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saved up for 6 months and bought my dream(ish) bike,
but nothing prepared me for the BB30,
got through one BB in 4 weeks, this was replaced by the bike shop, they said it was out of good will and to stop jet washing the bike (which I have never done)
now BB has gone again after 6 weeks, bike shop are unwilling to replace BB, won't respond to emails to even book it in for a replacement BB which I was willing to pay for just so I can ride the bike again,
I bought the bike as a 2012 version of my previous bike, both bikes are aimed at XC racing and endurance, I do a lot of miles and will happily replace a HT2 BB after 4 month or 3 months in winter on the old bike, BB30 is flawed imo,
hence I would like to take the bike back and ask for the full refund under the sales of goods act and claim the bike is not fit for purpose and not of reasonable quality, as I don't find it expectable to spend £3k on a bike for it to have a major component replaced once a month,
what's my chances?
2 chances I'd say... Bob Hope and no hope! And Bob died 9 years ago... 😉
Your argument is with the designer of the BB30 standard, not your LBS or the bike manufacturer. Your options are to find a better quality BB and spend the money on it, buy another standard BB and fill the bearings with a decent quality waterproof grease from new (BB bearings usually come with hardly any grease in oddly enough!), or you can also fit an adapter to take a conventional HT2 BB and crank and do that but lose the stifness benefit of the BB30 setup.
can't advise but thanks for the heads up, i find HT2 s**t (and stiff) enough.
regular regreasing seems the only way.. boring!
No, his argument and contract is with the shop he bought it off, as he's saying they're selling goods not fit for purpose.
On a mountain bike he should expect more than 6 weeks from a non consumable component.
On a mountain bike he should expect more than 6 weeks from a non consumable component.
BB is a consumable component though. BB30s are shite though.
well the manufacturer didn't have to choose the BB30 standard (actually its PF30), there is only one PF30 on the UK market from SRAM, from my understanding,
I am currently regreasing once a week, that extended the life a bit this time, also running a HT2 crank with spacers, which are pain to remove each time to regrease the bearings,
last option is PF30 to BSA/HT2 inserts so I can run a HT2 BB,
but really, why should I have to spend all this time and money, I bought into something I thought was going to work and last,
You may have to initiate legal proceedings to succeed, however if you do succeed then it would be a nice precedent to have set for the rest of us to enjoy!
Why not contact SRAM direct ?
At the end of the day its there product thats not fit for purpose
if anything fails within 6 months of purchase from reasonable use they first have to try a repair..which they have done and now it has failed again you are well within your rights to request a full refund on the premise the goods are not fit for purpose.
these rights are no different from anything you purchase..as it sounds like you are within 3 months you have even more of a case.
don't take any crap from them if they say you need to contact the manufacturer, your contract of sale is with them, you don't have to wait for them to contact them neither..it is the sellers responsibility to make sure what he is selling is of reasonable quality...which it sounds like yours isn't.
if you have any trouble, please PM me as I can have my legal department draft you a letter. I had a similar problem before with a wheel set and they refused to refund me...until they got my letter and they realised I'm not taking their crap.
good luck
Rick
No, his argument and contract is with the shop he bought it off, as he's saying they're selling goods not fit for purpose.
Yes, but the bike is fit for purpose. To argue it's not you would have to take it up with the manufacturer or the designer of the BB30 standard.
What is the bike out of interest? I wonder about these newer BB standards as every time a new one is brought out, it takes them ages to seem to get any respectable bearing life out of them. HT2 bearing life was rubbish for a while, they improved it quite a lot after a couple of years though, maybe this is what you have to expect from BB30? 😕
Yes, but the bike is fit for purpose. To argue it's not you would have to take it up with the manufacturer or the designer of the BB30 standard.What is the bike out of interest? I wonder about these newer BB standards as every time a new one is brought out, it takes them ages to seem to get any respectable bearing life out of them. HT2 bearing life was rubbish for a while, they improved it quite a lot after a couple of years though, maybe this is what you have to expect from BB30?
thats the point..it isn't fit for purpose! BB30 maybe just fine, and if he got a replacement bike it may be fine..but the 100% fact is he has had two BB's installed in a very short space of time..meaning the bike he has purchased is not fit for the purpose he has purchased it for.
the law states a product should last a reasonable amount of time with fair usage...his bike isn't lasting at all.
