[Closed] Has something happened at Planet X?

Kitesurfing, yeh, that's my previous employer, I was marketing director there for 7 years.

And what's your role now at p-x? Are you part of customer services, and posing as a company representative?

As other have said, since you're new to the company it might best to use an account which indicates that you're actually an industry rep.

Brant left On One to reform his band REM

Brant
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Michael Stipe out riding before a gig:
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I'll have another go at that. The one that actually drops.

Hmm, for most it seems to be the getting it up bit where the issues normally come.

Hmm, for most it seems to be the getting it up bit where the issues normally come.

It's an age thing.

This smacks of damned if you do damned if you don't!

Back to the collective for STWers I would like to offer up:

loveliness as in the collective noun for ladybirds.

A loveliness of STWers. 😆

An entitlement of STWers.

[i]An entitlement of STWers. [/i]

Is this the official PX/OO point of view?

[edit] brant 'got away' with stuff because he had a 'face' and had been on here, like, forever. The danger of mixing your personal point of view and customer service role is that people won't understand where the line is to be drawn between the two.

[edit] brant 'got away' with stuff because he had a 'face' and had been on here, like, forever. The danger of mixing your personal point of view and customer service role is that people won't understand where the line is to be drawn between the two.

Indeed. Brant earned the right to call us all ****s. 8)

What's damaged the brand ime is casual dishonesty and that's not come from Brant- it became a problem when he left.

What damaged the brand was constant comments on forums (and yes, Singletrack is pretty much the go-to place for information about mountain biking - I don't know a single rider that doesn't frequent this forum) about poor customer service, poor product quality and poor warranty handling. This was compounded by 'loose cannon' Brant and his not-very-PR-savvy approach.

He seemed to adopt a much more structured, customer-friendly attitude after the last debacle, but it's no surprise to me that he's been moved/sacked/resigned/whatever and replaced with a slightly less volatile mouthpiece.

PX/O-O struck very lucky in that one of their first models, for reasons completely at odds with logic, won something of a cult following - particularly on this forum - and they've all but demolished that in recent months.

I would imagine a conversation has taken place regarding damage limitation and rebuilding that following on this forum and this Squiggle chap has been given the unenviable task. I think that's what's known in rugby parlance as a "hospital pass"!

And what's your role now at p-x? Are you part of customer services, and posing as a company representative?

aag, just seen my typo in earlier posting. Was meant to be[i] ' [b]posting[/b] as a company representative.'[/i]

Hopefully not a freudian slip, may have come across as a bit rude. 🙂

Brant (if you do..) what would you call your new bike frame company?

Well I for one welcome sq225917 to the forum. I've only ever made one purchase from on-one and it went smoothly but that doesn't mean I don't enjoy reading the rants of others 🙂

Brant (if you do..) what would you call your new bike frame company?

Wollen Industry.

(and if you anyone can get the joke, I'll buy you beer all night)

and this Squiggle chap has been given the unenviable task.

I've got a feeling he's just a junior sales grommet who has independently added 'stw rep' to his CV....nowt official or even something I suspect 'they' are aware of.

Personally I like having Brant post and hope he continues to do so. Often a little short and cryptic but people with an interest in bike design who have had a chance to apply it in the real world are worth listening to from time to time.

What damaged the brand

😆 have to agree with northwind, I don't think a few overweight overpaid keyboard warriors on this forum getting wound up represents the damaging of a brand.

Brant, why did you make the rear brake mount of the Whippet such a perfidious thing?

It is my perfect single speed/XC race/"light trail" bike otherwise.

I don't think a few overweight overpaid keyboard warriors on this forum getting wound up represents the damaging of a brand.

That comment couldn't possibly be more wrong.

An entitlement of STWers.

I'm warming to this guy.

An entitlement of STWers.

It's "an affront" of STWers... 😉

More importantly has shimano stumped up those cassettes yet.
Slippery bunch those Japanese.

