[Closed] Frame further reduced in sale, not sure where I stand?

You must have been happy with the price when it had a 20% discount.

Oh - and NEVER buy anything from On One/Planet X or your head will explode.

Sigh.
You bought it at a price you were happy with. If they had put the price up would you expect them to ask you for more money now?
Suck it up princess.

If I felt like it I'd phone them up and ask for the money.

I doubt I'd feel like it.

I wouldn't post a thread about it.

Go for it!

Any refunded money must be spent on coke and hookers

You're not going to get much of either for that kind of money, but a principle is a principle

enjoy!

Just email them and ask?

Haha! I wondered how many many and quickly the hayters would pounce, but record timing here guys, bravo!

As it goes, I wasn't 'happy' with the price, as I said, I spent weeks thinking about it but decided in the end to rinse the credit card in case the stock finished. The extra discount (which believe it or not I actually emailed them about prior to purchasing) would have been my 'happy price'

Like I said, not really sure where I stand, just wondered what the collective opinion was and if you've done anything similar before s'all. I value your opinions x

For me it would depend how much that £50 meant to me. Right now, as a student, £50 means a lot (nearly a weeks food shopping) so I'd send it back and get the cheaper frame. A couple of years ago, when I was earning good money, I would have chalked it up to karma and left it. I wouldn't have emailed and asked for the difference, but then again there's no harm in trying! 🙂

No haters. You asked for opinions and got them.

You must have been happy with the price because you bought it. I don't think you have a legal or moral case re the extra discount, and I wouldn't bother.

Go for a ride instead.

I'm not looking for a legal fight! I suppose I'm testing moral ground. I don't like the idea of sending back for refund - carbon footprint and all that - which of course I'm perfectly entitled to do. Would almost certainly end up costing the retailer more too, would it not?

Hence it crossed my mind to try a cheeky 'be cheaper for you to lemme have some credit'

But yeah, this is one of those where if you have to think about asking then you probably already know the answer.

One of modern life's rules is that when you buy something in a sale you stop looking at that item, once bought, in case it gets cheaper.

Agreed. Lesson learned

You stand nowhere... You agreed to a price and they can change that price as much as they want after...

I don't get why people check the price of something after they bought it? When I have something new I'm to busy using it to bother checking the price again?

Surely if you return it for a refund you'll have to pay postage costs (I think that their free Collect Plus service has a size limit). Sending a frame 'fully insured' isn't cheap.

Suck it up! Amazes me the amount of people who put up threads like this.
Business innit? Sell at what people are prepared to pay at the time, you already got a discount, now they are trying to get rid, they discount more.

I've heard CRC give refunds in this situation to others. Ask, if they give you some they do. If they don't they don't.

careful if it goes back to RRP then crc will ring you up asking for the 20% discount back

I don't get why people check the price of something after they bought it? When I have something new I'm to busy using it to bother checking the price again?

Because it was advertised in my feed when browsing said website for further purchases. But good for you.

10,15,25 quid less then fair enough. But yeah, £50 is about the point where it feels like a smack in the balls.

Nothing immoral about changing your mind whatever the reason. And your entitled to use the returns policy they set. It's up to them to have a returns policy that works for them, chargeable or free.

You could have seen it cheaper at another shop down the road, just because it is the same one doesn't matter. Whether it's worth the hassle is your call.

IMHO you are taking the piss but you can probably do it and get away with it

Thank you csb, for a reasoned response that was kind of in line with my chain of thought. I sleep a little easier tonight knowing that not all of stw hates me

Junkyard - yeah, it does leave a slightly bitter aftertaste so I don't think I'd bother going through with it.

Fair enough, you lot win. CRC wins.

I'll ride £50 harder when it's built

The cheekiest option is to order the cheaper priced one, then return it as if it were the more expensive one you bought first.

CRC do free returns, so no cost to you. It's legal. But morally grey.

+1 for all the haters*

* you ask people for an opinion & then call them hayters 🙄

opinions/bum holes. Same diff.