I have BB30 on a couple of road bikes and one of them is a pig! needs re-greasing all the time and clicks and all sorts..the shell isn't 100% perfectly aligned, nothing can be done about it..thats just a tiny manufacturing tolerance that causes it..but that didn't start playing up for over a year of very heavy use (over 6000 miles a season) the other bike is fine and no hassle at all after two years and they are both Sram BB30 bearings.
you don't have to expect to have dodgy goods...you have to expect quality goods as the law states!
if my wheel bearings in my car failed after 3 months..they wouldn't expect me to just deal with it and replace them..they would get it bloody sorted before i take them to court!
What is the bike out of interest?
Specialized Epic Carbon Comp
I am pretty conversant with the Sale Of Goods Act from good few years in retail, so am happy to put up the case,
I guess if the bike shop says no, it's small claim court action and I will have to show the BB30 is inferior to the HT2 for use in mtb riding conditions, so I will have to get some expert evidence?
Yes, but the bike is fit for purpose. To argue it's not you would have to take it up with the manufacturer or the designer of the BB30 standard.
It's not fit for purpose, he has used it for its intended purpose and it has broken, twice. Legally the shop should refund him if he asks for it. The shop should then take up their argument with the manufacturer, and the manufacturer can then take up the argument with the manufacturer of the BB, the manufacturer of the BB can then take up the argument with whoever they licensed the design from.
Honestly, sounds like you may have gone at it a bit heavy handed with the shop if they're not even replying to your emails. If I were you I'd take the bike down and try a more gentle approach. Be friendly and put the person you're speaking to in yours shoes as it were.
Apologies if my assumption is off the mark, if I am wrong then you're dealing with some serious a$$clowns and you may want to consider speaking to the distributor or contact the manufacturer directly. Social media such as Facebook or twitter can be a great tool when dealing with poor customer service and does get results. The last thing the manufacturer will want is bad publicity.
Soga is on your side. You are being badly treated. Stand for it no longer.
They are in fact obliged to show that the product is indeed fit for purpose. They know this.
Time to get serious
Can't you get adaptors to fit HT2 BB into a BB30 shell?
Would seem to be worth trying.
[i]EDIT - just seen mboy mentioned this[/i]
Be grateful it isn't ISIS. I've known RaceFace BBs last less than half a ride...
Its a risk you take taking on untested new technology. (as I did when ISIS BBs came out). No way would I try for a court claim (what is this? USA litigious society?), or even a full refund. Be nice to the shop and they may be able to get distributor to help you out.
Regardless of the BB do you like the bike?
Because you can get converters to change it to threaded euro BB to run, square taper, isis HT2 etc
Might be worth speaking to the shop about that also.
Yeah just be nice to the shop that fobs you off and put it down to issues with new standards
- advice best ignored.
Demand satisfaction. Shop knows they owe it. SOGA states it plainly.
'Nice' stopped when they stopped being nice.. good luck and name and shame if it doesn't work out!
Regardless of the BB do you like the bike?
love it, when it working
Because you can get converters to change it to threaded euro BB to run, square taper, isis HT2 etc
did mention this to them, asked them if they would look into the PF30 to BSA/HT2 inserts and they said it would be taking it away from the original spec so wasn't part of the warranty
love it, when it working
did mention this to them, asked them if they would look into the PF30 to BSA/HT2 inserts and they said it would be taking it away from the original spec so wasn't part of the warranty
Sums it up for me, You really like the bike, gave them the option to either fix it or change it. Probally worth summing all your options in a letter, (send it RM special delivery) if they don't answer you've got no choice but legal.
