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So last weekend after completing a cx race on my Crux pro carbon framed cx bike upon cleaning it I noticed it had a crack in the frame around the steerer column on the top tube. Gutted. Took it to the LBS who sent pics to Spesh who in turn agreed to issue a complete new frame set under warranty who then sent the new frame to the LBS who in turn built up the bike by Friday ready for this weekend's racing. Big up to Specialized and my LBS! 🙂
Isn't that how a warranty is supposed to work?
If only it'd been designed/built properly in the first place.....
Tough crowd this morning.
That's a good turnaround for a warranty replacement in the real world.
Isn't that how a warranty is supposed to work?
Yes it is, but generally we only hear about it when it doesn't. Good service deserves acknowledgement as much as poor service deserves vilification.
Aye, thumbs-up to good service, who is your lbs?
Well it's a lot better than them saying I shouldn't have ever tried jet wash a bike because the paint will fall off it ,no shit sherlock. I have a bike with random patches of entire paint missing
I'm sure if it cracked they would Rob ably say it's because it was jetwashed , Wouldn't touch another spesh as long as I live I understand stickers could be blasted off into oblivion but really ,the paint, I don't think so.
@on and on. Of course that is how service is supposed to work but I can think of quite a few bike companies where it is anything but. Lapierre springs to mind whose warranty service was so shocking my LBS refused to work with them anymore.