I respect them all. Not sure the level of ridicule is necessarily required but we are where we are..

I asked them nicely in a 'do I have to do a return to benefit from the reduced price?' way. They offered vouchers to the total of the difference. I only noticed the price drop however as I was keeping an eye on stock levels for friends, we ended up buying 3 of the last 7 Trace forks they had.

What you're suggesting is perfectly legal, morally not the worst IMO but potentially a big pain in the arse.
You could just ring them, tell them your tale of woe and see if they'll refund the difference without returning the frame.
Or return it but endure having to pack it up & send it insured (and then hoping your carrier of choice doesn't **** it all up somehow, as the "payout" on that might be a fight)

... are you sure they've got more frames ? Be a shame to send it back and then find there are no more (if somebody buys "yours" when/if it pops back up on the site)

Cheers Daveh. Maybe I'll just drop em a polite 'please sir'

If 5% is worth £50 it wasn't a cheap purchase.

My time is worth more to me than the hassle of boxing it back up, taking it to the shop/waiting for a collection, ordering another and waiting for it to show & potentially having to go & collxt it from the depot anyway.

It would need to be hundred of pounds to make it worthwhile.

If £50 means that much on what wasn't a cheap purchase, you probably shouldn't have bought it in the first place.

are you sure they've got more frames ? Be a shame to send it back and then find there are no more (if somebody buys "yours" when/if it pops back up on the site)

I'm pretty sure. Wouldn't kill me to just leave it at full refund stage anyway, don't need the bloody thing just want it. Banking on xmas bonus to pay it off anyhoo

you probably shouldn't have bought it in the first place.

This.
Pretty much story of my life.
I should imagine said £50 certainly effects me more than said company.

if its easy to send it back then do it. £50 is £50 I've done the same on other smaller items. any money in your pocket is better than someone elses.

I should imagine said £50 certainly effects me more than said company

Steady there. It sounds like you think they've done something wrong.

Or return it but endure having to pack it up & send it insured (and then hoping your carrier of choice doesn't **** it all up somehow, as the "payout" on that might be a fight)

No it's not its easy. Order the cheap one, open the box, removing the despatch note, go to collect+ Get a returns label for the expensive one he's already got, slap it on the box, receive refund, drink milk and cookies, #win.

Well at least 2 people agree with you so that should appease your conscience.....you can just ignore the rest as 'haters'.
You can apply this in the future to justify any decision you make when anybody disagrees.

I haven't done it with such a long gap but it's not very different- a polite email, "I have X in returnable condition, I see you've dropped the price, rather than send it back and create needless work for everyone how about a discount"

The 1 year return period is their offer, I don't really see why you should feel guilty about using part of the service you've paid for tbh.

I also agree that you are totally in your right to return your frame and buy it again at the cheaper price if you can really be bothered! Id go the send them a nice email route and see if they offer you a complimentry voucher that way you both kind of win.

Some retailers have a specific policy for this. Have a look.

Not sure the level of ridicule is necessarily required

I refrained from calling you a bed wetteron my previous post, but now...

I don't think you'd be taking the pi$$ if you sent it back and re-ordered one at the new lower price. Not sure I could be bothered personally for £50 though.

A lot of people though on threads about changing prices seem to think they're owed something or been done over somehow. Don't get that at all, it's just one of those things.

Crikey. What happens when you buy a pair of jeans and you see them in the sale next time you go to a shop?

Not sure the level of ridicule is necessarily required

Oh, but it really is!

If I happened to have the jeans with me, unused... Well, elementary is it not?. If worn, too bad.

Rorschach, I make that at least 5. This is gonna be one cozy night.

If you insist capt!

As you were

Hey slim,

I would order the cheaper one and send other back.

Or email asking if they can help in anyway, though they don't have to of course.

Your not the only one that would be a bit gutted, I would too.

Your not killing anyone and we're all supposed to be more money savvy these days aren't we?

It's not about morality is about money, if it were about morality there would be dozens of bankers doing time after 2008.