Seriously: give them notice in writing. State your issue and the 2nd failure. Reject the bike.
Make the muppets suck the mop. That is what they want you to do 🙂
So you're saying you want to have a full re-fund on a bike which you love? I sense not the full story is being told.
I'd also point out that the bike shop want this mater resolved too and are unlikely just to be fobbing you off. Finally in my experience Specialized's customer service is second to none so I am very surprised that it has come to this.
Specialized Epic Carbon Comp
Hmmmm, makes sense as to why the mechanic at my LBS put a Truvativ GXP setup (inside adapters) on his Stumpy 29er to replace the BB30 setup.
Good luck with whatever you try to do, I just think that given BB30 has not only made it past being prototyped and into production that someone somewhere has decreed it fit for purpose. Maybe it's just the UK conditions (that seem to kill everything else prematurely) though, who knows...
I expect he is saying what he said in his original post.
Roadie in denial = Columbo?
Or perhaps not - I remember Columbo was generally right..
Glad to see I'm not the only whiny cock bag piping up tonight..
Maybe worth penning a note to Specialized UK to complain that their dealer is refusing to talk to you re a faulty bike.
See if that moves them a bit.
You do need to put an official marker down though so start using recordable correspondence
Contact Spesh direct. Tell them the dealer is not supporting you as well as your issues.
I'd suggest to them that the mod to HT2 BB would satisfy you, and let them sort it. There's no point chucking out the baby with the bathwater. Sort the issue, and enjoy your bike. Spesh are excellent; if you are fair with them, they will help you out.
Rather than listening to the crap that people spout on the internob. Call Consumer Direct and speak to them. They'll tell you where you stand and if it's possible to try and go for the refund they'll talk you through the process and in most cases, they'll even tell you what to put in the letter.
My personal opinion is that it's not it for purpose and it's between you and the retailer. It's up to the retailer to pursue the manufacturer for recompense if required.
Rather than listening to the crap that people spout on the internob.
followed by ............
My personal opinion is that it's not it for purpose and it's between you and the retailer. It's up to the retailer to pursue the manufacturer for recompense if required.
😆
Yeah I'd write to Specialized UK and explain what's happened and complain about the treatment you've received from the dealer, hopefully they'll either put some pressure on them or even agree to have a look at the frame to see if there's an issue with the BB shell.
You have zero chance of proving in court that BB30 is inferior to HT2, unless you've just won the lottery and don't mind a protracted legal fight. Possibly under SOGA you might get somewhere but I think it's unlikely.
Do you have a Specialized Concept Store near you? Pop the bike into them.
I suspect you won't get anywhere with claiming legally that bb30 is not fit for purpose. There must be thousands of bikes out there with bb30 which has lasted well enough for it to not be a major issue. My 2009 epic is still on its original bb30 after around 4000 km.
It is possible that your bb30 was either badly fitted (twice) or part of a bad batch. This does not make it a bad system.
It sounds like the shop are being unreasonable, so as others have said, contact Spesh direct. Having dealt with them a few times I would be amazed if they didn't sort it out.
You don't have to do anything like prove that bb30 is an inferior standard, or anything like that.
You merely need to show that the specific item you have purchased does not conform to a reasonable expectation of quality. Quality includes as criteria such things as lifespan and efficiency of function.
From the sounds of it, neither of those criteria have been met on your bike.
As such, there will be very little standing in your way to achieving either a full refund, or a replacement that is fit for purpose. It may require small claims court, but I very much doubt that if Spesh are informed formally of the issues and the inability of their dealer to resolve them.
