Great customer serv...
 

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[Closed] Great customer service from a real bike shop ...I think.

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so I've been trying to buy a new hard tail over the last few weeks.

all the usual suspects tried. Direct supply ie Cotic, CRC, Evans , Bird and Alpkit  etc. no joy.

I ended up at a good old fashioned bike shop. Guess what...... great service, great advice......and no they actually stocked the bike I wanted.... And in my size.

Plus they were prepared to do a deal on price so I managed a better spec than my budget would have allowed.

I ordered Monday night,  despatched yesterday and delivered without a hitch today via Rm 48 ahead of schedule.

Thank you Moose Cycles.

one happy customer.

Thats it.....

Richard


 
Posted : 15/08/2018 7:37 pm
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I don't think it'll catch on. Sounds like a lot effort involved there!


 
Posted : 15/08/2018 7:47 pm
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Sure you cant find anything negative for a long winded no point conversation lol sound really nice proper bike shop, website is very good to. www.moosecycles.com


 
Posted : 15/08/2018 8:19 pm
 kilo
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Moose are my lbs, Very good shop and people . Unusual for London in being predominantly a mtb shop


 
Posted : 15/08/2018 8:23 pm
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And I'm in Preston in the north!


 
Posted : 15/08/2018 9:03 pm
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Is Greg still running the place? One of the good guys.


 
Posted : 15/08/2018 9:21 pm
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Wasn’t a Whyte 905 in large was it ?


 
Posted : 15/08/2018 9:21 pm
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Yes it was think I spoke to you on phone Tuesday am. Confirmed my suspicions you are one of the good guys!


 
Posted : 15/08/2018 9:35 pm
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I ended up at a good old fashioned bike shop

I ordered Monday night,  despatched yesterday and delivered without a hitch today via Rm 48 ahead of schedule.

If you were there why didn't you take it with you?


 
Posted : 15/08/2018 9:39 pm
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Via the web and telephone great service


 
Posted : 15/08/2018 9:41 pm
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all the usual suspects tried. Direct supply ie Cotic, CRC, Evans , Bird and Alpkit  etc. no joy.

Why couldn't they provide a suitable bike?


 
Posted : 16/08/2018 10:38 am
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I ended up at a good old fashioned bike shop.

Via the web and telephone great service

Lol. So you weren't actually at the shop? In that case Cotic, CRC, Evans , Bird and Alpkit are probably someones good old fashioned bike shop as well.


 
Posted : 16/08/2018 10:48 am
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Plenty of online retailers are 'LBS'. Ones I've used recently - Sunset, Winstanleys, Tredz. It's only a 'real' LBS if you walk through the door. If I'm buying online from someone I've not used before I usually check to see if they are a real shop or an dedicated online retailer.


 
Posted : 16/08/2018 1:53 pm
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Am curious...

so I’ve been trying to buy a new hard tail over the last few weeks.

all the usual suspects tried. Direct supply ie Cotic, CRC, Evans , Bird and Alpkit  etc. no joy.

Fair enough - of those one CRC & Evans stock bikes that they don't make.

I ended up at a good old fashioned bike shop. Guess what…… great service, great advice……and no they actually stocked the bike I wanted…. And in my size.

That's cool, but if you didn't want a Cotic, a Bird, or a Alpkit why did you try them? Sorry if this comes of dickish, but I'm generally curious...

Also - we need pictures 🙂


 
Posted : 16/08/2018 4:15 pm
 tdog
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Any clues as to what it is


 
Posted : 16/08/2018 8:06 pm
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Saw a great deal on the wrong size bike in a shop in Newcastle. Phoned my LBS, told them and they matched the price for the latest model. Win all round!


 
Posted : 16/08/2018 10:43 pm
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Saw a great deal on the wrong size bike in a shop in Newcastle. Phoned my LBS, told them and they matched the price for the latest model. Win all round!

You bought the latest model of the wrong sized bike?


 
Posted : 17/08/2018 5:43 am
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If it is a Whyte 905 a shim cut from a beer can helps to stop the seat post constantly slipping down...


 
Posted : 17/08/2018 8:04 am

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