Do as you see fit my friend.

meh, ill reorder stuff I've bought as presents when it goes on sale and return the unused sale item with the original invoice

id return it and buy again if you've not used it

Cmon then which frame?

Just give them a bell and ask - I bet they'll sort you out.

It's not something I'd do in my lbs, but I might give it a go with CRC. Not exactly stealing food out of their babies' mouths is it?

This thread was against the ropes, I thought it was down and out - but an incredible resurgence in the final round.

I love you guys x

but I might give it a go with CRC

sssshhhhhhhh don't slag em off, the thread will be pulled, free market and all that

ok, let's turn this around and take a slightly different perspective on this:

1. If you send your frame back and get the cheaper one, they'll likely be selling the one which is currently yours at the new, lower price seeing as how they're discounting it. That means a little less profit for the business, and a little less in the pot for payrises for the employees (prob not earning a huge amount if working in a bike shop) or for investing in future growth which would generate a few more jobs in area of the UK which ain't that well off, overall

2. At work, you do things usually at a certain speed. One day, you manage to be super-efficient and do something at twice the speed. Your boss now expects you to do everything at twice the speed but won't be paying you any more or reducing your overall working hours (ie: halving the price of your labour). Feeling good or feeling exploited?

I honestly don't know how we've become such a bunch of calculating consumers - we know the price of everything and the value of nothing and then wonder why wages have gone nowhere for 10 years and the economy's stagnant...

Not read the thread, but for £50 you are being a whiny little.......

I once ordered a bike from CRC, that went down a further 5% before it was dispatched (~£200). I sent CRC a funny email asking if they would refund the difference to a loyal long term customer, which they did straight away.

Right now, as a student, £50 means a lot (nearly a weeks food shopping)

Sod the frame, when did students spend more than £50 a week on food? Unless 'food' is a euphemism for everything solid and liquid (& chemical) that passes your lips.

Once you start riding the frame instead of thinking about the price of it the £50 will be completely irrelevant. Or you could send it back and get the cheaper one...and keep it in a box...and see it discounted further...and send it back...and, well, never enjoy riding your new bike.

ok, let's turn this around and take a slightly different perspective on this:

1. If you send your frame back and get the cheaper one, they'll likely be selling the one which is currently yours at the new, lower price seeing as how they're discounting it. That means a little less profit for the business, and a little less in the pot for payrises for the employees (prob not earning a huge amount if working in a bike shop) or for investing in future growth which would generate a few more jobs in area of the UK which ain't that well off, overall

2. At work, you do things usually at a certain speed. One day, you manage to be super-efficient and do something at twice the speed. Your boss now expects you to do everything at twice the speed but won't be paying you any more or reducing your overall working hours (ie: halving the price of your labour). Feeling good or feeling exploited?

I honestly don't know how we've become such a bunch of calculating consumers - we know the price of everything and the value of nothing and then wonder why wages have gone nowhere for 10 years and the economy's stagnant...

😆 😆 😆

I've changed my mind. Jim, send the frame back!

15-8 against at half time.
And to be honest, if money is that tight wtf are you doing spending it on a brand new bike?

😆

I've changed my mind. Jim, send the frame back!

cmon, it's a fair comment 🙂

Leave it alone.

It should be about the bike not the price. You should be enjoying riding it.

Don't waste any more time on it. There will always be loads of possible scenarios.

you send your frame back and get the cheaper one, they'll likely be selling the one which is currently yours at the new, lower price seeing as how they're discounting it. That means a little less profit for the business, and a little less in the pot for payrises for the employees (prob not earning a huge amount if working in a bike shop) or for investing in future growth which would generate a few more jobs in area of the UK which ain't that well off, overall

Yep, that £50 pays for at least another ten FTEs, who contribute to paying for subsidising your university fees.

Pfft.

What frame is it? I'm dying to know!

*adds slimjim78 to the list*

So if you return it and the discover no stock to reorder at the discounted price, would you be disappointed? There is your answer.

Ns eccentric?

