheel for that cost that's even half decent.

Secondly, the tyres are pictured on the rims, with mud on and you list they go up tubeless and have tubeless valves.

Thirdly, if there's a tiny bit of residue in the tyres, what difference does that actually make.

I'd think of 'hardly used' as having been on the bike and used a few times - so definitely not 'as new' - so wouldn't expect the item to be absolutely pristine - just not very worn.

On the point above, I agree that the listing comes across as primarily for the wheels, with tyres thrown in. Therefore a complaint about a slightly dirty inside of a tyre is irrelevant to me.

Who knows which side eBay will fall on if a case is opened - I've not got involved in one at all despite having sold quite a lot of stuff. Maybe I've just been lucky.

I think I'd not offer any kind of refund and tell him your description was fair and the tyres were just thrown in additionally so you can't see an issue.

Then see what happens.

He is unreasonable. He bought used parts (a shitload for £60!) and is complaining that they are used. We all know he could clean the wheels and tyres up in 20 minutes or less.

I sell a fair bit on ebay. I'd insist he returns the entire lot for a refund.

Have you tried phoning ebay and speaking with someone? It may be a little painful as the phonelines are not the best as I think you speak with people in the Philipines but they have been quick to connect on the couple times I have used them in recent years and at least then you can state your case and get some proper advice. You can mention the call along with date and time of call on any further communications with the git.

As others, I’d insist he returns the whole lot for a refund. Suspect he’ll conclude it’s not worth the effort and will keep it.

The buyer is a chancer. Return for full refund and move on with your life.

BUT. Others on this thread, myself included, would assume from the description that they are set up tubeless and they will have sealant inside, or at least residue. BUT we have "specialist knowledge". Most people who ride a bike don't understand "tubeless", they barely know how to change gear. They can't repair a puncture.

To give the buyer the benefit of he doubt, this is a long shot though, maybe he didn't expect sealant residue, the description doesn't state there would be residue. It doesn't state they are actually set up tubeless. All of the clues are there, valves, etc. But it doesn't say implicitly that they are set up tubeless.

When dealing with eBay customers you have to think in the lowest common denominator. You have to protect yourself from the terminally stupid or the scammers. Cover yourself at every opportunity.

The buyer is still trying it on though.