[Closed] Lbs looses parts for wheels. Wheels now scrap wwstw

Tempted to ask for similar quality replacement.

FTFY

The shop's negligence has cost you a wheel. Why wouldn't they replace it? The least they could do is build it up with a new hub.

You might be better off asking if anyone has an old one you could buy for parts if you really don't want to take this route.

Lbs lost some unique parts from my rear wheel

Have they looked under their fridge?

more info needed as to the full events as to how they lost bits and what wheel?

Have they got a lawn? Have you got any sausages?

I'd be after a *very* good offer from them to source a replacement rear wheel, but I've never worried about matching collars & cuffs.

Their fault, they pay to fix. Why would you even consider paying money out?

They should replace the rear wheel with an equivalent quality one FOC.
I dont think they 'should be expected' to also offer the front wheel to keep them matching, thats too far imo, but they should offer to sell you a matching front wheel at trade, should you want to keep matchy matchy...

If you pay trade for a rear wheel, you've had a very expensive bearing change and the shop get off scott free (unless they refund you the labour charge involved in dismantling the wheel and throwing the internal bits in the bin.)

It's never happened to us, but we would replace the wheel FOC with something equivalent of your choice. No question of charging you anything.

Get them to rebuild onto a new hub? Mismatched hubs I can (and do) live with, but mismatched rims would be pushing it. What's the hub and what part is lost?

boriselbrus

No question of charging you anything.

Certainly agree,if the shop has messed up, it's on them to sort it,OP shouldn't be out of pocket in any way. Certainly wouldn't be paying for my own replacement, trade price or otherwise

My initial thought was that the shop should replace, but is there not something about leaving stuff with them is at your risk. I'm not saying that is the case, but you might want to check any Ts & Cs on any contract (receipt for leaving the wheel with them) before proceeding.

but is there not something about leaving stuff with them is at your risk.

Can't see why. If you had a bike in for service and the shop was looted or burnt down it'd be their insurance that'd cover it.

Have the shop offered any of the above OP?

IMO, what pdw said;

Get them to rebuild onto a new hub?

Can’t see why. If you had a bike in for service and the shop was looted or burnt down it’d be their insurance that’d cover it.

You would certainly hope so, but there might be a disclaimer. Best to check.

My initial thought was that the shop should replace, but is there not something about leaving stuff with them is at your risk.

No, and any clause like that would be deemed unreasonable. I'm a little bit surprised that the shop isn't already proactively resolving this for you rather than punting it back to you with a shrug when they can't get hold of a part.

could the shop get someone to machine up the correct part? if its just an axle adaptor cap or similar, it shouldn't be too hard for a guy in a shed with a lathe (note : I've never machined anything)

Why would there be any other option other than the shop giving you a like for like replacement? No offence but instead of asking the internet what it'd do, get in there and tell them to fix their problem.

Sorry, forgot it was STW. Add frozen sausages and bombers if required.

Shop to replace with equivalent wheel.

Or burn the shop down in a very specified and limited way*

*Don't

What have they lost?

what bits have they lost?

They can't escape liability, I don't think - they surely have a duty to not lose stuff you leave with them. That's ridiculous.

Complete no brainer, shop should build up on new hub or offer replacement wheel of similar quality. If you also want to replace the front then would be fair to provide this at trade.

At each end the axle there is a top hat, with an o ring seal, threaded and a knurled end with 2 flats for cone spanners
Both of those, pls a lock k nut that nips down pre load
Ritchey W c s vantage wheels
Ritchey warrenty is now swiss based and they sent me all they had keft in stock
Which were top hats for boost axle spacing and wrong sized

Ritchey warrenty is now swiss based and they sent me all they had keft in stock

So the shop didn't even try to hunt down the bit they lost? Left it to you?

CRC did the same to me!

After some foot stomping I got a full refund, but as I got a killer bargain on sale, didn't quite work out

Don’t think new for old is fair ask but in same situation I would request kindly that they rebuild with a similar quality hub, or offer you an upgrade at trade price. DT Swiss 350 is reasonable cost and very nice!

Don’t think new for old is fair ask but in same situation I would request kindly that they rebuild with a similar quality hub, or offer you an upgrade at trade price.

Absolutely fair IMO, the OP has an unusable wheel and the shop is at fault. As for any upgrades, maybe the difference in cost at trade.

Can the boost end caps be machined down to size? If they're just a different length, it should be easy enough.

Two parts to this ...
1) They lost the bits so they need to either find them or replace the wheel with a new one.

2) Reasonable time... you are missing riding and it's Covid supply.... they need to loan you a wheel of equivalent or better whilst this gets resolved.

As a parallel... I took my car for a service. Whilst at the garage the parts supplier reversed into the bumper.

Frankly it's an old wreck cosmetically but the garage owner drove me over a courteousy car whilst they got a new bumper and sprayed it up. Their parts supplier paid for the bumper and spray off insurance but the garage lent me the car without even asking.