I'm about to buy a Boardman HT Pro on C2W, which has BB30. BB30 isn't inferior, however it does require a level of first stage manufacturing precision which manufacturers have never needed to incorporate into their processes. (Everything precise with a normal bike frame can be made precise after manufacture except external BB shells). If I have anything like the same issues, I will receive as many frames as necessary until I receive one machined to the correct tolerances.
BB30 will die once the manufacturers realise the additional cost required to achieve the precision needed. They simply will not accept the costs involved in tooling and QA, especially when the purchasing public do not consider it something worth paying extra for....
Good luck.
Be grateful it isn't ISIS. I've known RaceFace BBs last less than half a ride...
I think your problem there is RaceFace rather than ISIS. At least with ISIS there are other options than RF (I tried one of those, and it lasted a bit more than one ride) - I still use ISIS on my bike and have to spend a lot less time on maintenance than even those of you with HT2 seem to.
You have zero chance of proving in court that BB30 is inferior to HT2, unless you've just won the lottery and don't mind a protracted legal fight.
I suspect you won't get anywhere with claiming legally that bb30 is not fit for purpose. There must be thousands of bikes out there with bb30 which has lasted well enough for it to not be a major issue. My 2009 epic is still on its original bb30 after around 4000 km.
You guys are so missing the point. He doesn't need to prove that BB30 is flawed, simply that his bike is. Actually, as pointed out above, he doesn't need to prove anything with something so new - the shop needs to prove that the bike is fit for purpose if they want to avoid liability.
[i] I do a lot of miles and will happily replace a HT2 BB after 4 month or 3 months in winter on the old bike, BB30 is flawed imo, [/i]
Whether the BB30 is flawed or not, you must be doing something wrong from a maintenance/cleaning perspective (or using cheap stuff) as my Hope ceramic BB has been in over 2 years now and I also ride a lot. Just regrease every 4-6 months.
I suspect you won't get anywhere with claiming legally that bb30 is not fit for purpose. There must be thousands of bikes out there with bb30 which has lasted well enough for it to not be a major issue. My 2009 epic is still on its original bb30 after around 4000 km
Sorry, but I'm calling BS on that. If i buy a car, and the engine blows up after 6 weeks, can the manufacturer claim it's bad luck because there are thousands of other cars that haven't had the same issue. This particular instance of BB30, or the BB30 in this bike's BB shell, isn't working as designed and as such must be repaired or replaced. They repaired once, it failed again, now they are washing their hands of it.
Call your local Trading Standards people and ask their advice.
So you're saying you want to have a full re-fund on a bike which you love? I sense not the full story is being told.
It doesn't take much to ruin it.
I bought a pitch last year and posted a similar thread when the brake failed, the fork didnt work, the BB failed and the rear hub failed. I really liked the bike, but the list of things wrong was ridiculous. Contacted the shop, they bled the brake (didn't solve the problem which really peeved me off as I told them I'd already tried bleeding it), said the forks were supposed to be like that, put new bearings in the hub which lasted 5 minutes, and said the BB was consumable.
In the end I bought new brakes, serviced the forks and they then work acceptably, bought a new wheelset and chainset. So that was an extra 50% on top of the price of the bike so I'll never be buying a complete bike from Spesh again.
Seems to be a Specialized policy to fit the cheepest, shittiest parts wherever possible.
Still have the bike, still love it, but I'd have bought something else if I'd known it was going to cost £2.5k before it was rideable.
This thread is a nightmare.
If I ran any sort of retail outlet you'd be barred.
To both previous posters - why?
There's a reason there are statutory rights, whether it's a £10 item or in this case, a £3k chunk of change...
If you adopted the same practices as the shop in question, you wouldn't need to bar me because i wouldn't want to shop there.
You'd be getting a visit from the TSO though.
No, you're missing my point.
The OP said that he assumed that in going to a small claims court he would have to prove that bb30 was inferior to ht2, I was pointing out that it would be pretty much impossible to do so due to large numbers of people out there who are happy with bb30. Whether or not he needs to prove this is another question.