I've got a feeling he's just a junior sales grommet who has independently added 'stw rep' to his CV....nowt official or even something I suspect 'they' are aware of.

Bit of a backwards career step then ?

.....my previous employer, I was marketing director there for 7 years.

Slippery bunch those Japanese.

Srippery Shirley?

[i]Srippery Shirley[/i]

she did have that reputation, didn't she.

actually RATS... wow.

Police are appealing for witnesses after the smouldering remains of a man who made an open offer of assistance to internet forum users were found on STW.

Neal - Very true. I got the impression from a Hora post a while back (Hora thinking he had spoken to him whilst deciding on the size of a bike purchase) but thinking about it again, taking too much from a Hora post could have been an error!

Chip, 11-28t 6800 are back in stock at the warehouse.

and yes, Singletrack is pretty much the go-to place for information about mountain biking - I don't know a single rider that doesn't frequent this forum

I don't know any. And no-one I've ever mentioned it to on the trails has ever given me anything other than a blank look.

It's easy to get carried away by self importance.

Neal, a backwards career step? Au contraire! I consider that I've found my true calling.

It certainly beats commuting/moving to Berlin, when my daughter had just started school and my Mrs is in the final year of her PhD, which was the option should I have chosen to stay with my last employer when the company was bought out.

and yes, Singletrack is pretty much the go-to place for information about mountain biking - I don't know a single virtual rider that doesn't frequent this forum

we're all riding gods on here, everybody knows that

Neal, a backwards career step? Au contraire! I consider that I've found my true calling.

I wasn't saying that you had taken a backwards career step.

I was saying that someone's assumption (that you were a junior in customer services who'd decided he would be the unofficial voice of PX without anyone knowing) was probably incorrect.

Ah sorry Neal, my mistake. I'm sure it'll not be my last 😉

was probably incorrect.

But was it Simon? I think you probably should disclose your actual role at Planet X and if you are posting here in an any sort of official capacity.

Brant:

According to [url= http://yourdailygerman.wordpress.com/2012/03/19/learn-german-online-verb-conjugation-2/#more-1061 ]yourdailygerman[/url]

Wollen is german for "want".

Want one industries?

Chip, 11-28t 6800 are back in stock at the warehouse.

Phew!

I would love it if it turns out that sq3644673828293 doesn't have anything to do with Planet X

#planetwho?

Hashtag in forum posts?

Oh dear.

#justsayin

Singletrack is pretty much the go-to place for information about mountain biking - I don't know a single rider that doesn't frequent this forum

Just because it had been bugging me for days I looked up sq225917 on the OS map, it's in the Irish Sea, on the route of the Cork-Roscoff ferry.

FFS give the guy a break.

'yeah, I'm new, if there's anything I can do to help, just ask'

'i demand your credentials!' yours, Outraged of STW

SQxxxxx when you getting stainless 32T ss chainrings back in? ta!

sq225917 - will you be posting your own personal musings about life, the universe and everything on the planet x twitter feed too?

I thought Brant might call his own frame company ' done one '

Or even better, DO ONE.

I don't know a single rider that doesn't frequent this forum

I don't think you know many riders then!

jimoiseau, I'll be filling up the Sheffield Twitter and Facebook pages with the usual pointless drivel intended to whip cyclists up into a blind spending frenzy.

thisisnotaspoon - Member

Just because it had been bugging me for days I looked up sq225917 on the OS map, it's in the Irish Sea, on the route of the Cork-Roscoff ferry.

Ah, the secret undersea crypto-zionist base. All becomes clear.

Del, 3rd week of August.

Ah, the secret undersea crypto-zionist base. All becomes clear.

Wierdly, bing comes up with "no image" rather than the usual default tiled sea/waves it shows whene there's nothing there. The plot thickens!

...I thought for a moment Brant was now working at Orange when I started watching this the other day;

3rd week of August.

