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bought a Boardman CX bike there in October. It's been pretty much abused daily, as a commuter and winter bike. noticed last week the hub bearings were very loose, lots of give in the wheel, and the headset was a bit 'loose'
Didn't have a receipt (god knows where it's gone) but took it into the store I bought it from anyway, as they do offer a 12 month warranty on parts.
They took it, said they'd look at it, and give me a phone when they knew what was wrong with it.
three hours later, got a phone call, all fixed, serviced and tweaked the brakes as well (BB5s) and fettled the gears.
No charge, and after checking it over, they've done a very good job.
just for balance 🙂
Sounds like my LBS.