And they are a different diameter
My wheels are cl rotors and the top hat has to fit inboard, wheras 6 bolt rotors thr top hat abuts the hub body, i think as i dont have a 6 bolt set up to compare to

And yes, l b s guy next to useless, i started with upgrade bikes, then atfer a wall of silence contacted rory who put me on to Ritchey. Eu. And another 6 emails later the wrong and pre used parts arrived along with a note saying this should work, best we could do is secondhand. Machining down would work, but thete is an o ring seal to protect the bearing that would be lost

As others have said, I don't understand how the LBS messing should be at your expense.

Sorry to hear this but surely this is an issue for the shop to sort out can you not get them to replace with a new wheelset, this is really not your issue to resolve.

Think UPgrade is the Ritchey importer, might be worth a call to them.

edit - doh! Just seen that you've already done that.

Problem is i am simply too nice.
If i source a hub then they cough for spokes amd wheel build does thst seem fair
I have a spare set of non ust wheels to use, trust me i am not missing out on riding, just slowero with mis matched wheels, the shame, oh the shame of it..

WTF mate, there's being nice and there's being a lemon and getting walked all over.

There's nothing "nice" about it.

THEY lost your bits. It's on THEM to sort it. End of.

Shop need to replace, if they have rendered the wheel useless. I reckon you'd be on shaking ground if you were expecting matching wheelset - that is a vanity thing rather than a mechanical necessity, so a wheel of equal value and function is all they really should be providing.

I'd be getting them to source a new hub or comparable quality and build it onto the exisiting rim at their cost that way you maintain the aestehtics of the wheelset (almost).

They messed up, it's their problem to fix.

I'd be more drawn to specified and limited burning after that response.

I have a spare set of non ust wheels to use, trust me i am not missing out on riding, just slowero with mis matched wheels, the shame, oh the shame of it..

Well that's one thing...

I reckon you’d be on shaking ground if you were expecting matching wheelset – that is a vanity thing rather than a mechanical necessity, so a wheel of equal value and function is all they really should be providing.

Vanity or not .... it's their problem.
I'm the last person to worry about matching anything ... most of my bikes are based on whatever was cheapest but I do have 2 matching wheelsets and I expect them back matching. If notrhing else it devalues the bike/wheels resale.

Completely agree with Weeksy and squirrelking... there is "nice" and "too nice".
Being "nice" is so you screwed up, I have other wheels whilst you fix it....

singletrackmind

Problem is i am simply too nice.
If i source a hub then they cough for spokes amd wheel build does thst seem fair
I have a spare set of non ust wheels to use, trust me i am not missing out on riding, just slowero with mis matched wheels, the shame, oh the shame of it..

Why would you source anything? Tell them to fix it. Whatever needs sourcing or paying for them is up to them. No money should change hands at all.

Sounds like they DGAF, shoulder shrugging muppets, this isn't France 😁.
Name and shame, they owe you a hub and a free wheel build, or a new wheel.

Mistakes and accidents happen, but ultimately you did not lose the bits.

But I'd also be doing a bit like you are and trying to identify and perhaps obtain the parts just to make the issue go away asap, but with appropriate consideration from the bike shop in return. However, ultimate position would be straight replacement wheel at their cost or suitable rear hub built into the existing rim at their cost.

I'm guessing that the hubs were made for Ritchey by the normal suspects, therefore potentially another hub brand would provide the spares required?

Have you told them what you want? Not that you should have to, but if you're running around trying to sort spares/replacements they're probably going to do even less to help you as they think you're sorting things.

As has been said, there's being nice and there's being walked all over. What exactly have they offered, if anything?

The square of f a
No naming and shaming, young guy, new shop covid lock down etc
5 visits with a nah, mot got your parts in yet mate response
So i took it upon myself to source the spare parts as i knew it would be quicket and more likely to happen

If i source a hub then they cough for spokes amd wheel build does thst seem fair

No it doesn't.
You are out of pocket due to their mistake.

Seriously, you need to toughen up a bit and tell them they need to rebuild your wheel at their expense, not yours.

5 visits with a nah, mot got your parts in yet mate response

So he has acknowledged that he's lost the bit, but hasn't realised that the bit is unavailable and the hub is scrap? Time for a conversation.

They haven’t lost the parts - they can’t be bothered to look for them properly 😀

There’s always small claims if push comes to shove

Can replacement parts really not be sourced?

The bits you describe wouldn't be part of this kit would they?

ritchey-mtn-hub-axle-conversion-kit-rear-135-x-10-to-142-x-12-mm (showing 1 in stock at SJS)

Problem is i am simply too nice.
If i source a hub then they cough for spokes amd wheel build does thst seem fair

Can I have all your money and assets?

No naming and shaming, young guy, new shop covid lock down etc

Looking from the outside you have gone above and beyond.
Quite honestly you're doing the young lad a huge favour, least he can do is put it right.