So if you return it and the discover no stock to reorder at the discounted price, would you be disappointed?

I know what I'd expect the retailer to be doing in this instance....

"Computer says no...."

🙂

I don't see a problem with this to be honest. If you can get it cheaper because they're offering it cheaper then why not.

I purchased a frame in the summer from Evans and if you find it cheaper within 7 days of purchase they refund the difference. I did and it just so happened it was on there website, I found out through an email they sent. Phoned them and they happily refunded me some cash. If they're happy to sell it for that price then why shouldn't you have it for that price?

"sorry sir there is no stock left in that size... however I can order another in for a £50 special order fee" 😉

Youre missing out on building and riding time! Just crack on and build the damn thing.

Don't waste any more time on it. There will always be loads of possible scenarios.

You're name is Rachel and you are my therapist.

if money is that tight wtf are you doing spending it on a brand new bike?

I'm guessing you're either minted with a collection of lovely bikes, or, you do not carry the impulsive cycle hording gene

You are perfectly within your rights to do so. Every time you ride that bike it will remind you of the £50 and the fact that you shouldn't have bought it because you couldn't afford it. Send it back.

Personally, I'd just suck it up. It won't be the last time it happens.

ok, let's turn this around and take a slightly different perspective on this:

1. If you send your frame back and get the cheaper one, they'll likely be selling the one which is currently yours at the new, lower price seeing as how they're discounting it. That means a little less profit for the business, and a little less in the pot for payrises for the employees (prob not earning a huge amount if working in a bike shop) or for investing in future growth which would generate a few more jobs in area of the UK which ain't that well off, overall

2. At work, you do things usually at a certain speed. One day, you manage to be super-efficient and do something at twice the speed. Your boss now expects you to do everything at twice the speed but won't be paying you any more or reducing your overall working hours (ie: halving the price of your labour). Feeling good or feeling exploited?

I honestly don't know how we've become such a bunch of calculating consumers - we know the price of everything and the value of nothing and then wonder why wages have gone nowhere for 10 years and the economy's stagnant...

Well said.

Sounds like you don't really want the bike anyway. Send it back; get your money back; donate it to charity; become a buddhist.

Although we live in an era of ever compressed product lifecycles, timing does suck in this case.

Personally, I'd have written a nice email rather than started a thread, accepted whatever decision CRC made in good grace, and kept it. Judging by a few of the posts here, CRC seen not entirely unreasonable in these cases - more than can be said for some online retailers...

£50 is £50 but a frame reduced to £800 which you were just about happy to pay has now been reduced to £750. It really isn't that much difference on an £800 item.

If you can't really afford £800 then you can't really afford £750. You are probably suffering a bit of buyers remorse at spending the money at all.

If it was £100 and went down to £50 I could see more of a problem

(Yes, realise I will now be in your haters list)

I feel my haters post may have been misinterpreted slightly,, bad choice of words on my behalf perhaps, did not intend it to further alienate my position. Only started this thread as I was genuinely on the fence about whether any action should be taken. Mildly staggered by the response but still happy to have taken the collective opinions on board.

There's no wy I'd go to the hassle of sendi g the frame back for the sake of £50, but that's not really the position.

Realistically, you're in a situation where one polite email or short phone call will get you £50. Be daft not to.

Is your time to do this worth £50?

Also, if you order before returning (to make sure you get the 'bargain') you could have paid for both frames. So what if you cc goes into a statement?

If you don't order before returning, Sods Law says that the 'bargain' has gone.

And do you need to be in to sign for the parcel, another wasted day.

^^^ This.

I sold my flat 20 years ago for £57k..
I noticed recently that it's now on the market for £185k..
I think I'll be sending them an email later 🙂

Ok guys, as of today, the frame is reduced by £100.

Email sent to CRC, £100 is enough to have me no longer longer morally conflicted.

Peace x

Yunki - best post award to you my friend

My bike got dropped by £600 shortly after I bought it (see the Cannondale thread). You saw the price and you paid it. Enjoy the bike and move on.

Prices change.

Get over it.