This year?

@curious, I never checked.....

I do hope so, otherwise I will have failed on my first response. My money is on the 21st but it could be a few days either way. Leaves on lines, pirates on the high sea; who knows the vagaries of international sea freight?

and yes, Singletrack is pretty much the go-to place for information about mountain biking

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think i raised that px were having issues 2 weeks back and got flamed for it ...

I am so looking forward to the next few months.

think i raised that px were having issues 2 weeks back and got flamed for it ...

There's [i]issues[/i], where's my frame/jacket/sausage etc, and there's stating a company is about to go tits up.

Oh yes that thread that I had to google then cache to view....

Christ, I wish my "FS - Ultegra chainset" thread was as populated.

rob jackson - Member
think i raised that px were having issues 2 weeks back and got flamed for it ...
POSTED 1 HOUR AGO # REPORT-POST

You were talking utter shite though from what I saw on google cache.

Planet X sell Ultegra chainsets, but if you want one second hand [url= http://singletrackmag.com/forum/topic/ultrgra-standard-double-5339-1725mm-1 ]try here. [/url]

Sean, try a picture that always helps. Maybe a story about the good times times that you had with your cranks and then sign off by asking people to tell their favourite ultegra crank story. If you can show a picture of some famous ex someone using them Even better.

Engagement- it's the basis of all effective marketing don't cha know... 😉

I'm glad sq225917 is posting. I think lending a hand on the forum for folks isn't a bad thing and is maybe being blown out of proportion.

If he continues to give PX the human face that Brant gave it, then it's a good thing. I'd rather have a 'I wonder if sq225917 is online to answer my gripe' than nothing, lets put it that way.

I've never had any problems buying from PX (other than pushing the limit of my Credit card) but it's always nice to know that someone is able to lend a hand/ear/keyboard...

Just me, but I think the demands for personal/professional details are harsh.

I've bought stuff from PE/OO and it's generally been spot on. When I've had a problem (wrong items delivered, gloves torn after 2 rides) the customer services have been fine.

I appreciate from reading threads Brant has sorted a few internetters' issues out, but Internet forum rescuer isn't really a required role for a bike shop.

Just me, but I think the demands for personal/professional details are harsh.

I don't see a problem with it at all.

Someone saying they work for PX/OO and offering to sort out people's issues is great, and they seem to need it.

But asking what their actual job is isn't exactly overstepping the mark.

Seems perfectly logical to want to know who's dealing with your problems, rather than just some made up forum name.

I'd rather have a 'I wonder if sq225917 is online to answer my gripe' than nothing, lets put it that way.

Maybe I am being ridicules here, but how about contacting PX/OO.
I know outrageous, how would the face of on one then go on to shamelessly plug their products.
Beats paying for advertising.

Chip, I happen to agree with you, there's a customer service team just waiting to answer any questions. But not everyone likes the phone, some people prefer forums, some prefer Facebook, some like to come into the shop and get hands on. A good company caters to all tastes.

I'll not be plugging anything, just answering questions.

Squiggle seems like a decent bloke so maybe the haterz should give him a bit of slack.
On the "go to place for ruining your mountain biking brand" (really??) that will probably be just enough slack to wrap around his neck and allow him drop 6 feet.

the "go to place for ruining your mountain biking brand" (really??)

Nice paraphrasing 😉 , but yes. If a company has built a large part of its brand around a cult model like the inbred - a frame that would have had very limited success had it not 'gone viral' on forums like this and the magazine that hosts it - it would make sound business sense to continue to cultivate that revenue stream.

And yes, most mountain bike riders I know, whilst maybe not "Big Hitters" - or even registered members - all visit this forum every once in a while.

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Matt24k - Member

Squiggle seems...

Brilliant. I like "Squiggle" a lot more that "sq225917" as it will be a heck of a lot easier to remember! 😉

'squiggle'.... I've been called far worse.