As bb30 can work well, there are 3 possibilities:
A manufacturing/installation fault with the bearing
A manufacturing fault with the frame
A user error such as cleaning the bb area with wd40 or similar (I'm assuming this is not the case)
If for some reason the shop is refusing to help out now, you either go down the legal route which will be time consuming and potentially expensive, or go to Spesh and ask them to intervene. Afterall, you may have just got unlucky and got 2 friday afternoon bearings with no grease in them.
Oh, and to the guy with the Pitch, do you really think that Spesh go to Rockshox and Avid and say "we want to fit your parts to our bikes as they work well and have a good reputation, but can you make some rubbish ones just for us?" No, you got unlucky and the shop should have done a lot better in rectifying the problems.
This thread is ridiculous. Why not just buy a really good set of BB30 bearings and then if they get ruined in the same amount of time then ask the shop if they'd be willing to swap the frame.
It [i]may[/i] be a bad frame but could be a hamfisted mechanic, bad set of bearings or [i]possibly[/i] a bad frame. I've seen hundreds of BB30 bikes with no issues with premature wear, and the one I did see was fitted by an idiot with incorrect tooling.
IF it needs to go to small claims, it only costs a fixed small amount, with costs recovered when found in favour. It's also typically very quick (last case I took to small claims took three weeks from submission to finding in my favour. Second hand car dealer provided full refund for defective goods, plus loss of earnings and expenses. They acted much the same as this case.).
Would very much doubt it'll need to go to small claims court though, as Spesh will sort out either a replacement/refund via the retailer. I've been privy to instances where upgrades were given (next model up as replacement) as a goodwill measure. They're far too protective of the brand to allow such cut and dried cases against their dealers to go to court.
If someone is delighted, they tell 5 people. If they're happy, they tell 3. Dissatisfied and they tell 30. Although that research was done pre t'interweb days....
There's an easy answer, deal direct with spesh, they have the money/motive and the means to sort you out.
There's nowt wrong with BB30, no harder to manufacture, it's in fact easier to attain good tolerances, that's one of its key features. The bearings are bigger and stronger so should be harder wearing and very commonly in use this has been proved. This thread is a nightmare because there's people spouting technical nonsense. WTF, prove a BB30 is inferior to HT2, nutter.
You feel lumbered with duff merchandise (if you have in fact been treating it properly), it's just bad luck. The bike shop has also lumbered with duff merchandise in that case, duff merchandise that is going to cost the shop and erase any profit they have made due to a fault not of their own. It's specializeds fault if anyones, specialized are far more likely to sort out the end user than the shop, kick up a fuss with specialized.
Oh, and to the guy with the Pitch, do you really think that Spesh go to Rockshox and Avid and say "we want to fit your parts to our bikes as they work well and have a good reputation, but can you make some rubbish ones just for us?" No, you got unlucky and the shop should have done a lot better in rectifying the problems.
Agree, the fork was probably a bit of swarf or something in the damper as it was infinately better after stripping and re-building, The shop, spesh and Fishers all said leave it it's just like that/needs bedding in. The brake in the end just seemed to need some dot grease on the seals and was fine (ish) since, it still seems to need bleeding every time the pads are changed, but it usualy works now. Unfortunately once you've picked up a couple of nasy scars from a brake failing you tend not to trust it anymore whethere you think it's fixed or not and spend money replacing it!
The BB and hub were shocking through, the BB I think is just a SRAM thing ass its replacement failed, but the HT2 one I replaced it with has worked fine. The rear hub really was badly designed though, it only had 2 bearings, one in the hub and one in the freehub (kinda like a sealed bearing version of a shimano hub), I don't know if it's the resulting flex or just too much load on the bearings but they just don't last. I've met a few people with exctly the same problem so it's not just mine.
It's specializeds fault if anyones, specialized are far more likely to sort out the end user than the shop, kick up a fuss with specialized.