That conversion kit appears, at least visably, to be very similar.
However, the top hat part will be longer to increase vthe axle width and might have a different diameter rim
That said it doesnt state cl or 6 bolt so maybe thats not the difference. Possibly they changed the body diameter on the vantage mk2 and its that reason why the part Ritchey sent is too big.

Quite honestly you’re doing the young lad a huge favour

Not sure he is really. If this lad wants to stay in business he's either going to have to figure out himself that this is his problem and not the customer's or he's going to have to have it explained to him. He doesn't seem to be far along the path of the former option so far, so I'm one of those who would suggest you go to the shop and dig your heels in until he comes up with a solution.

You can always meet someone half way once they've started moving.

orangespyderman

Not sure he is really. If this lad wants to stay in business he’s either going to have to figure out himself that this is his problem and not the customer’s or he’s going to have to have it explained to him.

Yep you're correct and sloppy typing on my part.
More accurately ..."so far" STM is doing a huge favour but ultimately the lad needs to take responsibility before someone less nice gives him an "honest review" or starts legal action.

Update
3 hours in the garage
Some youtube video watching
Ritchey wheel pdf and........
The bearings werent deep enough into the cups
I don even think they are the correct beatings tbh
Thats why it wouldn't go back together again
And, it wasn't the wrong length top hat thingy, the bearings were 5mm ish outboard, that's the raeson the top hat refused to seat into the hub correctly

However it still refuses to go back together properly and is pissed in the frame so tyre is rubbing on chainstay

3 hours of head scratching and im no better off.

So the shop doesn't have the wheel anymore and you've wasted another 3 hours of your life trying to figure out whats wrong and can't work it out? Time for a different, competent bike shop if you're not even sure the bearings are right.

Time for a different, competent bike shop if you’re not even sure the bearings are right.

Yup, best to start again from scratch and explain the saga so far to the next bike shop/mechanic

Hopefully at least you'll not have been charged for any work attempted by the 1st LBS

You're being pretty selfish in your attitude frankly.

By bending over and letting them get away with this, you are unfairly denying them a valuable learning experience.

Not only is this unfair on the LBS (learning is always good, even when it's painful) but the next customer who is treated in the same way will get the same crappy service you are getting.

And it will be all *your* fault.

Go and give yourself a stern talking to.

Yes dad

Don't answer back to me! Straight to your room!

Have you measured the bearings? Best thing is to take everything out and start from scratch.

Considering their incompetence and followed by lack of taking responsibility do you want them doing any further work on your bike?

Can you email pictures of the hub and freehub internals to cnc@superstarcomponents.com

I have a sad game where I see what factory makes each brands products. I suspect it’s KT hubs knowing richey, so loads of other people selling the same hub. Bet you can get the endcaps with little hassle from another brand.

Neil SuperstarComponents

Wow, so the guy has f##ked up every single aspect of the job, that takes some doing, definitely shouldn't be in business, people less fortunate than yourself are going to get seriously stung by this clown when they cant afford to be, they wont be as nice as you so will probably give him a correct beating 🙂

Sorry, as part read/part skim read the thread op.

So the lbs lost some parts AND fitted the incorrect wheel bearings too??

Take it elsewhere.hope they didn't charge you.

Big edit.

Have you spoken to the shop folks and told them what you expect from them?

I’d missed the second page of the thread where you took this on your shoulders.

sounds like pretty poor service. At this stage you likely have a claim under the regular consumer protection laws: goods not fit for the purpose they were supplied for.

go back, explain what you want then negotiate

Lbs lost some unique parts from my rear wheel
Importer cannot source replacement parts
Wheel which only needed bearing change now scrap

At each end the axle there is a top hat, with an o ring seal, threaded and a knurled end with 2 flats for cone spanners
Both of those, pls a lock k nut that nips down pre load
Ritchey W c s vantage wheels
Ritchey warrenty is now swiss based and they sent me all they had keft in stock
Which were top hats for boost axle spacing and wrong sized

5 visits with a nah, mot got your parts in yet mate response
So i took it upon myself to source the spare parts as i knew it would be quicket and more likely to happen

3 hours in the garage
Some youtube video watching
Ritchey wheel pdf and……..
The bearings werent deep enough into the cups

I missed a few bits of information earlier.

Trying to piece this together and reading between the lines.

1. The lbs doesn't have tools/knowledge for the task.

2. They mashed the crap out of the end caps trying to use them to get the new bearings back in.

3. They then told you the end caps were 'lost'.

4. The new bearings may or may not be the right size. Either way, they are not fitted correctly

5. The new bearings are probably ruined.

6. The hub may be ruined - trying to force incorrectly sized or misaligned steel bearings can ruin the aluminium bearing seats, the axle might be bent or ruined.

7. You don't fully understand what you're looking at and are being fed dodgy information from a dodgy mechanic.

8. You need to get the wheel to a good mechanic, and/or give up and buy a new wheel, or spend several more hours learning how to DIY get parts & tools to sort it yourself.

9. The dodgy mechanic needs to learn they need a bit of training/tooling before they set up shop, or it is not going to end well, worst case somebody could die or life changing injury.