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I emailed Hope academy last November, again in January and about 2 weeks ago to register an interest as requested on the site. No response to any of them.
Is it still in operation? I like the look of the bikes and the scheme but I'm loath to give money to a company that can't even be arsed to respond, not even an automatic "thank you for your enquiry". It's like emailing into a black hole.
I realise that Hope have ceased production at their manufacturing base but assumed that someone would still be manning desks. And this can't have been the case last year!
I got an email response to a technical enquiry within 36 hours last week/ end of the week before.
My mistake, it was actually through the contact page on the site rather than a direct email. I can't see one listed.
https://hopeacademyuk.com/contact
didn’t realise that they had shut the factory.
we got a bike through the scheme in February but had to reregister on the webform on the site that selected the size and colour you wanted. We had been registered before (last year) but didn’t hear anything back but the response was pretty quick once the webform went in this time.
However we didn’t get the colour we asked for and I never got a response from them when I told them. Daughter is very happy with it though so it was just to get them to update the paperwork.