Why should the OP have to deal with anyone other than the shop that has £3000 of his money. As per the OP they've washed their hands of the incident which is wrong. The obligation is there for the shop to make good, and if they subsequently have to take it up with SBC then they have to do that as well. it's part of being a SBC dealer, the shop's responsibility is to look after their customers and act as the go-between.
If they'd said 'Seems odd, haven't had any issues with other BB30 bikes but clearly this one is a duff'n, let us get in touch with SBC and see what we can do' then this thread wouldn't even have existed (or maybe a very different version might)
It's the fact that they haven't, have insinuated the OP of creating the issue by jetwashing, are now avoiding dealing with it, that have created the responses. I'm also surprised that there are folks who won't stick up for our rights as consumers, and thus allow bike shops to get away with not meeting their statutory obligations. Does none of us any good in the end.
At this point, the only reason i'd see to deal direct with SBC is to create a fuss about the dealer.
I'd like to point out at this stage only two parties have actually viewed the bike: the OP and the bike shop. The bike shop have obviously discovered evidence which is consistent with jetwashing otherwise they would be unlikely to make such an insinuation. I would also like to point out at this stage that finding evidence which is consistent with jetwashing isn't the same thing as proving that the bike has been jetwashed. But back to my point, all the above comments are conjecture based upon the comments made by a disgruntled consumer and unless anyone else has actually viewed the bike our comments and advice are nothing more than opinions.
[i]The bike shop have obviously discovered evidence which is consistent with jetwashing otherwise they would be unlikely to make such an insinuation[/i]
Unless fruit runs the bikeshop?
I have been using a sram pf30 bb for a year now without any maintainance or problems. It is still as good as new even after our wettest period. Is the bb in question fitted and adjusted correctly ?
...obviously discovered evidence which is consistent with jetwashing...
Would that be water?
...obviously discovered evidence which is consistent with jetwashing...Would that be water?
...Don't know...you'd have to ask the bike shop. After all, they made the comment. What I'm getting at is that we're getting one side of this story and I'd be interested to hear the bike shop's version.
The bike shop have obviously discovered evidence which is consistent with jetwashing otherwise they would be unlikely to make such an insinuation.
or just rolled out their stock answer that can't be proved one way or another
The bike shop have obviously discovered evidence which is consistent with jetwashing otherwise they would be unlikely to make such an insinuation.
You think so? Are you sure their "evidence" isn't just failed bearings? Your assumption seems to be an even bigger one than the ones the rest of us are making from the evidence provided by the OP.
aracer...see previous answer.
Did you buy it on credit card? If you did then you can use them to pursue a claim.
The bike shop have obviously discovered evidence which is consistent with jetwashing otherwise they would be unlikely to make such an insinuation.
or just rolled out their stock answer that can't be proved one way or another
+1 Industry wide stock answer for bearing fail.
If I ran any sort of retail outlet you'd be barred.
Your business wouldn't last.
Oh, and to the guy with the Pitch, do you really think that Spesh go to Rockshox and Avid and say "we want to fit your parts to our bikes as they work well and have a good reputation, but can you make some rubbish ones just for us?" No
Actually to a point they do. Specialized are the worst at this. We want an XT chainset but cheaper. So Shimano will make it with cheaper materials and just brand up as "shimano xt level chainset"
ALl the OP has to do is prove [b]his[/b] bike is problematic.
This thread is littered with bad and incorrect advice that you shouldnt listen to. If the bike is under 6 months old the onus is on the retailer to PROVE the item was not faulty if there is any dispute. You do not have to prove anything. simples, bike definitely not fit for purpose, return to the shop on a busy saturday and explain loudly and politely that you want and are entitled to a full refund. do not leave said shop until a refund has been issued. has worked for me.
aracer...see previous answer.
That doesn't appear to justify your assumption, particularly given I don't appear to be the only person who'd expect a shop to invoke the jetwashing clause when presented with failed bearings without going to the bother of inspecting them (do you really think they even took the seals off the bearings?)
