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My local shop have just told me £25 for a Reverb warranty issue (Postage and time).
This seems like a lot for something that should essentially be free...?
Fair enough I didn't buy it from them, but still...
Seems a bit cheeky to buy something elsewhere then expect another retailer to pick up the cost when something goes wrong?
You didn't buy them from them your contract is with the original retailer.
Send it back to place of purchase and let them deal with it.
I'd expect to pick up the cost myself, but just thought £25 to post a small box seemed cheeky.
I called fisher and they said just go to any shop with a fisher account, it doesn't make any difference who sends it in. I bought it from planet x/on-one, it doesn't make sense to send it to them, for them to send it somewhere else, to have it sent back to them them sent to me.
Just spoke to another shop in Nottingham and they seemed happy to do it for £7...
spicer - Member
I'd expect to pick up the cost myself, but just thought £25 to post a small box seemed cheeky.
Time, effort, materials, lost sales opportunities etc. How much did you save buying it online from somewhere else? Was it from the UK?
When people sell stuff part of the money grabbing profit they make goes into providing support to the customer who bought said item to look after them in the event of problems. Set-up tweaking and warranty work. You should take the issue up with the retailer who sold you the defective item.
Not sure I agree with that sentiment...the issue is with the seatpost and is a warranty piece...it should be returned by any Fisher account and then sorted by SRAM (via Fisher in the UK)...the shop should be charging Fisher not the customer as the warranty piece is with Fisher.
Yes, we should all support our local shop, but for warranty work, it shouldn't be the customer who has to pay...different if they broke it and it wasn't a warranty piece, they should pay but if it has been said to be warranty, they shouldn't be picking up the bill for postage...if it was working as expected it wouldn't be getting sent back.
DickBarton, it wouldn't be on if he was as customer of the shop in question, but he wasn't, he bought it elsewhere. Seems fair enough to me.
The warranty is to be dealt with by the retailer and then taken up with the supplier. Try returning something to Tesco that you bought in Sainsbury. There is more than a material cost to dealing with issues, there is time and all that, if it's not fixed then you would end up dealing with a customer who is not your actual customer for nothing.
TBH it's perfectly acceptable to ask the customer to cover costs especially as they have a completely valid and simple method to return to item via the retailer who sold them the product.
The shop has no obligation to do anything.
I see both sides of the argument and I agree I should have to pay, I just thought £25 sounds like a lot.
I'll pop it to the other shop for £7.
It would be good if we could just provide the proof of purchase and book warranty issues directly with fisher.
It would but then fisher would need to pay someone (or allocate somebodies time) to check and validate the proof's deal with individuals, post to random addresses etc. Thats not what they are set up to do.
I still don't see why you wouldn't send it back to the original retailer.
It would be good if we could just provide the proof of purchase and book warranty issues directly with fisher.
As Mikewsmith said, its up to the retailer to sort it out, your contract is with On-one/planet x not Fisher or any other shop.
Anyone else is doing you a favor and giving up time to help someone who hasn't put any money their way.
Actually the legal obligations under the Sale of Goods Act (that so many of us are all now aware of thanks to Martyn Lewis, Dom Littlwood et al) are all with the retailer.
Just because they might be a Fisher dealer, they have no "obligation" to deal with it for you. They may offer a service, but that comes at a cost.
Sorry no sympathy from this quarter, "you pays your money, you makes your choice".
It would be good if we could just provide the proof of purchase and book warranty issues directly with fisher.
That's why they have a dealer network, who have a cut. Can you imagine the carnage if every end user spoke to them direct?
Mine broke recently, local shop charged me £10 to send it back, but fair play to them they helped me out and now I've just spent £300 on brakes with them. Pays to help people sometimes
Seeing as Royal mail will throw it in the bin if you send it with them we have to use Tnt now.Who charge a minimum of £13 for a collection.Half an hours time doing the online claim and boxing it up.We'd end up charging £20.