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Sent some forks off to the service centre in Newport (previously Mojo) last week, first time since they were taken over by Silverfish, and was just wondering what peoples experience were in relation to communications. Have you been emailed or phoned on receipt of your forks to discuss the job? I had a couple of extra requests on my form, and they were delivered a couple days ago and I've not heard anything as yet.
I went to phone them earlier but missed their opening hours.
I'm not complaining, just curious.
Cheers
Sent my X2 of last month and after the initial enquirer and quick chat, had no communication off them at all. It just arrived back and fixed 3 days later.
Got to send it in again (jammed adjuster) and I first off I was accused of breaking it myself,, which I was a bit peeved at. Anyway it's gone in and I'll await its return or get a call asking for money to fix it🙄
Not the most confidence filled experience with a £700 piece of kit
Only reason I ask was I think from memory I got a call when they were being processed, also you got an order number when submitting the form, and website used to give you a live turnaround time.
Did you get a call to pay over the phone when the work was done?
Not had anything off them yet Jim. I only posted out on Friday.
I'll update the thread with what (if anything) they communicate
Wrong thread, I'm an idiot.
I phoned them on Monday, all good, just a slightly different way of doing things now I suppose.
Cheers all.
Just got the shock back. Cleaned, stripped, fixed and returned all FOC.
Not ideal, but I'll defo be sticking some tape over the adjusters to prevent them from locking together again.
Carlos