This thread is littered with bad and incorrect advice that you shouldnt listen to. If the bike is under 6 months old the onus is on the retailer to PROVE the item was not faulty if there is any dispute.
To be fair, it's also littered with good and correct advice from those of us who've already made just the same point.
What are the chances of the frame being out of alignment/ not machined correctly, thergo its the equiv of a HT2 BB being sat in a frame that hasn't been faced = lasts a few weeks max vs. years if it was faced correctly?
Or is BB30 machined right through the frame?
Phone trading standards up and get reference number for the complaint.
Write a letter(recorded delivery)to the bike shop advising them of your dissatisfaction and give them options to refund or whatever and a time to do it in. Trading standards will advise on wording. You will get far further taking it down an official route.
I have only gone down this route once. The company involved would do nothing despite my reference to specific clauses within SOGA etc.
Once I had trading standards involved it was resolved within 24 hours
I'm just trying to say that there's two sides to this story and that if I were a bike shop I would be less inclined to work with someone who waded in claiming various things under the sale of goods act and making comments about the bike being 'not fir for purpose' than I would be to work with someone who dealt with me in a calm and reasonable manner.
Secondly I'm trying not to make any assumptions. Having worked as a mechanic in a bike shop I'm basing my comments on my own experiences, in particular I wouldn't make a claim which I can't then back up with evidence, secondly this wouldn't be the first time a customer has bought an expensive bike and then tried to blame the shop for their own ham fisted mechanics or lack of maintenance. I'm not say that that's what happened in this case, I'm just far less eager to leap in and blame the shop. In fact I'd invite the poster to ask the shop to visit this forum to give their side of the story.
The Pikes fitted to the Pitch (my 2008 model anyway) were 'slimmed down' Pikes, specifically built for Spesh. Pike 327 and 351 IIRC.
OEM models can be quite different to off the shelf ones.
Glad to see Columbo is back and speculating wildly.
Maybe the bike shop concerned should report this affair to the punter standards dept of local council.
It's just not fair that they should be bullied into meeting legal obligations.
Maybe roadie in denial could offer shops a service whereby he discredits unhappy customers (after they paid of course).
When something you understand (OP understands bikes) goes wrong, it's easy to deal with it in the wrong way. Imagine you know nothing about bikes, or imagine it's a washing machine.
Bought washing machine, it went wrong within weeks, they replaced some part. It went wrong within weeks again. Could you reasonably say 'naff this' and give up on that washing machine?
Would you ask Comet to look for converters that take a different part but make it fit into this washing machine?
Leave it out bonchance. I'm just trying to say that there's two sides to this story and so far we've only got one side of it. Secondly I'm making no more assumptions or speculations than anyone else, I just happen to be viewing what's been said differently.
So what was your advice to the op exactly Columbo.
I missed it..
never go full refund...
To be fair it was alluded to rather than stated explicitly.
Just treat the shop as you'd like to be treated. Talk calmly and reasonably and don't talk to them like they're scum. The OP has said that he's emailed the shop and not received a reply...so I agree that an 'elevation' is required. But to go from emails to letters of recorded delivery is something of a large leap. Try phoning the shop. Speak to the manager. It's perfectly possible that this is the first he's heard of the matter (depending on the size of shop). Then proceed from there.
Just drop spesh an email.
I'm pretty sure this problem will be resolved quickly and painlessly.
My cousin bought a camber and after 3 rides and 2 blown triad shocks they sent him a spanking kashima rp23.
Then the wheels kept running out of true so they sent him a set of rovals and he could keep his old ones.
There's no one with better customer service than spesh.
You can get stop-go guages for checking the BB shell is with in tolerance from FSA which also do loads of BB30 stuff. Aslo it may not be the instaltion of the bearings that could be at faulty but the actual chainset itself.